Susan Atherton, Pmp

Susan Atherton, Pmp Email and Phone Number

Implementation Consultant IV @ Sagent
Sanford, FL, US
Susan Atherton, Pmp's Location
Sanford, Florida, United States, United States
Susan Atherton, Pmp's Contact Details

Susan Atherton, Pmp work email

Susan Atherton, Pmp personal email

About Susan Atherton, Pmp

Accomplished professional with a proven track record in software implementation, project management, and training. Possesses exceptional client-facing skills and the ability to build strong relationships across organizations and teams. Demonstrated leadership skills in managing complex projects, ensuring effective communication and collaboration. Subject Matter Expert on Sagent’s CARE platform. Proficient knowledge of Sagent’s LoanServ and other Sagent products.Key areas of expertise include software implementation, project management, client relations, training (online and onsite), writing and documentation, presentations, and webinars.

Susan Atherton, Pmp's Current Company Details
Sagent

Sagent

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Implementation Consultant IV
Sanford, FL, US
Susan Atherton, Pmp Work Experience Details
  • Sagent
    Implementation Consultant Iv
    Sagent
    Sanford, Fl, Us
    View
  • Sagent
    Customer Onboarding Manager Sr
    Sagent Sep 2018 - Present
    King Of Prussia, Pennsylvania, Us
    Onboarding our clients to CARE and CARE Enterprise Mortgage Software. Project Management, Client facing role.
    View
  • Sagent
    Implementation Consultant Iv
    Sagent Sep 2018 - Dec 2022
    King Of Prussia, Pennsylvania, Us
    Implemented CARE, SSO and DRS projects for our clients.
    View
  • Fiserv
    Implementation Consultant Iii
    Fiserv Jan 2017 - Sep 2018
    Milwaukee, Wisconsin, Us
    Consulting for Fiserv's Loanserv software implementations.
    View
  • Susan Atherton Reed
    Project Manager / Business Consultant
    Susan Atherton Reed Jun 2013 - Dec 2016
    • Provide business strategy, writing, web critique and training for start-ups and established companies.• Managed new product design and technology implementation for Start-up Company, "Find The Masters," an innovative web-based business networking and referral website; a major project.
  • Mercer
    Senior Client Services/Product Manager | Saas Implementation Manager
    Mercer Nov 2011 - May 2013
    New York, Ny, Us
    Led global system implementations, client management and sales support for four online products: Mercer 360, TalentSIM, Employee Opinion and Knowledge Assessment. - Managed total SaaS implementation life cycle. - Gathered requirements and Implemented systems: Worked closely with high level clients to identify their unique needs, then developed client-focused SaaS solutions.- Managed multiple complex Projects with strict deadlines; successfully achieving critical Project deliverables on schedule. Projects totaled > $1 million annually.- Partnered with Product Managers and Sales Teams, provided client feedback for scope, reviewed prototypes, performed testing.- Worked with many high profile clients; maintained 100% client retention after dramatic price increases after Mercer acquisition of Censeo Corporation.- Wrote professional "quick-start" guides and technical documentation that aided clients, consultants and implementation team, providing improved clarity and client satisfaction.
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  • Censeo Corporation
    Senior Product Manager | Senior Implementations Manager
    Censeo Corporation Feb 2003 - Nov 2011
    - Created custom client solutions that generated more than $10 million in revenue.- Provided superior customer service and technical support. Used a CRM system within designed SLAs (service level agreements). - Configured the optimum platform for each client by coding HTML, CSS and via databases.- Trained clients on Mercer tools and provided best practices on assessment and reporting management. - Led regular client calls to monitor relationship, review project status, and ensure client satisfaction. - Managed change and counseled clients during the acquisition by Mercer of Censeo Corporation. Quality of work and delicate client care ensured a smooth transition between the two companies.

Susan Atherton, Pmp Skills

Team Building Printing 360 Feedback Sales Business Networking System Implementations Finance Entrepreneurship Cross Functional Team Leadership Assessment Webinars Management Design Coaching Crm Technology Solutions Keys Leadership Requirements Analysis Public Speaking Sharepoint Human Resources Data Validation Troubleshooting Relationship Management Team Management Team Leadership Strategy Organizational Development Organizational Effectiveness Management Consulting Talent Management Technical Documentation Microsoft Office Testing Risk Management Microsoft Excel Training Customer Service Ms Project Intranet Documentation Project Management Product Development Ml Capital Guides Analysis Resolutions Hardware Executive Coaching Gui Employee Engagement C Technology Implementation Data Analysis Business Development Business Analysis Client Services Strategic Planning Quality Assurance Customer Relationship Management Presentation Html Social Networking Leadership Development Change Management Technical Support Project Planning Business Process Improvement Automobile House Presentations Six Sigma Product Knowledge Executive Management Global Finance Start Ups Vendor Management Lexmark Printers Process Improvement Critique Software Performance Reviews Product Design Technical Writing Program Management Social Media Marketing Css Business Strategy Saas Clarity Performance Management Deliverables Dbms

Susan Atherton, Pmp Education Details

  • Devry University
    Devry University
    Information Technology
  • New York University
    New York University
    Animation
  • Stony Brook University
    Stony Brook University
    Criticism And Conservation

Frequently Asked Questions about Susan Atherton, Pmp

What company does Susan Atherton, Pmp work for?

Susan Atherton, Pmp works for Sagent

What is Susan Atherton, Pmp's role at the current company?

Susan Atherton, Pmp's current role is Implementation Consultant IV.

What is Susan Atherton, Pmp's email address?

Susan Atherton, Pmp's email address is su****@****ail.com

What schools did Susan Atherton, Pmp attend?

Susan Atherton, Pmp attended Devry University, New York University, Stony Brook University.

What are some of Susan Atherton, Pmp's interests?

Susan Atherton, Pmp has interest in Social Services, Children, Economic Empowerment, Education, Environment, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief, Human Rights, Animal Welfare.

What skills is Susan Atherton, Pmp known for?

Susan Atherton, Pmp has skills like Team Building, Printing, 360 Feedback, Sales, Business Networking, System Implementations, Finance, Entrepreneurship, Cross Functional Team Leadership, Assessment, Webinars, Management.

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