🕵️‍♀️ Susana Binder Email & Phone Number

Barcelona, CT, ES

Barcelona, Catalonia, Spain

I collaborate with companies of various sizes, industries, and UX maturity levels to enhance the user experience of their products and services, aligning user needs with business goals. As part of my UX consultancy, I help companies define their project needs, ensuring clarity and focus from the outset.I lead projects through the entire process, from.

As the primary researcher, I lead and oversee research activities for a diverse range of national and international projects. My role involves designing, implementing, and managing research endeavors that span across various domains. Additionally, I actively collaborate with multidisciplinary teams to ensure the successful execution of these projects.

As an Experience Researcher, I work on a variety of projects for leading tech companies like Google and Facebook in the German-speaking market. In this role, I am responsible for defining test flows, writing interview guides, conducting in-depth interviews, diary studies, analyzing qualitative and quantitative data, reporting, and providing actionable.

Spain

As a member of the Customer Experience (CX) team, I had the opportunity to work on a variety of exciting projects for a diverse range of clients, including GLS, Melitta, HP Hewlett Packard, and Roche. In this role, I was responsible for leading and contributing to various aspects of research planning and execution, including generative and exploratory.

Barcelona

Capsule on Design Thinking and User Experience— Design in Progress: Research, synthesis and analysis tools, Design reports, Digital self-promotionAudience— Product Design, Graphic Design, Interior Design students (4th and final year)

Barcelona, Spain

— End-to-end redesign of the promotional section, defined interactions, and specified technical requirements based on user interviews and guerilla tests.— Analyzed usability issues (information architecture, content, navigation, UX writing, use of icons) for the dealer websites. — Spearheaded data visualization for a content journey project based on.

Barcelona, Spain

— Heuristic analysis: Analyzed existing websites, identified usability problems, and proposed redesigns aligned with the business goals.— Qualitative research: Performed as notetaker and facilitator of user interviews and usability tests with participants.— Mobile app: Assessed and improved 9 user flows, designed +150 wireframes, and defined.

Barcelona

6-month project— Collaborated across the team with UI designers, copywriters, and content managers to achieve intuitive and user-friendly navigation while keeping business, brand strategy, and marketing goals aligned.— Reviewed and updated 27 sitemaps, and created 237 wireframes, user flows, and user journeys.— Devised consistent information architecture.

— Streamlined internal business processes, reduced friction in the customer journey, and created more satisfying services and experiences.— Advised on the website redesign, and designed supporting graphic material.Tools— Adobe InDesign, PhotoShop, Illustrator, Keynote

Barcelona

Coordinated daily studio activities, while evaluating and implementing productivity tools.Researched, benchmarked, and developed concepts, narratives, and stories for clients' brands. Brand identity— concept development, narrative & storytellingDigital— Website design, information architecture, content creationTools— Illustrator, Photoshop, InDesign.

Valencia, Spain

— Consulted on business strategy and tactics.— Overhauled internal processes and patient-client journeys by assessing as-is status and projecting to-be scenarios.— Spearheaded the websites re-design, establishing information architecture, pinpointing user needs and creating content.— Managed Social Media.— Negotiated partnership contracts.

Valencia

Main tasks— internal procedures, customer experience, project management, HRWebsite re-design— information architecture, content management, use cases

Performed translations and interpretations from and to German as an officially accredited translator-interpreter by the Spanish Ministry of Foreign Affairs.

Valencia, Spain

Executed a structural rebuild of the company, outsourcing one of the three main areas of activity.This simplified internal structures as well as workflows, ultimately leading to cost reductions.Activities— Business idea— Change management— Branding— Service design— Website design

Universität Des Saarlandes, Europa-Institut

Collaborated during the scientific research phase for the textbook "Völkerrecht" (Public International Law) while serving as liaison between students and the professor.

Plaza Del Carmen, 4 - 46003 Valencia

Actively programmed and coordinated extracurricular university courses for a complete academic year, including its practical carrying out.

Planta Ford, Almussafes (Valencia)

I provided administrative support to up to 100 engineers (administration of timesheets and expense accounts, worldwide travel arrangements, organisation of leisure activities, amongst others).

Soul Purpose (Dharma) & Spiritual Life Coach

Education record

Education record

200 Hour -

Education record

Summer Course In Graphic Design

Master In Global Design By Emiliana Design Studio

Master Of Business Administration (Mba)

1St Place With Project "Roadsy"

Community Manager

Official Interpreter/Translator

Ll.M.

Law Degree

Education record

University Expert In Protocol And Ceremonial