Ownership of overall Quality Programs for different clients leading a team of Language Quality Specialists.Team Leader for a team of Language Quality Specialists.

Involvement in all aspects of coordinating the language function in a multiple language vendor environment.The role includes:- Supplier training, on boarding and tools support- Client feedback management- Quality risk assessment, planning, monitoring and management- Terminology management, creation and maintenance of reference materials- Query Management - Language Quality Audit (LQA) and recommendations, handling and rebuttals- Client language review feedback handling and rebuttals- Quality improvement plans- Source content analysis- Creation of test translation kits- Vendor performance monitoring and support- Quality Data presentation to customers (ex QBR)- CAT Tools support (Studio, Smartling, XTM, Lokalise...)

English to Spanish translator specializing in the automotive and consumer electronics industries, graphic arts and marketing. Highly customer focused, exceptional organisational skills, committed to delivering high quality and meeting deadlines.

Develop, deploy and manage quality assurance plans and processes for a variety of key clients accounts, spanning multiple industries and with varying quality requirements. Monitor and report on quality levels from both internal and external suppliers, while supporting management and resourcing teams with quality-related issues. Investigation and resolution of quality complaints, including the creation of PIPs (Process Improvement Plans) and SIPs (Service Improvement Plans).Develop standards and measurement techniques to improve and expedite quality review and monitoring processes, including root cause analysis and corrective actions on customer complaints.Leadership in multifunctional teams as Quality SME.

Specialized support of production teams; to interface with other team leaders/site managers, groups and other Xerox departments to resolve issues quickly, efficiently and effectively. Achieve productivity KPIs, manage on-site and remote based teams and promote staff development.Local and remote team management promoting personal development

Translate, localize and review documents from technical fields (automotive, IT, marketing, consumer electrics), marketing brochures, e-learning and training courses for marketing, technical, sales force and HR personnel, from English into ES/ES-INTL/LATAM to the time, quality and cost requirements dictated by our contracts/metrics.Lead Translator (automotive accounts primarily). Translation tools Expert (Trados and SDL Trados Studio), in charge of coordinating and driving training activities across departments and solving issues. Translation Lead for an internal transformation project (2014-2017) aiming at the implementation and integration of a new CAT tool across the Xerox Language Solution business.

Co-ordinate localisation projects ensuring that work progressed smoothly through all processes and was delivered to customer SLA or quoted targets for quality and delivery on time.

Teaching English to groups of automotive engineers.

Translation of IT material for the implementation of Oracle systems at the factory.