Susana Vega Email and Phone Number

➤ Managing large projects along with collaborating with cross-functional teams to establish organizational strategies.➤ Analyzing all information/data in an efficient manner to reduce complexity and implement actionable improvements.➤ Working with all levels of management to ensure that appropriate processes/controls are established and documented.➤ Spearheading the organization and ordering of office supplies and equipment to ensure company supply needs are met.➤ Providing assistance to staff/administrators by creating, preparing, and delivering reports to facilitate operational needs.➤ Efficiently composing and proofreading business memos, letters, or reports to ensure error-free communication efforts.

➤ Maintained records to ensure the program aligned with grant funding specifications along with processing requisitions.➤ Coordinated program events, liaised between CTE programs, business students, and chamber of commerce members.➤ Developed various spreadsheets to track, analyze, and report performance metrics for management teams to review.➤ Demonstrated the ability to work efficiently and accurately to ensure the flow of various organizational strategies.➤ Strategically demonstrated awareness of company policies and procedures while applying strategic, sound judgement.➤ Provided independent assurance of the effectiveness of risk management/control practices through analytical thinking.

➤ Continuously maintained all e-commerce content, processed orders, and implemented merchandise return procedures.➤ Managed production timelines, created e-commerce sale reports, and designed new e-commerce merchandising zones.➤ Efficiently conducted quality assurance checks of all production specifications that were delivered to the warehouse.➤ Demonstrated functional skills in communicating and explaining production/data information to management teams.➤ Analyzed, tracked, and reported e-commerce data to make informed optimizations along with client recommendations.➤ Influenced high prioritization of initiatives, aligning experiences across channels and touchpoints to ensure best results.

➤ Strategically served as the central point of contact for the computer lab operations and scheduling specification needs.➤ Efficiently provided technical assistance with computer/tablet devices and allocated tasks for the technology department.➤ Oversaw SBAC testing activities, set up technology equipment, answered scheduling questions, and maintained tools.➤ Designed all procedures to increase the efficiency of all administrative duties including filing and organizing records.➤ Continuously delivered high-quality customer service via email, phone, or in person to ensure a high level of service.➤ Interacted with staff, internal departments, and all customers to resolve customer service issues and improve processes.

➤ Caregiver – 11/2016 to 08/2017➤ Associate Buyer – Forever21 – 11/2012 to 12/2012➤ Assistant Buyer – Forever21 – 04/2011 to 10/2012➤ Visual Sourcing Associate – Forever21 – 10/2009 to 04/2011➤ Department Manager – Urban Outfitters – 10/2007 to 10/2009

➤ Continuously collaborated with Design and Technical teams to develop production samples for quarterly buy meetings.➤ Served as lead on product merchandising matters by training associates, monitoring progress, and tracking performance.➤ Managed production cycles over 2 million units and maintained strong relationships with peers, clients, and channels.➤ Oversaw product development processes for Junior/Contemporary accounts to ensure needs and regulations were met.➤ Developed all metrics for content planning and evaluation within the company platform to drive risk management goals.➤ Supported deals/client-focused projects by providing data-driven insight, production analysis, and modeling research.