Susan Reed Email and Phone Number
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Susan Reed personal email
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First and foremost, I love working with people. Yes, I am an extrovert. I love getting to know about the people I work with, the customers I serve, whether internal or external. I gravitate to learning about how to better work with people, positively influence culture, and cultivate real connections. After all, we spend more time on any given day with the people we work with then we do sometimes with our families. Over the past thirty years I have had some amazing opportunities and worked with some truly outstanding people. Since 2015 I have been working at the coolest freaking place in the world! Space Telescope Science Institute - STScI. How many people get to say they support the Hubble Space Telescope and the James Webb Space Telescope? And what an inspiring vision - Expanding the Frontiers of Space Astronomy.As the Director of IT Solutions at STScI, I work with a talented team of IT professionals. Helping people grow their careers, helping to advance and improve how we support our missions, and aligning the teams to move in the same direction around our goals is what gets me up and moving in the morning. I feel lucky and privileged to work with such awesome people.One of the most rewarding projects I have been a part of at STScI is the implementation and management of the ServiceNow platform. As the Platform Manager, I lead a creative and talented group of Product Managers and Developers. We have successfully adopted the platform across the enterprise and literally changed the way the organization works through an extraordinary digital transformation. Check out our ServiceNow Customer Success story here - https://www.servicenow.com/customers/stsi.html. When I’m not working, I love reading, hiking, and cooking for my family and friends. Whenever I have the chance to get away I love spending time at our vacation home in the quite zone in Green Bank, West Virginia. It is an absolutely beautiful place, especially if you want to see the stars and Milky Way and disconnect from the digital world!If you’d like to learn more about me or STScI, please reach out via email sreed@stsci.edu.
Space Telescope Science Institute
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It Deputy Division Head Of SolutionsSpace Telescope Science Institute Oct 2023 - PresentBaltimore, Md, Us
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Itsd Deputy Division Head Of OperationsSpace Telescope Science Institute Dec 2020 - Sep 2023Baltimore, Md, Us
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It Support Services Branch ManagerSpace Telescope Science Institute Jun 2015 - Dec 2020Baltimore, Md, UsAs Branch Manager in the Information Technology Services Division (ITSD) of STScI I manage the teams that perform IT Service Desk support, Desktop Support, Hardware break-fix, and the ITSM solution. I am responsible for managing STScI’s primary IT support functions and processes including the Service Desk, incident, request, and problem management, operational performance metrics, continual service improvement, desktop services. In this role I develop, implement, and oversee processes to ensure high levels of customer satisfaction, consistent delivery of services, and quick resolution. I am responsible for resource capacity planning, performance analysis, and developing proactive resolution plans to support the teams that operate the Hubble Space Telescope and its successor, the James Webb Space Telescope. At STScI we support all of our internal employees as well at the Astronomical community around the globe.
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It Service Delivery ManagerMaxim Healthcare Services Aug 2013 - Jun 2015Columbia, Maryland, UsAs an IT Service Delivery Manager I am managing a group of professionals that provide Tier 2 & Tier 3 Application Support and managing the Service Desk contract for Tier 1 support. Out tream is responsible for incident and major incident managment, metrics and reporting, as well as supporting our business partners and end-users with their IT issues and requests. -
Enterprise Services ManagerAllegis Group Nov 2011 - Aug 2013Hanover, Maryland, UsAs the Enterprise Services Manager at Allegis Group I lead a team of technical engineers and administrators in delivering world class support and service to the Allegis Group operating companies. We manage and maintain the ITSM tool sets for Event, Incident, Problem, Change, and Request processes. Enterprise Services performs the monitoring and alerting for applications and services used within the Allegis Group environment. We are responsible for measuring and reporting metrics around Service Operations and the health of the IS infrastructure and services. -
Service Level ManagerAllegis Group 2011 - Nov 2011Hanover, Maryland, Us
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Service Desk ManagerAllegis Group Jul 2008 - Jul 2011Hanover, Maryland, Us
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Project ManagerAllegis Group Mar 2006 - Jul 2008Hanover, Maryland, Us
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Account ManagerTeksystems Dec 2000 - Mar 2006Hanover, Md, Us -
Transition ManagerTeksystems Mar 1998 - Dec 2000Hanover, Md, Us
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Telecommunications AnalystAerotek Mar 1996 - Mar 1998Hanover, Maryland, Us -
Customer Service RepresentativeExecutone 1988 - 1991
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Customer Service RepresentativeExecutone 1988 - 1991
Susan Reed Skills
Susan Reed Education Details
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Unniversity Of PennsylvaniaLeadership & Communications -
Community College Of Baltimore CountyRetail Floristry & Business Management
Frequently Asked Questions about Susan Reed
What company does Susan Reed work for?
Susan Reed works for Space Telescope Science Institute
What is Susan Reed's role at the current company?
Susan Reed's current role is IT Deputy Division Head of Solutions at Space Telescope Science Institute.
What is Susan Reed's email address?
Susan Reed's email address is sr****@****oup.com
What is Susan Reed's direct phone number?
Susan Reed's direct phone number is +144367*****
What schools did Susan Reed attend?
Susan Reed attended Unniversity Of Pennsylvania, Community College Of Baltimore County.
What are some of Susan Reed's interests?
Susan Reed has interest in Civil Rights And Social Action, Environment, Poverty Alleviation, Science And Technology, Human Rights, Animal Welfare, Health.
What skills is Susan Reed known for?
Susan Reed has skills like It Service Management, Service Desk, Itil, Vendor Management, Management, Infrastructure, Team Leadership, Sharepoint, Leadership, Service Delivery, Help Desk Support, Incident Management.
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