Susan Wurst Email & Phone Number

Eagan, Minnesota, United States

• Managed a $7M portfolio of key national accounts while providing leadership to a high-performing account management team.• Streamlined account management processes and established new processes, ensuring consistency across all departments within the company.• Drove sales revenue by proactively performing account reviews to evaluate client demands, software utilization, and operational challenges, and to identify consultative selling opportunities for new products and services.• Established tiered pricing models, negotiated contracts, and coached team members on price quote and closing strategies.• Prioritized and resolved customer technical and service escalations while balancing customer urgency with company resources. Identified potential at-risk customers, providing assessment and recommendations for resolution to company leadership.• Led customer site business reviews and analyzed customer needs, providing revenue and non-revenue generating solutions and achieving conflict resolution.

Bloomington, Minnesota, United States

Previous Positions:Vice President, Sales and ServiceDirector of Implementation and SupportTraining ManagerTrainer• Oversaw complex implementation projects with involvement in all aspects of the product lifecycle, from needs assessment through development, user interface, quality assurance, pricing, and deployment.• Collaborated with internal and external stakeholders to produce strategic long-term and immediate needs-based product enhancements.• Increased customer satisfaction by developing multiple customer enrichment programs, including onsite productivity analysis, train the trainer programs, W-2 and year-end close service, and onsite parallel and live week consulting.• Served as a technical and operational SME for sales representatives during prospect presentations and developed creative solutions to sales barriers.