• Handle highly complex and sensitive employee concerns made through the ethics hotline, specifically allegations of harassment, discrimination, and retaliation based on a protective class in all U.S., Puerto Rico, and Canada stores.• Conduct thorough interviews to gather pertinent case information into alleged policy violations; promptly collect evidentiary documents related to investigations.• Utilize critical thinking and sound decision-making in concluding investigative findings made through influencing, coaching, and providing subject matter expertise that balance risk and business needs.• Prepare concise investigative reports outlining the allegations asserted, review of relevant policies, statements, evidence, and detailing robust reasoning into the investigation findings.• Demonstrate full utilization of case management system to input and track investigative process.• Collaborate with partners and leaders in discussion identifying company trends and opportunities; demonstrates understanding of the human resource policies, processes, and procedures.• Work collaboratively to ensure best practice investigative techniques and protocols.• Apply knowledge of company policies, state/federal laws, and regulations to investigative findings. • Serve as liaison among stakeholders, including business partners and legal counsel, to ensure case alignment on employee relation matters including behavioral issues, disciplinary actions, policy application and enforcement, or other issues representing risk to the organization.• Communicate clear basis for investigation processes and outcomes to appropriate stakeholders.• Stays current on relevant compliance updates and investigation best practices.

• Conducted thorough investigations of allegations of harassment, discrimination, retaliation, or other policy violations involving hourly and salaried personnel in the Chicago plants. Assisted in other locations as needed. • Prepared comprehensive investigative plans, interview questions, and reports while adapting to emerging case changes. Promptly collected supportive evidence. • Effectively communicated company policy and procedures through coaching conversations and when administering action. • Interviewed complainants, respondents, and witnesses and concisely documented interactions in case management system. • Thoughtfully gathered comparator reports, prepared recommendations for resolutions, and timely followed through with action required. • Served as partner in national expansion by training new investigators.

• Conducted thorough and equitable investigations of allegations/concerns of sexual harassment, gender, and racial discrimination, retaliation, physical abuse, and employee misconduct in all the City of Chicago public schools. • Abided by agency policies, procedures, and local, state, and federal regulations.• Empathically interviewed complainants, respondents, and witnesses timely, thoroughly documenting statements. • Examined facts through an unbiased lens with leaders and legal, presented investigative processes, and made recommended findings based on case evidence and facts. • Prepared thorough and detailed reports outlining investigative steps taken, facts, and findings. Participated in peer case reviews. • Timely submitted completed and finalized cases for review (employee relations, Office for Civil Rights, legal).• Prepared for and testified in termination/expulsion hearings.

• Prepared thorough court reports and testified in court proceedings on behalf of the department. • Collaborated with attorneys and services providers to render optimum outcomes.• Managed a high caseload and ensured all court required action was timely taken, thoroughly documented steps in case management system.• Maintained a high-level of confidentiality and sensitivity to the facts of case.

• Maintained an accurate account of interactions in the case tracking system.• Effectively and efficiently managed a high caseload by creating own tracking system, substituted for leaders as needed. • Created training program for participants which was provided in form of an interactive presentation.