Susan V Email and Phone Number

Review and edit client documents to comply with company formatting standards using the Microsoft Suite and AdobePerform client data verification using the company’s proprietary softwareWork effectively in a queue with high volumes and frequent changes, all while meeting rigid deadlines, speed requirements, and accuracy requirementsCreate and revise internal processing instruction sheets independently and in a teamProvide resolutions to client requests and inquiries by email and phone, and provide client feedback to supervisors

Maintain up to date knowledge of applicable standards related to machinery safety set by OSHA and ISO, and advise clients on the company offerings to meet those requirementsPrepare and deliver presentations to educate existing and potential clients on current product and service offerings Work independently and remotely to manage the needs of clients in Washington, Oregon, and Idaho Utilize customer resource management software to organize client needsResolve client logistical and technical issues in person, by phone, and by email