Susan Young Email & Phone Number

The Lanes, Carlisle, England, United Kingdom

Darlington, United Kingdom

• Overall management of the Cornmill Shopping Centre which consists of 72 tenancies, a multi storey car park with a 400 space capacity and a pre Covid footfall of 5.4 million
• Manage all financial aspects of both the shopping centre and car park service charge budgets
• Implement service charge budget reduction initiatives with a proven YOY average of –8% over a 5 year period
• Direct the marketing of the shopping centre to enhance footfall, turnover for tenants and for landlords via turnover leases
• Host potential investors and businesses
• Build relationship with stakeholders including Council, local Colleges, Charities and Community Groups

Darlington, England, United Kingdom

• Day to day Management of the Building Services and Maintenance contracts
• Overseeing of the site maintenance personnel
• Management of Health and Safety ensuring that legal and statutory obligations are adhered to and risk assessments undertaken and highlighted actions implemented
• Ensuring all contracts achieve maximum value for money via regular retendering and KPI meetings
• Performance manage the Security and Cleaning teams to train and develop them to ensure they are fully informed and effective in their duties

Darlington, England, United Kingdom

• Devise a yearly strategic marketing plan for the Centre
• Appraise effectiveness of the promotions which have taken place monitoring each event and providing comparisons to budget and customer flow
• Plan and implement events, advertising campaigns, liaising with external agencies where applicable
• Assist tenants with in-house promotions to enhance footfall and to ensure consistency with Cornmill marketing plan
• Arrange mall activities and manage commercialisation
• Manage PR to generate maximum positive publicity for the Centre

Diploma Of Education, Shopping Centre Management, Distinction

Qnuk Level 2, Cctv Operators (Public Space Surveillance) In The Private Security Industry, Pass

Managing Safely In Facilties Management, Facilities Planning And Management

Postgraduate Degree, Marketing, Pass

Ba, Applied Consumer Studies (Retail), Distinction

Education record