Susan Wen Email & Phone Number

Melbourne, Vic, Au

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

- Co-directed a team of 7 subcommittee members in developing creative content and social media marketing material for the society- Managed and coordinated content across key social media platforms (e.g. Instagram, Facebook, TikTok, LinkedIn), efficiently organising a digital content planner (Notion) and scheduling the posting of content- Communicated and collaborated with co-directors and executives, forming collective goals and streamlining deadlines to effectively maximise team productivity- Produced eye-catching brand content and promotional materials for society event marketing campaigns (e.g. Facebook CPs, Instagram carousel infographics, etc.) uniquely tailored to brand image (Adobe Photoshop, Illustrator, Premier Pro, etc.)

Australia

- Analysed daily and weekly sales data to propose individual work goals and customer service improvements for the team in order to reach sales targets and collectively achieve company KPIs- Consistently exceeded customer expectations by listening to their individual customer needs, providing detailed product information, and providing exceptional service in fitting rooms and tills- Maintained excellent shop floor standards daily, managed to quickly recover untidy areas during peak sales hours and busy seasonal periods- Exercised efficient internal communication with teams of 50+ members, personally helping to develop fellow team member skills and job knowledge through training and provision of constructive feedback that led to the successful integration of 10+ new staff into the company- Ensured optimum quantity and display of sales floor stock through constant stock replenishment, reallocation of inventory in various locations and changing of display layouts throughout the shop floor

Bachelor Of Design

Bachelor Of Design, Graphic And Interactive Design

Bachelor Of Commerce - Bcom, Marketing

Education record

(Rank 2nd Selective in NSW) 2016 - 2021 Graduated with ATAR 97.75 - Achieved Band 6 in Mathematics Extension 1, Visual Arts, Biology.