Author/ Illustrator of The Adventures of Bo Bo book series.Beautifully illustrated, heartfelt children's stories that gently reinforce Social Emotional Learning Competencies. Conduct author readings at schools and events.Available on Amazon

Business and practice expansion and development. Assisted a local dermatology business with two-location Practice expansion. Interviewed and hired employees. Developed office policies and procedures, including attendance, work performance standards, safety responsibilities and employee code of conduct. Also developed the practice Employee Development model, geared toward improving employee performance but providing for clear, documented steps for management to take for employee deficiencies. Trained office manager to coach for optional performance as well as handle employee relations issues. Developed Practice vision and mission statements, EEO and Harassment policies as well as corporate and employee handbooks and OSHA compliance manuals.

Responsible for station operations of over 28 daily flights and employee performance of over 100 management, union and vendor employees. Conducted root cause analysis and implemented strategies which improved customer satisfaction ratings. Managed formal and informal complaints and investigations as well as traditional and alternate resolutions. Trained and developed direct report management team to successfully handle employee relations issues including coaching, discipline, and performance appraisals. Chosen to speak to over 500 system managers/directors on how to elicit a successful, high performing culture change in their environment as a result of our station’s performance. Presentation included how to develop successful relationships with employees. Consistently exceeded operating goals.

Directed and developed Las Vegas customer service team. Handled all employee relations matters including development and performance counseling. Established counter controller position to supervise all aspects of counter operation. Resulted in a 90% reduction of passenger complaints regarding cut off times as well as reduced passenger wait times.Conducted root cause analysis and identified areas of deficiency within customer service as well as ramp departments. Identified and implemented solutions which improved processes and performance.Reduced luggage complaints by 85% by revamping procedures and training personnel.

Responsible for all aspects of Las Vegas facility including staff training and development, client satisfaction and retention, and facility operations. Developed succession planning process for Assistant GM. Led team to achieve highest dollars per client ratio of all three facilities within four months of opening.

Directed all facets of Memphis Inflight Base Hub Operations including labor relations, personnel, and achievement of performance goals. Had decision-making responsibility for all management and non-management employee relations issues. Conducted 30/60/90 day needs assessment/root cause analysis. Identified underperforming areas. Developed and implemented strategies to improve overall operations.Developed, implemented and conducted training program for new managers. Wrote and administered performance reviews and succession planning.Led base to rank number first in customer satisfaction by improving positive customer feedback to 93%.Successfully represented Company at arbitration proceedings including as member of the Board.Developed and maintained strong relationships with all other operating departments to instill a work environment based on cooperation, personal accountability and team success.

Developed and directed team of eight managers responsible for accounting for the performance of 2,000 customer service team members. Management team consistently ranked # 1 in performance measurements.

Managed Annual Recurrent Training program for 4,000 Flight Attendants including the hiring, training and evaluation of facilitators. Researched, resolved and reported findings from FAA violations. Conducted emergency incident debriefings. Developed and facilitated management/non management training programs