Susan Baumbach Email & Phone Number

New York, Ny, Us

• Act as a Configuration Specialist and promote development work through SF environments using Gearset, Copado, and Azure DevOps• Refine user stories for financial services clients to ensure they were work-ready for the development team• Draft user story solution design and work collaboratively with the solution architect to refine• Lead demos to the line of business to ensure functionality developed is aligned with business expectations• Facilitated a Business Analyst study group for the SF Certified Business Analyst exam

New York, Ny, Us

• Led the Silverline project team (including solution architects, technical architects, developers, quality assurance, and business analysts) for multiple managed services clients concurrently• Managed backlog refinement, sprint planning, relevant agile ceremonies, user-acceptance testing, and oversaw production deployments • Delivered weekly project updates to clients centered around ongoing tasks, upcoming initiatives, and budget consumption • Coordinated a quarterly business review for all client projects to receive feedback and plan future enhancements

Rockville, Md, Us

• Served as an SME on Pardot, Marketing Cloud, and HubSpot and how those toolsets integrate with Salesforce • Acquired working knowledge of association management systems, such as Fonteva and Nimble • Acted as a combined business analyst and project manager on marketing automation projects• Independently led requirements gathering, analysis, documentation, and showcased project deliverables • Provided quality assurance, user-acceptance testing support, and end-user/power-user training • Understood association and non-profit business practices to ensure solutions meet business needs• Identified and manage potential risks and liabilities in every project • Offered product demos to potential clients, write proposals, and project budgets

Rockville, Md, Us

Washington, D.C, Us

• Oversaw the application of internal performance measurement and evaluation tools for multiple national programs serving over 2,500 youth annually and managed monthly data meetings with program staff• Analyzed National Student Clearinghouse college enrollment records to determine outcomes of UA alumni• Liaised with multiple external evaluators by providing key programmatic data• Served as Salesforce administrator to ensure high level of data quality

• Identified legislation and ballot initiatives on topics including: cannabis, employer scheduling practices, paid sick days, and paid family leave• Developed profiles on companies that have UFCW members and potential companies for increases in membership • Co-authored public comments in response to the Fair Pay and Safe Workplaces executive order and on overtime regulations for the Department of Labor • Oversaw the creation of SharePoint sites for various working groups • Monitored planning and logistics for a bi-annual conference and develop and analyze participant surveys

Washington, Dc, Us

• Organized an annual board meeting and served as the staff liaison to the board • Assisted in research for IWPR reports, speeches, and articles• Provided editorial assistance for the Journal of Women, Politics & Policy• Supervised an intern on research projects, including an appendix summarizing proposed congressional legislation that would change Social Security benefits

Washington, Dc, Us

• Developed cost benefit analyses on paid sick day legislation for cities and states that would require employers to provide paid sick days to their employees • Collected data from Bureau of Labor Statistics and American Fact Finder and created charts for IWPR reports

Santa Clarita, California, Us

• Created a report estimating retail cannabis prices in the newly formed recreational market for the Washington State Liquor and Cannabis Board• Formulated a parametric spreadsheet model to estimate the price of cannabis in the legal market and forecast tax revenues over the next ten years, under supervision

•Assisted the professor in teaching first year master’s students business modeling techniques in Excel, such as forecasting, queuing theory, project management, decision analysis, linear programming, and optimization•Responsible for conducting office hours for students and weekly grading

•Helped students in lab sessions to learn Microsoft Access, including techniques such as entity-relationship diagrams, forms, reports, queries, and macros•As head TA, organized grading and office hours for all five TAs and served as the student’s main contact with TAs and the professor

Washington, District Of Columbia, Us

•Researched corporate giving programs and foundations for compatibility with the mission of the organization•Developed communication materials to persuade potential corporate funders to support the organization’s programs

Work as an assistant in the Office of Financial Aid and Admissions at Heinz College.

•Interned with the Summer Professional Training Program at American University for masters students and international professionals in the field of peace-building in conflict zones•Responsible for organizing applications and responding to applicants’ requests•Developed a new system for processing applications for implementation in 2011

Certificate In Education Policy And Program Evaluation

Masters, Public Policy And Management

Bachelors, Math And Economics