Susan Baldock Email & Phone Number

Arizona, United States

Arizona, United States

Sue is an Arizona-based Managing Director in EY’s FSO Advisory practice, accomplished in leading major transformation initiatives through complex environments; relying on a wide range of strengths from program architecture to execution; focusing on risk and change management, Sue embeds lean standards, stakeholder engagement, communications and continuous improvement to align business objectives with planned outcomes in an Agile fashion.Sue is certified as a project management professional, Scrum Master, SAFe Agilist, Lean Six Sigma Sensei and has served as a guest speaker/facilitator at ProjectWorld® & the World Congress for Business Analysts®

5 Times Square

Co-Leader of the IT Transformation practice within Financial Services Office IT Advisory designed to help our clients enable business change through technology delivery. Our team of over 50 program portfolio and transformation professionals grows year-over-year to meet our client needs.Advised global bank’s transformation with annual target savings of €500M by streamlining portfolio functionality and governance structure to optimize corporate spending and increase transparency into strategic initiatives Assisted global bank with developing program portfolio management office (PMO) standards, guiding workstreams to enhance performance through people, process and technology changes; remediated audit findings and captured revenue with a minimum target improvement of $10M annuallyProgram management office (PMO) lead advisor for a government sponsored entity (GSE). Integrating to a common securitization platform, the client looked to EY to document the current state environment and develop the interim target model. Sue served as the PMO workstream leader on this multidisciplinary project, bringing a team of 100+ (client and EY) to drive delivery excellence through programmatic standards, reporting and reduce project risk on this $14.5m engagement. Assisted international banking client with PMO and risk management functionality to manage transformative programs targeting back-end process improvementsAdvised client on enhancements for governance framework to drive business decisions in relation to IT strategy for an international bankLead advisor on a strategic assessment, developing target model to align IT and business for a $500M telecommunications companyLead advisor for email migration from Lotus Notes to Exchange/Outlook for a multi-million dollar insurance company (55,000+ international end users) Program included establishing a PMO to support IT, business and systems integrators

Greater New York City Area

In Financial Services Office/Advisory/Strategic Technology group, lead team working with our clients on:Global/Inter-country operate model planning and process engineeringGlobal/Inter-country frameworks to integrate diverse cultures, processes and multi-platform technology tools (e.g.: maturity modeling, IT Service Management tools, Global Shared Services, and International Incident/Problem/Change management)Global IT brand office deployment transformation and risk managementGlobal governance framework for business and technical Design Authority integrationGlobal/Inter-country organizational and workflow change management for IT initiatives

Responsible for total quality management practices to set global methodologies standards within IT for the firm.

Responsible for direction and oversight of large-scale technology investments in support of Americas Area business initiatives such as: GAMx 3.0 global implementation; 5 Times Square headquarters implementation (1m square feet; $33m (US) technology budget; impact 4,000 professionals; reporting into Office of the Chairman), etc.Lead process development initiatives such as: demand management for Americas IT investments; provisioning services for IT, ESS and APT in the US; (planned budget $10m; annual volume of 50k transactions; reporting to Americas People Infrastructure); Global support model for both technology and business for GAMx (reporting to AABS); initial implementation of our global IT service management system, RemedyChair of Americas CBS Project Management Network, direct team progress and set annual goals for members throughout CBS Establish and implement guidelines and policy for managing projects within Americas IT and across Americas CBSDevelop project managers within Americas IT, Americas CBS and India GSS through direct coaching/mentoring; learning development; and creation of project management peer group. Provide tools and reporting to facilitate project management within Americas IT. Created and oversee the Americas Project Binder enabling workflow through the entire life cycle and providing dashboard reporting on project statusMatch project management resources to projects on as needed basis. Developed content and delivery team for Blueprint project management learning across CBS in the Americas Area. This course is delivered virtually, available to all service lines through EYLeads and is CPE accredited.Co-created Blueprint methodology v3.0, providing Area perspective to establish flexibility for adoptionManaged effort to drive consistency in project management job descriptions within CBS

Led technology support organization within the Metropolitan NY area, including: PC support, network infrastructure, telecommunications and asset management.Managed over 110 staff members, improving skills and morale while increasing customer satisfaction levelsImproved sub area service delivery model by streamlining organization to align roles with customer needsEstablished and implemented methodologies which were used by all US sub area support teamsEstablished first EUS virtual support teamMember of team that developed the Technology Support Services organization, processes and practices across the US

Led team which was responsible for all large scale deployments such as migrating from the Macintosh platform for entire firmEstablished methodology and standards for large scale (25,000+ end users) software and hardware deployments

Managed all telecommunications & networking systems within the Metropolitan NY areaDesigned first-ever telecommunication processes for NYC to improve service delivery and facilitate high volume office/internal moves

CertificationProject Management Professional, PMI 2007Serve as guest speaker, ProjectWorld® & the World Congress for Business Analysts®

Bachelor Of Arts, Anthropology

Ba, Anthropology