Susana Ramirez Email & Phone Number

Florida, United States

DOX--Electronic Individual Homologation Certificate Issuance System (Chi-e System)Managing user permissions and access within the 'DOX Sistema de Emisión de Chie'Responsible for reviewing and testing new functionalities, ensuring system enhancements meet userrequirements.Experienced in queue management and database oversight, providing effective support to optimizesystem performance and user experience.Conducted meetings with clients and prospective users to showcase functionalities and gather feedbackon errors.Experienced in comprehensive API testing using Postman, including integration testing, responsevalidation, and data manipulation.Skilled in integration and performance testing for messaging systems like RabbitMQ, as well asdatabase testing to ensure data integrity.

Chile

• Collaborate with stakeholders to define and prioritize product requirements.• Develop and maintain a product backlog with clear user stories and acceptance criteria. Prioritize and manage the product backlog, ensuring the team is working on the most valuable and high-priority items.• Collaborate with UX/UI designers to craft intuitive user experiences, utilizing advanced tools such as Adobe XD and Figma for creating detailed and interactive mockups. • Conducted comprehensive user research to understand customer needs, pain points, and preferences, integrating these insights into the development of new features for the products• Worked closely with sales and customer support teams to ensure a consistent and positive customer experience. • Led usability testing sessions to assess how easily customers could navigate and use the products.• Participate in quality assurance activities to ensure the product meets the defined acceptance criteria.

Chile

• Serve as a Scrum Master facilitating agile ceremonies and processes, including Daily stand-ups, Sprint Planning, Sprint Reviews, and Retrospectives.• Collaborate with product owners and stakeholders to define project requirements, objectives and priorities.• Work with cross-functional teams to identify and eliminate any impediments that may impact team productivity and delivery.• Coaching each team on Agile principles and practices, fostering collaboration, and ensuring the team's continuous improvement.• Proficient in leveraging the Atlassian suite: adept at using Jira for efficient task management, Confluence for comprehensive documentation, and Bitbucket for robust code repository and version control.• Track and report on key Agile metrics, such as sprint velocity and burn-down charts. Provide regular updates to stakeholders on project progress, risks, and dependencies.• Stay up-to-date with the latest Agile methodologies, frameworks, and industry practices.Share best practices and information with the team to promote Agile maturity and guarantee successful project outputs.

La Habana

• Identify and describe business processes and requirements and prototype user interface design (UX/UI).• Manage backlog and prioritized user stories (for several e-commerce products) based on business value and user needs.• Ensure that product features were correctly executed and fulfilled the acceptance criteria by collaborating closely with the development team.• Design and execute test plans and test cases. Identify and track errors using JIRA Software.• Planning, describe, prioritize and execute tests cases for User Acceptance Testing (UAT).• Develop Unit Testing, Integration Testing, Usability Testing, Stress Testing, Load Testing,Performance Testing, Regression Testing.

Havana, Cuba

• Collaborate with stakeholders to gather and document business and system requirements.• Analyze and evaluate existing systems and processes to identify areas for improvement in the new software.• Conduct expert- interviews, workshops, and surveys to elicit requirements from users and stakeholders.• Document and prioritize user stories, use cases, and functional/non-functional requirements.• Design data models, bussiness workflows, interfaces, and system integration points.• Work closely with the development team to provide guidance and clarification.• Review and validate system designs and technical deliverables during the development process.• Collaborate with quality assurance teams to define and review test cases.• Create comprehensive system documentation, including user manuals, technical specifications and system diagrams.• Provide training and support to end-users on system functionalities

Havana, Cuba

• Professor of Software Engineering, Database I, Database II and Professional Practice.• Member of Thesis Committees for Evaluation of Diploma Project• Tutoring of fifth-year students for the completion of their final Diploma Project• Development of Master's Thesis: Model for Extending Processing and Memory Capabilities of Java Applications on Smart Cards

Havana, Cuba

Master'S Degree, Applied Computing, 5.15

Bachelor'S Degree, Informatics Science, 5