Susana Pulpillo Email & Phone Number

Miami, Florida, United States

• Develop monthly reports and presentations by analyzing data to determine profitability results and comparing these results on a monthly and quarterly basis.• Produced weekly reports for the Commercial Credit Regional Manager, comparing information related to submitted loans and approved loans across different credit units within the division.• Maintained supply inventory by checking stock levels, anticipating needed supplies, and placing or expediting orders.• Organize and schedule volunteer events for the Commercial Credit Department in the Florida region to fulfill the bank's social responsibility and annual commitment to the community.• Prepare and submit expense reports promptly, following up on discrepancies and missing receipts to maintain up-to-date balances for the Commercial Credit Regional Manager and team members within the division.• Maintain the agendas and calendars of the Regional Manager and team members within the Commercial Credit Division, ensuring confidentiality, prioritizing and scheduling meetings according to importance, arranging travel and accommodations, reserving conference rooms, managing follow-ups and reminders to meet deadlines and commitments.• Process invoice payments for services and providers utilized by the Commercial Credit Department, using the organization’s internal platform, Captiva.• Maintained a monthly paid time off calendar for the Commercial Credit Department in the Florida and New York.• Coordinate and execute events for the Commercial Credit Department, such as client receptions, holiday events, promotional lunches, office anniversaries, employee recognition ceremonies, and catering.• Welcome and assist clients visiting the Commercial Credit Department on behalf of the managers within the business line.

Miami-Fort Lauderdale Area

• • Manage daily office operations to ensure that the CEO’s schedule is focused on critical issues. Manage company and CEO’s calendars including travel arrangements. Ensure the office is stocked with necessary supplies and all equipment is working and properly maintained.• Launch new office space location including finding and leasing a warehouse/office combination in addition to furnishing the space. Optimize the new office search leading to a cost savings of 20%.• Supervise two assistants and delegate daily tasks leading to a 50% time efficiency increase. Interview, evaluate, and train employees; take corrective action when necessary by providing regular constructive feedback.• Plan, schedule, and promote office staff events and team building activities including meetings, employee orientations, training sessions, and holiday parties resulting in employee morale enhancement.• Manage client and supplier accounts, coordinate and schedule merchandise delivery, process purchasing and invoicing through QuickBooks, and conciliate payments. Modernized supplier accounts by creating detailed product sheets in QuickBooks; analysis of expenses to reduce costs resulted in a net profit increase of 60%.• Manage company website and social media presence. Design eye-catching corporate images including logos, banners, flyers, digital brochures, and corporate stationery using Photoshop and Illustrator. Ensure website functionality, monitor assets, and report on website performance. Demonstrated excellent customer service skills by assisting the marketing department in promotional activities and campaigns. Revamped firm’s social media presence on Instagram and Facebook making use of elegant fonts, photographs, and colors.• Manage employee payroll. Oversee staff working hour data in IconTime and process it through QuickBooks. Send paystubs to staff to Intuit and ensure payroll and direct deposits process is completed with no downtime.

Miami, Florida, United States

• Use strong business acumen to increase top-line sales by merchandising top sellers and writing orders to support stock levels. Accurately logged all daily shipping and receiving orders. Monitor merchandise in stock, on displays, and new deliveries. Stocked and rotated products based on sales.• Spearhead merchandising and floor moves based on seasonal changes, business needs, and trends, emphasized imperative Holiday gift-giving timeframe. Support in-store events related to new store openings, new product launches, and seasonal events. Manage timely implementation of promotions and sales.• Report monthly inventory counts, re-order stock, request supplies, and implement visual guides.

Caracas, Venezuela

• Manage phone systems, store calendar, and interior decorating. Order store supplies and maintain merchandise stockpile organized. Coached sales associated to positive customer experience. • Coordinated communications, track and follow up on requests, and identify those of importance requiring immediate attention. Analyze expenses to cut costs. Assisted in data entry and merchandise deliveries for accurate inventory.