Susan has over thirty years HR and Payroll experience; her most recent role managing the implementation of a full Payroll and HR Service delivery program across a federated business model consisting of a multitude of entities and requirements.Susan has project managed transitions both in and out of organisations. She has worked in both private and public sectors, in Australia and internationally in constantly changing environments and with conflicting priorities.In addition to managing small and large implementation projects, Susan is also experienced in process change management, designing and implementing major customisation and automated solutions to meet client needs. Susan has helped clients in the process of selecting the right solution and has established evaluation tools and processes to guide clients through the ‘specification to select’’ program with integrity and vigour. Susan has developed business and functional design documentation, user guides, policies, process flows and procedures. She has conducted full system and process audits and reviews, undertaken systems administration functions, and having established advanced reporting and bench-marking regimes can provide guidance on business analytics best practice.Experience in:Private and Public SectorsGovernment, Health, Finance & Education SectorsOutsourcingProject ManagementSolution designAnalytics