Created curriculum for Mobile Design course, and teach it on a yearly basis.

Conduct user research with Type 1 diabetic patients to understand their needs and desires. Translate that research into actionable recommendations for medical devices.

Lead multiple projects to conduct formative and evaluative user research. Work closely with designers to incorporate research findings into designs. Experience in multiple business domains: healthcare, education, IT services, financial services, insuranceExperience with multiple research methods: interviews, contextual inquiry, ethnographic observation, collaging, desirability testing, surveys, card sorting, usability testing, eye trackingProjects have included:* In-home visits of patients with auto-immune diseases who perform at-home injections of medication. Ethnographic interviews to understand the context in which injections are made. Results used as input to new medical device product development.* Interviews of Millennials to identify characteristics of a digital tool to engage and educate them to make informed financial decisions.* Field research and interviews of institutional users to identify functional needs and usability issues with office machines.* Coordination of qualitative and quantitative research across five countries to evaluate concepts for a globally-targeted mobile app.* Usability testing of server administration software to be used by senior IT professionals.* Summative usability testing of a medical device in preparation for FDA approval submission.* Desirability testing to determine the visual design direction of web-based software used by medical practitioners.

Instructor for Usability of Mobile Digital Media, Fall 2014

Research Associate. Led usability evaluation projects from start to finish. Moderated usability tests, created project documentation, recorded evaluation sessions, analyzed findings and wrote reports.Projects included: * Developed mobile usability testing camera sled to video mobile phones during testing. * Conducted mobile usability tests of an iPhone app and of a new UI concept. * Led a comparison test of three possible redesigns for a regional news site. * Lead tester for a complex project to refine the usability test protocol used to certify voting machines. * Eye-tracking analysis and usability test of emails and website for a University. * Comparative usability test of three automobile insurance quote websites. * Usability test of biomedical research database, allowing researchers to find equipment at other consortium universities.

Product Manager, Website. Determined project timelines, gathered requirements and interfaced closely with design and engineering team to deliver website enhancements.Managed redesign of corporate website – including user research, information architecture redesign, wireframe development, usability testing of wireframes and prototypes and production of website.Assisted team through transition from sprint-based Agile Scrum methodology to continuous delivery Kanban process to reduce time of delivery of projects and to provide flexibility to adjust to changing business demands.

Senior Web Producer. Serviced three online universities. Managed multiple web-based products: determined product strategy, determined scope, documented business requirements,managed project schedules and resources.Created Student Portal. Conducted competitive analysis, clarified and articulated vision for desired online student experience, managed team to document business requirements, created visual design and content.

98-99 - Pittsburgh, PA95-98 - London, UK94-95 - Cambridge, MA