Susana Lim Email & Phone Number

Stakeholder: Leading global tech company (US)- Maintain positive client relationships and retention.- Develop project plans and timelines, coordinating and collaborating with cross-functional teams: designers, writers, editors, and developers, to ensure the successful delivery of digital content projects.- Manage multiple projects simultaneously, ensuring that projects are delivered on time, and that quality standards are maintained.- Communicating status updates and progress reports to stakeholders, including senior management and clients.- Identify problems and develop/improve processes to optimize plans, status reports and communication.

- Developed project plans, timelines, and budgets to meet project goals and objectives ensuring timely delivery and to a high-quality standard.- Coordinated and collaborated with cross-functional teams, involved in all stages of production (pre-production, production, and post-production phases)- Tracked project and team member performance closely to quickly intervene in mistakes or delays.- Communicate with clients to provide progress updates and ensure client satisfaction- Lead project meetings, ensuring that all team members are informed and aligned.- Conduct post-project retrospectives and identify both successes and challenges/areas for improvement.

- Developed and implemented quality assurance processes and procedures.- Conducted testing to identify and report any issues or bugs, and worked with development teams to address and resolve them.- Created and maintained documentation related to quality assurance processes, procedures, and testing results.- Collaborated with cross-functional teams to ensure timely delivery of high-quality projects.- Participated in project planning and estimation to provide input on quality assurance efforts.- Continuously monitored and improved quality assurance processes and procedures to enhance efficiency and effectiveness.

Argentina

- Conducted audits by reviewing the marketing activities, such as advertising campaigns, promotions, and events, to ensure that they are in compliance with internal policies and external regulations.- Controlled and monitored actual spend against budgeted amounts.- Reviewed and recommended improvements to internal controls related to marketing spends, such as expense reporting and invoice processing.- Cross-functional collaboration with departments like marketing, and procurement to ensure that marketing activities are aligned with business objectives and comply with company policies.

Argentina

- Payment planning ensuring all payments were made in accordance with company's policies and in timely manner.- Forecasting reports.- Analysis of new vendors along the Tax Department.- Bank and cash reconciliation.- Assisted internal departments to provide necessary forecasting data.

Samsung Electronics

- Created plans to complete relocation on time (coordinating transportation, shipping household goods, visas, work permits, housing, etc)- Coordinated international and domestic travel arrangements for internal stakeholders.- Liaised with other departments within the company to implement best practices across departments and streamlined processes.- Managed administrative tasks such as maintaining accurate records, preparing budgets and tracking expenses

Administrative support to corporate executiveCoordinate and schedule Executive agenda, meetings, travels. Assisted Executive, staff members and clients with verbal and written linguistic assistance during meetings, phone calls, trainings.

Digital Marketing

Bachelor In English Translation

Toefl