Susan Baucom Email & Phone Number

Acworth, Ga, Us

Atlanta, Georgia, United States

Alpharetta, Georgia, United States

Appalachian Judicial Circuit

• Acting as the designated Assistant District Attorney for the accountability courts in the Appalachian Judicial Circuit.• Attending bi-monthly team staff meetings during which time the team discusses all potential candidates for the programs as well as all of the current participants.• Participating in all bi-monthly court reviews in each of the three counties: Pickens, Gilmer, and Fannin.• The participants appear in court and are reviewed by the presiding accountability court judge.• Reviewing the files for all of the new cases for participants who need to plead into one of the programs.• This involves drafting indictments or accusations, entering criminal histories and case summaries, and determining global plea offers.• These offers are then conveyed to the defense attorneys.• Appearing in court and managing all of the pleas for the participants entering theFelony Drug Court, Mental Health Court, and Veterans Court programs.

Ellijay, Ga

• Managed a team of three Victim Advocates, one for each county in the Circuit.• Maintained two federal grants that required monthly, quarterly, and annual reporting.• Chaired luncheons designed to bring awareness to issues surrounding domestic violence.• Participated in the Child Fatality Review meetings and in updating the Child Abuse Protocols forthe Circuit.• Built and maintained relationships with various groups such as court personnel, the Appalachian Children’s Center, the women’s shelter for victims of domestic violence, the coroners, and the Department of Family and Children’s Services.

Drafted detailed lease agreements for space on cellular towers.Interfaced with Sales and the Application Manager for Mid-Atlantic.Managed workload for a heavy market requiring daily multi-tasking.Met monthly deadlines for executing all leases in progress.

Performed job shadowing with in-house counsel for Government Regulatory Affairs.Project managed the Wireless Error Free Billing Team and Beta Initiative.Trained and mentored thirty representatives on the teams.Conducted Quality Assurance audits on the representatives.Spearheaded the Wireless Audit Beta Initiative to determine the benefit to Sprint.

Processed maintenance requests expeditiously to meet deadlines.Interfaced with customers over the phone to process urgent requests.Worked on sensitive, high-profile customer projects.Honed system skills in order to process large orders quickly.

Worked with Securities Industry Association customers on national accounts.Handled a customer base totaling $5-$6 million annually.Consistently received excellent Customer Satisfaction ratings.Utilized excellent team work abilities to overcome daily challenges.

Worked on a daily basis with sales and TV/radio stations to resolve billing issues.Coordinated job orders for the Southeast for the Home Depot account.

Supported four media buyers by resolving billing discrepancies.Maintained the media orders after they were placed with the TV/radio stations.

Doctor Of Law - Jd, Business/Corporate Communications

Bachelor Of Arts In Journalism, Advertising, Magna Cum Laude

Activities and Societies: The Golden Key National Honor Society