Susan B. Email & Phone Number

Los Angeles, California, United States

Pancreatic Biliary/ Interventional Gastroenterology/ IBD / Small Bowel Diseases

• Direct all aspects of clinical operations and program development for 3 ambulatory clinics: Pancreaticobiliary Interventional Endoscopy (OP), the IBD Center, Small Bowel Diseases & Nutrition. Advocate for shared.
• Converted all in-person clinical visits, averaging 750 per week, to 100% virtual in less than 48hrs in response to COVID.
• Championed a New Ambulatory QI Dashboard.
• Propelled employee engagement scores: 50% to 80%. Grew manager scores: 50% to 90%.
• Achieved 5% over planned growth in all three departments despite COVID 19 setbacks.
• Achieved high patient engagement and patient experience scores.

CSMC The Pain Center

Supervised 30 FTEs in a fast-paced procedural suite and ambulatory clinic. Executed and integrated all processes. Delivered cross-training and nursing education including certification training for pain and ambulatory management. Assumed Associate Director (AD) role as needed when the AD was pre-empted or away. Handled budget reviews, supply allocation and.

Medical Respiratory ICU

Worked in a 32 bed ICU specializing in Adult patient population in critical disease states. Provided bedside care, identified procedural requirements and treatments. Assessed patient, family, and staff learning needs and promoted effective working relationships. Conducted admission and discharge planning, parent teaching and education, and improved.

Bsn, Nursing

Master Of Science - Ms, Healthcare Administration- Nursing Leadership