Susan Wilkans Email and Phone Number

Customer service for a metal manufacturer assisting and building relationships with new and repeat customers from order placement until shipment of order. Help resolve any problems for the customer. Work with engineering, purchasing, planning & manufacturing to make sure parts ship in a timely manner. Billing and collections.

- Customer service for safety evaluation & implementation, order entry, scheduling of appointments and assisting customers and installers with any questions that may arise with the project. - Billing, collections and project costing- Payables with 3 way matching- Enrollment of employees in company benefits and payroll through ADP- Assist with physical inventory, cycle counts, placing purchase orders and inventory controls- Administrative assistance with estimating, travel… Show more - Customer service for safety evaluation & implementation, order entry, scheduling of appointments and assisting customers and installers with any questions that may arise with the project. - Billing, collections and project costing- Payables with 3 way matching- Enrollment of employees in company benefits and payroll through ADP- Assist with physical inventory, cycle counts, placing purchase orders and inventory controls- Administrative assistance with estimating, travel arrangements and other clerical duties as needed. Show less

- Customer service, order entry in a branch office through phone inquiries and email orders. Making sure orders ship in a timely manner. - Billing & collections- Administrative assistance as needed- Assist in physical inventory and placing purchase orders at the branch managers request- Participated in company wide cost reduction committee

- Oversaw & participated in customer service in a 4 person office through corder entry, scheduling, customer communication via phone & email and handled escalated customer issues. - All aspects of accounts receivables, payables & reporting for the accountant- Maintenance of MRP items for customers, physical and periodic spot checking of inventory- Placing & following up on purchase orders. - Working with vendors to obtain quotes and providing quotes to customers- BOM… Show more - Oversaw & participated in customer service in a 4 person office through corder entry, scheduling, customer communication via phone & email and handled escalated customer issues. - All aspects of accounts receivables, payables & reporting for the accountant- Maintenance of MRP items for customers, physical and periodic spot checking of inventory- Placing & following up on purchase orders. - Working with vendors to obtain quotes and providing quotes to customers- BOM building in quickbooks Show less