It Deputy Division Head Of Solutions
Current
Oct 2023 - Present
AeroLeads people directory · profile
Susan Reed Email & Phone Number
IT Deputy Division Head of Solutions
at
Space Telescope Science Institute
1 work email found
@stsci.edu
3 phones found area 443, 410, and 732
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
IT Deputy Division Head of Solutions
Location
Baltimore, Maryland, United States
Who is Susan Reed? Overview
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Quick answer
Susan Reed is listed as IT Deputy Division Head of Solutions at Space Telescope Science Institute, based in Baltimore, Maryland, United States. AeroLeads shows a work email signal at stsci.edu, phone signal with area code 443, 410, 732, and a matched LinkedIn profile for Susan Reed.
Susan Reed previously worked as ITSD Deputy Division Head of Operations at Space Telescope Science Institute and IT Support Services Branch Manager at Space Telescope Science Institute. Susan Reed holds Leadership & Communications Certificate, Leadership & Communications from Unniversity Of Pennsylvania.
Company email context
Email format at Space Telescope Science Institute
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{first_initial}{last}@stsci.edu
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AeroLeads found 1 current-domain work email signal for Susan Reed. Compare company email patterns before reaching out.
Profile bio
About Susan Reed
First and foremost, I love working with people. Yes, I am an extrovert. I love getting to know about the people I work with, the customers I serve, whether internal or external. I gravitate to learning about how to better work with people, positively influence culture, and cultivate real connections. After all, we spend more time on any given day with the people we work with then we do sometimes with our families. Over the past thirty years I have had some amazing opportunities and worked with some truly outstanding people. Since 2015 I have been working at the coolest freaking place in the world! Space Telescope Science Institute - STScI. How many people get to say they support the Hubble Space Telescope and the James Webb Space Telescope? And what an inspiring vision - Expanding the Frontiers of Space Astronomy.As the Director of IT Solutions at STScI, I work with a talented team of IT professionals. Helping people grow their careers, helping to advance and improve how we support our missions, and aligning the teams to move in the same direction around our goals is what gets me up and moving in the morning. I feel lucky and privileged to work with such awesome people.One of the most rewarding projects I have been a part of at STScI is the implementation and management of the ServiceNow platform. As the Platform Manager, I lead a creative and talented group of Product Managers and Developers. We have successfully adopted the platform across the enterprise and literally changed the way the organization works through an extraordinary digital transformation. Check out our ServiceNow Customer Success story here - https://www.servicenow.com/customers/stsi.html. When I’m not working, I love reading, hiking, and cooking for my family and friends. Whenever I have the chance to get away I love spending time at our vacation home in the quite zone in Green Bank, West Virginia. It is an absolutely beautiful place, especially if you want to see the stars and Milky Way and disconnect from the digital world!If you’d like to learn more about me or STScI, please reach out via email sreed@stsci.edu.
Listed skills include It Service Management, Service Desk, Itil, Vendor Management, and 48 others.
Current workplace
Susan Reed's current company
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13 roles · 39 years
Susan Reed work experience
A career timeline built from the work history available for this profile.
Itsd Deputy Division Head Of Operations
Dec 2020 - Sep 2023
It Support Services Branch Manager
As Branch Manager in the Information Technology Services Division (ITSD) of STScI I manage the teams that perform IT Service Desk support, Desktop Support, Hardware break-fix, and the ITSM solution. I am responsible for managing STScI’s primary IT support functions and processes including the Service Desk, incident, request, and problem management, operational performance metrics, continual service improvement, desktop services. In this role I develop, implement, and oversee processes to ensure high levels of customer satisfaction, consistent delivery of services, and quick resolution. I am responsible for resource capacity planning, performance analysis, and developing proactive resolution plans to support the teams that operate the Hubble Space Telescope and its successor, the James Webb Space Telescope. At STScI we support all of our internal employees as well at the Astronomical community around the globe.
Jun 2015 - Dec 2020
It Service Delivery Manager
As an IT Service Delivery Manager I am managing a group of professionals that provide Tier 2 & Tier 3 Application Support and managing the Service Desk contract for Tier 1 support. Out tream is responsible for incident and major incident managment, metrics and reporting, as well as supporting our business partners and end-users with their IT issues and requests.
Aug 2013 - Jun 2015
Enterprise Services Manager
As the Enterprise Services Manager at Allegis Group I lead a team of technical engineers and administrators in delivering world class support and service to the Allegis Group operating companies. We manage and maintain the ITSM tool sets for Event, Incident, Problem, Change, and Request processes. Enterprise Services performs the monitoring and alerting for applications and services used within the Allegis Group environment. We are responsible for measuring and reporting metrics around Service Operations and the health of the IS infrastructure and services.
Nov 2011 - Aug 2013
Service Level Manager
2011 - Nov 2011
Service Desk Manager
Jul 2008 - Jul 2011
Project Manager
Mar 2006 - Jul 2008
Account Manager
Dec 2000 - Mar 2006
Transition Manager
Mar 1998 - Dec 2000
Telecommunications Analyst
Mar 1996 - Mar 1998
Customer Service Representative
Executone
1988 - 1991
~3 yrs
Customer Service Representative
Executone
1988 - 1991
~3 yrs
2 education records
Susan Reed education
Leadership & Communications Certificate, Leadership & Communications
Unniversity Of Pennsylvania
Retail Floristry & Business Management
Community College Of Baltimore County
FAQ
Frequently asked questions about Susan Reed
Quick answers generated from the profile data available on this page.
What company does Susan Reed work for?
Susan Reed works for Space Telescope Science Institute.
What is Susan Reed's role at Space Telescope Science Institute?
Susan Reed is listed as IT Deputy Division Head of Solutions at Space Telescope Science Institute.
What is Susan Reed's email address?
AeroLeads has found 1 work email signal at @stsci.edu for Susan Reed at Space Telescope Science Institute.
What is Susan Reed's phone number?
AeroLeads has found 3 phone signal(s) with area code 443, 410, 732 for Susan Reed at Space Telescope Science Institute.
Where is Susan Reed based?
Susan Reed is based in Baltimore, Maryland, United States while working with Space Telescope Science Institute.
What companies has Susan Reed worked for?
Susan Reed has worked for Space Telescope Science Institute, Maxim Healthcare Services, Allegis Group, Teksystems, and Aerotek.
How can I contact Susan Reed?
You can use AeroLeads to view verified contact signals for Susan Reed at Space Telescope Science Institute, including work email, phone, and LinkedIn data when available.
What schools did Susan Reed attend?
Susan Reed holds Leadership & Communications Certificate, Leadership & Communications from Unniversity Of Pennsylvania.
What skills is Susan Reed known for?
Susan Reed is listed with skills including It Service Management, Service Desk, Itil, Vendor Management, Management, Infrastructure, Team Leadership, and Sharepoint.
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