Susan Walker-Wright Email & Phone Number

Black Diamond, Alberta, Canada

Orillia, Ontario, Canada

Richmond Hill, Ontario

• Investigate and submit all customer warranty claims for Home Depot/Peak Installations of windows and doors to all Vendors for Eastern Canada.
• Create weekly statistics and metrics on Vendor conformity, aged complaints, priority and escalated customers, root causes of warranty issues and outstanding ERP
• Conduct weekly conference calls with each Vendor reviewing each warranty claim, issues and resolutions
• Provide training and power point presentations for all Project Coordinators… Show more Investigate and submit all customer warranty claims for Home Depot/Peak Installations of windows and doors to all Vendors for.
• Provide training and power point presentations for all Project Coordinators, Install Supervisors and Customer Care Teams Nationally on Warranty Claims, new employees etc Show less

Brampton, Ontario

• Accountable for managing team consisting of Project Manager, Purchaser, Scheduler, Dispatcher, Foreman, Technicians and Construction Crew while maintaining excellent customer service, current safety training and.
• Recruiting, hiring and training qualified team members to assist with the 30% growth in 1 year
• Developing new service programs to increase sales and reward team members

• Procurement of all orders processed from the remeasure stage through installation and to completion of service work. Acts as liaison between Sales Reps, Installers and Customers ensuring accuracy, lead times and.
• Coordinate large projects for condominium corporations up to $1 million, communicating with Property Managers, Residents and Tenants and providing weekly status updates on each unit
• Reduced order entry errors by 32% over a 2 year period;… Show more Procurement of all orders processed from the remeasure stage through installation and to completion of service work. Acts as liaison between Sales.
• Reduced order entry errors by 32% over a 2 year period; logging, summarizing, determining root causes and coaching based on the metrics Show less

• Responsible for Home Depot’s National product orders for window and door installations across Canada as well as vendor relationships and building vendor conformance.
• Product purchases of $30 million with less than 0.5% error rate
• Developed reports and coaching metrics to ensure communication of vendor issues

• Responsible for installation sales in 30 corporate stores, install coordinators, kitchen designers and approx. 400 subcontractors. Resolves complex issues between customers and installers.
• Coaches install coordinators and designers on procedures and increasing sales through weekly conference calls, store visits and one-on-one time
• Hire subcontractors, monitor with site visits and coach on performance
• Facilitate training sessions for coordinators, designers and… Show more Responsible for installation sales in 30 corporate stores, install coordinators, kitchen designers and approx. 400 subcontractors. Resolves.
• Facilitate training sessions for coordinators, designers and installers
• Sales budget of $10 million, currently 15% above last year’s sales Show less

• Managed staff of 17 installation crews, 3 project coordinators and 2 order verifiers supporting retail, trade and commercial projects and a $4M operating budget. Led corporate wide Kaizen quality improvement.
• Prepared labour and material estimates for large trade and commercial installed projects
• Recruited, hired, trained and coached subcontractors… Show more Managed staff of 17 installation crews, 3 project coordinators and 2 order verifiers supporting retail, trade and commercial projects and a $4M operating.
• Recruited, hired, trained and coached subcontractors, project coordinators and order verifiers
• Raised customer satisfaction scores by 15%, above goals
• Exceeded profitability expectations while experiencing double digit growth year over year

• Procurement of orders from the sales stage through to invoicing and customer service.
• Doubled window and door sales in two years