Susan Davis Email & Phone Number

Enrich the overall customer experience, while meeting annual revenue and growth targets in the North America Medical and Industrial markets.

Improve business performance and drive top line growth by managing projects using Six Sigma and Lean methodology and tools. Led projects supporting both internal and external customers--Channel Value Capture Inside Sales Development, Distributor Performance Enhancement, On-time Shipment Improvement, Process Streamlining, Supply Chain Enhancement

Managed a fully-integrated market-based customer service organization based on best practices, responsible for all customer service functions from inquiry and lead management, through order fulfillment for key business segments in the protection and barrier division.

Developed a customer relationship and database-driven Marketing and Sales Model, including process flows and CRM implementation plan from business requirements/VOC through data load and implementation, and user training

Developed and executed the personalization strategy for bank-wide internet-based marketing. As project manager, led a team of business and systems analysts in the deployment of an Enterprise CRM System, securing business requirements, and developing interactive processes. Managed the strategic development and creative execution of multi-channel marketing.

Developed and implemented various credit card marketing programs to existing cardholders to increase activation and promote retention.