Susan Webb Email & Phone Number

New York, Ny, Us

New York, Ny, Us

Norwalk, Connecticut, Us

Norwalk, Connecticut, Us

Process all Accounts Payables, review all invoices in accordance to department procedures for appropriate supporting documentation, proper G/L coding and departmental approval prior to processing and payment Review. Prepare and schedule weekly payment batch via wire, ACH, check and bill pay. Field vendor calls, accounts payable aging reconciliation and maintain all vendor accounts. Prepare and process year end 1099’s/1096. Maintain monthly reporting on Rents and Utilities (price per KWH) for ten Data Center Locations. Support and participate in quarterly audits. Ensure purchase orders are created from purchase requisitions in a timely manner in accordance with established procedures. Review, audit, approve and export expense reports from Concur twice a month for payroll processing. Administer all users and privileges in Concur and Sage Intacct applications.• Maintain and deliver Daily Cash Report to CEO with cash in/cash out grouped by categories.• Prepare and file monthly sales and use tax for nine states.• Manage annual filings for twenty-three entities with 3rd party vendor.• Prepare and maintain 5-Year budget forecast for Rent/Utilities for ten Data Center locations

Indianapolis, Indiana, Us

Managed team of 28 direct reports across multiple locations. Oversaw daily operations of content management group, consisting of New Jersey invoice processing receipt center, missing invoice/redirect tracking team, and e-media team. Delivered support to company’s fixed wireline and mobile carrier clients and service delivery teams. Developed and managed training, ensuring proper staffing levels and resource allocation to meet operational needs. Evaluated employee performance, set goals, and delivered improvement plans.• Led team receiving 43,000 invoices for 226 clients per month, including sorting, opening, and scanning all invoices in same day to meet client SLA.• Managed missing invoices for 270 clients, averaging 4% missing invoices per month.• Worked closely with carriers to migrate paper invoicing to electronic media, consistently identifying potential e-media candidates to reach goal of 60% electronic media across client base.

Indianapolis, Indiana, Us

Assisted in managing team of client service analysts. Mentored and trained staff. Provided full support to client accounts and oversaw timely response/resolution of issues with clients. Ensured ongoing client satisfaction by identifying issues early on to determine root cause for issue resolution. Worked with implementation team to transition client data to Lifecycle. Trained new clients on company application. Supported SSAE16 audit. Provided support to management team on presentations, ad-hoc analysis, and other strategic initiatives. Worked with product development to identify software enhancements to benefit clients and create process improvements.• Maintained 100% overall satisfaction of client base• Awarded Q2 & Q3 2009 Outstanding Leadership Achievement Awards• Awarded Q1 2010 & Q3 2011 Outstanding Customer Service Excellence Achievement Awards

Indianapolis, Indiana, Us

Oversaw two of company’s largest accounts. Provided support of clients’ fixed/wireline and mobile carrier invoices by ensuring receipt, tracking, and loading of invoices into company’s application based on SLA. Loaded electronic invoice files, entered manual invoices, and allocated costs. Maintained monthly accrual reports. Provided customer and technical support. Identified billing discrepancies and managed weekly client status calls as well as weekly vendor calls.• Processed 7K+ invoices per month • Highly instrumental in processing unique and varying general ledger posting practice and charge allocations of $1M+ monthly fixed telecom invoice for Fortune 500 client.

Managed the Accounts Payable Staff and all processes associated with the payment of invoices ensuring the accuracy of the entire process as it relates to timely vendor payment. Reviewed month-end reporting and maintained monthly analysis of telecom expenses. Accounts payable aging reconciliation, set up and maintained all vendor accounts, prepared and processed year end 1099’s. Supported and participated in quarterly audits of financial data and processes.

Reviewed, coded, and entered invoices, employee expenses, and check requests. Prepared and processed weekly check runs, maintained vendor files, and reconciled accounts with vendors. Resolved purchase order and inventory discrepancies. Assisted in accounts receivable and payroll as needed.