Susan Van Fleet Email and Phone Number

My role includes defining the needs and requests of our customers seeking housing services. I then use customer feedback to improve our operations and exceed customer expectations. I perform regular administrative duties and maintain relationships with our community stakeholders through both virtual meetings and field visits. I assist the Idaho State Director, the Senior Program Analyst, and our Fair Housing and Equal Opportunity Specialist (FHEO) with planning and coordinating visits to our… Show more My role includes defining the needs and requests of our customers seeking housing services. I then use customer feedback to improve our operations and exceed customer expectations. I perform regular administrative duties and maintain relationships with our community stakeholders through both virtual meetings and field visits. I assist the Idaho State Director, the Senior Program Analyst, and our Fair Housing and Equal Opportunity Specialist (FHEO) with planning and coordinating visits to our state from other agencies. Show less

Housed at the University of Mississippi's McLean Institute, the North Mississippi VISTA Project places members at nonprofits across North Mississippi to fight poverty through education and capacity building.

As the Program Development VISTA, I was responsible for tracking data for multiple grants that funded the non-profit's mission. I assisted the Executive Director in day-to-day operations, such as answering customer correspondence, assisting clients with applications, and performing background checks. I would occasionally accompany our social worker to perform shelter inspections and meet with clients to discuss their needs. I worked with the ED and the Doors of Hope Board of Directors to plan… Show more As the Program Development VISTA, I was responsible for tracking data for multiple grants that funded the non-profit's mission. I assisted the Executive Director in day-to-day operations, such as answering customer correspondence, assisting clients with applications, and performing background checks. I would occasionally accompany our social worker to perform shelter inspections and meet with clients to discuss their needs. I worked with the ED and the Doors of Hope Board of Directors to plan, market, and implement the Holiday House Tour annual fundraiser. Show less

Served as a literacy tutor for children at Bramlett Elementary School. Utilized pre-selected lesson plans and worked with students both in the classroom and in the after-school program. Assisted the teacher with classroom activities, grading assignments, and proctoring exams.

Waited tables and provided excellent customer service per the company's guidelines and training.