Susana Tran Email & Phone Number

Boston, MA, US

Boston, Massachusetts, United States

Boston, Massachusetts, United States

Boston, Massachusetts, United States

• Attend weekly meetings
• Staff AASSP Office space for 2 hours per week
• Interact and communicate with all visitors of the office space by greeting, welcoming, and directing them appropriately to services and resources
• Meet and communicate regularly with fellow Interns to allocate and accomplish project tasks
• Respond to all communications in a timely manner
• Collaboratively plan and implement an annual student-led project during the academic year with others in the same position

Boston, Massachusetts, United States

• Developed and maintained relationships with students and mentees using social media (Discord, Facebook Messenger, Instagram), email, text, and in-person interactions
• Provided assistance and resources for new and current college students focused on a smooth transition, acclimation, and sense of belonging on and off-campus
• Organized and facilitated one-on-one and group meetings, activities, and outings with mentees to create a sense of community
• Collaborated with fellow mentors to program and host monthly events and bi-weekly discussions during the fall and spring semester
• Attended bi-weekly team meetings and check-ins with the Program Coordinator

Boston, Massachusetts, United States

• Processed a range of documentation and entered information into databases.Handled delicate client information, including phone numbers, contact information, and student documents, with care and confidentiality
• Received and entered school and contact information of potential UMB students from travel and campus events, and non-events, into the salesforce database throughout college fair season
• Reported outdated, missing, and labeled sections of data entry forms and contact information cards/ excel sheet
• Assembled hundreds of informational booklets for institutional events, and student interest in and acceptance into UMass Boston
• Distributed letters to students regarding their status to the institution in the beginning and throughout the spring semester

Boston, Massachusetts, United States

• Assisted teachers with classroom decorum and discussion
• Encouraged middle and high school students in critical and creative thinking while completing assignments relating to social issues and advocacy
• Supervised student groups on field trips to the Museum of Science and ICA

Boston, Massachusetts, United States

• Built rapport with customers by offering friendly, knowledgeable, and supportive customer service
• Proactively assisted customers with questions, concerns, and item purchases while walking the sales floor
• Recommended new products and upcoming events to customers
• Offered hands-on assistance to customers by assessing customer needs and maintaining current knowledge of consumer preferences
• Managed cash register, communicated with customers and operated the sales floor and consistently exceeded sales and promotional goals
• Operated cashier stand to help customers efficiently and processed reward cards to benefit customers when appropriate