Susana Silva Email & Phone Number

Fredericton, Nb, Ca

Fredericton, Nuevo Brunswick, Canadá

● Gather and analyze business requirements from stakeholders and end-users to identify opportunities for process improvement and efficiency● Create and maintain project documentation, including statements of work, business requirements, process flows and user stories● Oversee/create product documentation● Collaborate with cross-functional teams, including product development, IT and QA, to ensure project deliverables meet business needs● Communicate project status and progress to key stakeholders and team members● Participate in Agile development methodologies and meetings

Monterrey, Nuevo Leon, México

● Generated and contributed to the processes and implementation of business agility (SAFe) projects● Ensured correct implementation of projects● Ensured that linkages are identified and generated to support the implementation of projects, aligned with company strategies● Ensured that the necessary activities are identified and their time to define a work plan for the company’s projects

Monterrey Y Alrededores, México

● Managed production and logistical operations, contract negotiations, and distributions of 20,000 stores● Developed and maintained strong rapport with suppliers, packer and distributors to foster efficient operations● Negotiated with vendors to acquire favorable rates and minimize costs to the company● Successfully negotiated favorable agreements with vendors, capitalizing on a valuable network of business relationships.● Implemented process improvements to ensure delivery in time and form of stores advertising material● Managed complex emotional internal customer situations promptly and professionally● Managed financial budget, successfully administering cost-saving initiatives to enable growth

Monterrey Y Alrededores, México

● Formulation and leadership of a new methodology in the company to monitor the execution of store promotions● Evaluated the promotion needs of internal/external customers, and thereby define, negotiated, communicated, and execute simpler processes in stores● Produced synergy between the architects and process leaders, in order to detect GAPs between areas and carry out redesigns of the process that allowed capitalizing greater benefits for the business● Leader projects with IT that increase the efficiency of the promotions process and the profitability of the company● Supervised the performance of the promotions process, monitoring their Key Performance Indicators

Chile

● Cultivated and preserved business relationships with prospective customers and generating new business partners, resulting in increased revenue● Executed updated marketing plans to increase branding exposure, customer traffic, and sales● Strengthened product branding initiatives by developing communication campaigns, promotional materials, market intelligence information, and databases for low tier market● Generated new business by reaching out to prospective clients by e-mail, telemarketing, and presenting at trade shows nationwide

● Exceeded sales and profit goals by supervising marketing and planning activities.● Exceeded sales and profit goals by supervising marketing and planning activities.● Developed and implemented digital marketing plans to incorporate SEO, social media platforms, and video campaigns.● Researched market competitors to identify potential new products and service opportunities.● Coordinated and managed major proposal processes from initiation to implementation.● Strengthened product branding initiatives by developing communication campaigns, promotional materials, and market intelligence for Chilean market to maximize outreach.● Collaborated with sales, service, finance, and logistics departments to influence critical business growth outcomes.● Directed vertical markets for the collectible market products and services for multiple markets.● Elevated product depth and revenue and closed with plus than 70 supplier contracts.

● Consulted industry publications and reviewed best practices to implement the newest statistical models and techniques.● Documented and reported on key risks and recommended mitigation strategies.● Analyzed areas of the potential risk to assets, earning capacity, and organizational success.● Conducted in-depth analyses on potential risks, impacts of new legislation, or potential economic factors related to financial activities.● Performed statistical analyses to identify trends, variations, patterns, and insights.● Informed financial decisions by analyzing financial information to forecast business, industry, and economic factors.

Región Metropolitana De Santiago, Chile

● Established positive relationships with students, fellow teachers, and school administrators.● Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards, and visitors.● Provided one-on-one assistance and tutoring to students requiring additional help.● Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement.● Teaching assistant of the chairs: Marketing, Microeconomics, Statistics, Macroeconomics, and International Business.● Research assistant in Marketing and International Business.

Business Analysis, It

English Summer Pathway Program, Academic English

Master Of Business Administration (Mba), Empresa, Gestión, Marketing Y Disciplinas Afines

Certificate For The Gnam, Resilience Building In The New Urban Agenda: Localization, Integration, And Valuation

Bachelor'S Degree In Economic And Administrative Sciences