Susan Welsh Email and Phone Number

•Project team member and lead analyst on several large scale installations including FormFast, EDCO,EDM and Marbella.•Developed workflow and helped streamline the operation of the Transport department. This resulted in improved transport times.•Responsible for Configuration and installation of several key system installations and upgrades.•Support analyst for multiple systems, including support of all end users and management teams.•Part of team that implemented major changes to the scheduling workflow and clean up. Helped develop training material and one of two trainers for the Order linking process in Allscripts.•Responsible for supporting Allscripts Registration, Scheduling and SRM.•Skilled in all Microsoft products.

•Provide systems analysis and large-scale database design in SMS Invision and OAS Gold. Led a team of 10 analysts who developed, tested, and implemented mission critical patient accounting systems throughout the organization, including claims and payment processing.•Developed and integrated technologies to support operational and financial needs. Recognized for excellent problem-solving skills, program development, technical documentation and project management capabilities. •AdHoc report writing in SMS Invision, importing reports to Excel where data could be manipulated via pivot tables and macros, written in Visual Basic, into various formats per the end users request using Monarch.•Responsible for the development of training material and staff training on new software products. Implemented several courses for offsite Business Office staff training.•Developed work flow for various Business Offices including worklists and billing practices.•Created and maintained the Receivable Manager Workstations for 8 Business offices system wide.•Implemented Denial Management system to track and reduce initial denials.

•Wrote and developed various test plans and scripts for all software modifications and business practices•Provided system analysis for implementation of 3M coding software to ensure compatibility with Siemens Invision.•Assisted Business Office Manager in troubleshooting various billing issues.•Team Lead for 15 team members during conversion of sunsetted financial system to new updated standards; determined programs to be deleted, renamed, and moved.•AdHoc report writing in SMS Invision with emphasis on data manipulation for Patient Accounting, Medical Records and Admitting.•Trained and motivated over 125 Business Office, Medical Records and Admitting employees on various programs including Excel, Word and various proprietary software; frequently sought out for expertise.•Provided technical project management and advice to financial office using MS Project.•Reviewed technology infrastructure for management consultant group, proposing enhancements, managing implementation projects, and assessing results.

•Developed and implemented new collection guidelines and revised procedures to improve collection of accounts. Reduced outstanding cash receivables by 48% in the first 4 months in the Central Business Office.•Responsible for organizing the Patient Accounting functions within the hospital's business office. Developed policies and procedures to assure collection practices adhere to legal and regulatory standards.•Supervise a staff of 25 Collection/Customer Service employees: organize and prioritize workload, monitor performance and handle all personnel-related functions, including performance appraisals and counseling.•Accepted newly created position as manager of department. Organized departmental functions, recruited and hired additional staff and created financial guidelines.

•Responsible for the repossession and collateral liquidation of a $100 Million portfolio nationwide.•Supervise a staff of 15 employees in the centralized collection office.•Produced multiple tracking reports for assets and cash.