Susan Willie Email and Phone Number

VP of Clinical operations 10000 member Managed Long Term Care program.

• Operation of Clinical Support Services and Referral and Intake Services for the Long Term Care Program: 4500 patients, 250 staff members.• Responsible for developing and implementing clinical care management policies and procedures, quality care and services to meet the needs of patients, physicians, staff and the community.• Develop and implement strategic plans to meet census targets for Bronx, Brooklyn, Manhattan, Nassau, Queens regions.• Quality Management programs and the development of education initiatives to support strategic goals of Lombardi, Long Term Home health care program and VNSNY.Developed and implemented training in incident reporting and risk assessment: resulted in 25% increase in incident identification and investigation.Identified risk areas in practice of clinicians, developed and implemented increased oversight, resulting in identification and education, and when needed, removal of high risk staff.Collaborated and implemented new regulatory program for staff documentation utilizing in house staff, resulting in successful completion of training for 100% of active staff Successfully collaborated with interdisciplinary and interdepartmental staff to address payment issues affecting delivery of care resulting in procedure changes that positively affect reimbursement.Coordinated successful implementation of homecare telehealth pilot utilizing vendor services with New York City regulatory agency, VNSNY Nursing, clinical staff, business, new product development unit.Collaborated in development of process to integrate Chronic care management and Transitional care practices in VNSNY Collaboration to develop and implement practices which address national publicly reported patient satisfaction.

• Administrative and Clinical supervision of Nurse Practitioners practicing in Medicare Managed care Company: 15 Nurse Practitioners in 9 inpatient Rehabilitation facilities. • Continuous collaboration and communication with nursing facilities staff including Administration, Physicians, Nursing staff to maintain operations, identify and overcome barriers.• Collaboration with Evercare Business Development to grow business in existing facilities and develop new business

Member of medical staff of 12 physicians, Nurse Practitioners, and Physician Assistants• Collaborated successfully with Physicians, hospitals, nursing homes.• Provided direct Medical care 460 bed facility Case load 80-120 patients, 460 patients on call• Mentored and trained Nurse Practitioner students