• Design and distribute market-wide communications for Career Experiences and Washington Benefits Summits to 200+ employees, driving increased engagement and utilization of programs• Successfully improved employee satisfaction survey scores, with notable increases in "belonging" (+10%), "values" (+8%), and "timely information" (+9%)• Develop and execute marketing campaigns for 2-3 volunteer initiatives per month, helping Apple Southcenter reach 2nd place in participation and volunteer… Show more • Design and distribute market-wide communications for Career Experiences and Washington Benefits Summits to 200+ employees, driving increased engagement and utilization of programs• Successfully improved employee satisfaction survey scores, with notable increases in "belonging" (+10%), "values" (+8%), and "timely information" (+9%)• Develop and execute marketing campaigns for 2-3 volunteer initiatives per month, helping Apple Southcenter reach 2nd place in participation and volunteer contributions for Washington Market• Facilitated exercises in empathy and interpersonal skills which raised team member engagement by 9%• Expertly prioritize and plan scheduling for quarterly review chats, achieving a 100% connection goal by ensuring efficient communication channels and seamless coordination• Enable leadership to connect with and develop Southcenter employees, fostering a high-performing and engaged team. Rated Exceeding Expectations for Teamwork and Innovation in 2022 review• Collaborates with Trainers and Leadership across WA to coordinate and facilitate New Employee Orientation for 80+ team members during fall of 2023• Collaborated and developed an Inclusion & Diversity (I&D) roadmap and marketing strategy, resulting in a 20% increase in team member engagement state-wide• Coordinated a Washington State I&D Summit presented to Apple Retail and Corporate managers. Received market-wide recognition from Retail AMR People Business Partner for cultivating an inclusive Apple employee experience• Developed, coordinated, and facilitated a highly successful "Get to Know Company Event" for 37+ corporate leaders. Bridging the gap between corporate and retail team members and fostering meaningful partnerships and collaborations• Demonstrated collaborative creativity by conceptualizing and influencing the design of digital appreciation cards for Women’s History Month, fostering inclusivity and recognition across the company Show less

• Supported a fast-paced ML project, crucially contributing to a 3-day on-site event at Apple Park for 30+ engineers• Unified content from 10 keynotes for 100+ attendees, enhancing executive-level presentations• Managed weekly Program Status Dashboard for high-level leadership, ensuring accurate and timely tracking• Collaborated on onboarding documentation, aiding rapid integration of new program members• Led user studies program, aligning multiple teams and managing timelines… Show more • Supported a fast-paced ML project, crucially contributing to a 3-day on-site event at Apple Park for 30+ engineers• Unified content from 10 keynotes for 100+ attendees, enhancing executive-level presentations• Managed weekly Program Status Dashboard for high-level leadership, ensuring accurate and timely tracking• Collaborated on onboarding documentation, aiding rapid integration of new program members• Led user studies program, aligning multiple teams and managing timelines and deliverables effectively• Delivered a compelling end-of-cycle presentation, showcasing exceptional keynote skills Show less

• Technical troubleshooting for all Apple products while maintaining customer focus. Supported6+ customers per hour, exceeding goal of 4+ customer per hour• Consistently held 100% successful repair rate over the 93% goal, and through mentorship helped 5+ team members improve their rates to exceed the goal

• Engaged in workload prioritization while mentoring team members in iPhone repairs• Won Ovation Award for Most Improved Customer Service Score Q4 FY 2020 in Washington State• Exceeded new business connections goal with 5+ business introductions per week

• Demonstrated exceptional proficiency in operating CORE, an internal chat support software, effectively troubleshooting and resolving customer inquiries regarding mobile devices• Conducted thorough reviews of diagnostics and functionality to provide accurate and efficient support to customers• Expertly multitasked, serving two or more customers simultaneously, while consistently maintaining a remarkable response time of under 2 minutes• Ensured a high level of customer satisfaction… Show more • Demonstrated exceptional proficiency in operating CORE, an internal chat support software, effectively troubleshooting and resolving customer inquiries regarding mobile devices• Conducted thorough reviews of diagnostics and functionality to provide accurate and efficient support to customers• Expertly multitasked, serving two or more customers simultaneously, while consistently maintaining a remarkable response time of under 2 minutes• Ensured a high level of customer satisfaction by delivering prompt and effective solutions, contributing to positive feedback and customer loyalty Show less

• Spearheaded New Employee Orientation for over 100 new hires across multiple locations in Washington State, ensuring a seamless onboarding experience and successful integration into the company culture• Implemented robust training initiatives in-store, overseeing the development and delivery of training programs for a team of 90+ employees• Achieved an impressive training completion rate of 97%, emphasizing the commitment to continuous learning and skill development among team… Show more • Spearheaded New Employee Orientation for over 100 new hires across multiple locations in Washington State, ensuring a seamless onboarding experience and successful integration into the company culture• Implemented robust training initiatives in-store, overseeing the development and delivery of training programs for a team of 90+ employees• Achieved an impressive training completion rate of 97%, emphasizing the commitment to continuous learning and skill development among team members• Utilized engaging instructional techniques and interactive training materials to enhance knowledge retention and promote a positive learning environment• Received positive feedback from trainees and stakeholders, highlighting the effectiveness of the training programs and their impact on employee performance and engagement Show less

• Proactively identifying and documenting emerging technical issues and communicating statistical trends storewide• Successfully supported repair goals by maintaining a no technical issues found metric of < 2%, surpassing the target of < 3%

• Created and implemented highly effective marketing strategies that resulted in a remarkable 23% increase in store revenue and a significant 37% boost in online orders• Designed visually compelling graphics, advertisements, and promotional materials that captured the attention of the target audience and effectively communicated key messages• Collaborated closely with the marketing team to develop cohesive branding and visual identity across various platforms and channels• Employed… Show more • Created and implemented highly effective marketing strategies that resulted in a remarkable 23% increase in store revenue and a significant 37% boost in online orders• Designed visually compelling graphics, advertisements, and promotional materials that captured the attention of the target audience and effectively communicated key messages• Collaborated closely with the marketing team to develop cohesive branding and visual identity across various platforms and channels• Employed innovative design techniques and stayed up-to-date with industry trends to ensure the delivery of engaging and impactful visual content• Received positive feedback from customers and stakeholders, highlighting the effectiveness of the marketing strategies and their direct contribution to revenue growth Show less

• Demonstrated a strong aptitude for evaluating employee performance and spearheaded highly effective new employee onboarding and training programs, resulting in an impressive 42% increase in productivity• Provided strategic guidance and oversight of store operations, with a keen focus on driving sales• Recognized as a top performer for consistently surpassing sales goals and achieving revenue milestones of over 1 million dollars• Led and motivated a team of 8+ members, fostering a… Show more • Demonstrated a strong aptitude for evaluating employee performance and spearheaded highly effective new employee onboarding and training programs, resulting in an impressive 42% increase in productivity• Provided strategic guidance and oversight of store operations, with a keen focus on driving sales• Recognized as a top performer for consistently surpassing sales goals and achieving revenue milestones of over 1 million dollars• Led and motivated a team of 8+ members, fostering a culture of excellence and accountability• Through a customer-centric approach, consistently delivered outstanding internal and external customer experiences, contributing to positive financial outcomes Show less

• Delivered exceptional customer service by providing helpful, friendly, and personalized assistance• Prioritized customer satisfaction as the utmost priority, ensuring that no customer goes un-served and every interaction is handled with the highest level of care and attention• Proven track record of building strong customer relationships and earning repeat business through a combination of excellent service, effective communication, and a genuine passion for exceeding customer… Show more • Delivered exceptional customer service by providing helpful, friendly, and personalized assistance• Prioritized customer satisfaction as the utmost priority, ensuring that no customer goes un-served and every interaction is handled with the highest level of care and attention• Proven track record of building strong customer relationships and earning repeat business through a combination of excellent service, effective communication, and a genuine passion for exceeding customer expectations Show less

• Managed online orders and inventory for a clothing line, while also overseeing social media accounts for Hollywood comedian Pauly Shore. • Collaborated with software developers to design website layouts and ensure highly responsive and individualized support as part of Square 1 Group, a boutique web development firm dedicated to providing exceptional client service.