Susan Bendrick Email & Phone Number

Support NCR’s VP America’s Customer Care Center by providing financial management services.

• Supported VP America’s Customer Care Center in managing a $58M global business $1M below annual cost plan through effective cost controls, analysis of alternatives and implementation of best practices and cost savings.
• Served as Process Owner for completing WCS Global Operating Income by Business Segment Profit and Loss Statements.
• Developed annual plan and build quarterly activity based costing full stream P&Ls for each of NCR’s business units driving services revenue totals of $1.7B including forward looking changes in business in annual.
• Ensured that Business Segment Operating Income results are tied to key compensation targets enterprise-wide and in emerging markets. Monitored cost driver data to reflect major swings in activity based costing.
• Acknowledged as a valuable leadership team participant in leadership team who provides insight to US, Latin America and Canada financials and reviews risks and strategies to meet stretch targets.
• Analyzed monthly results including salaries, buffer cost, travel expense, software license fees, accruals and vouchers.

• Reported monthly financial results for Global ITS organization ($205M budget). Managed monthly Outlook process to plan and revised targets. Monitored risk to OL and managed financial data and restructuring impacts by.
• Provided F&A decision support to Technology and Infrastructure VP (analysis of actual to plan and prior OL variances).
• Achieved $250M in cost savings (12 months before schedule) while absorbing 70% workforce reductions in peer group.
• Managed $30M Capital Expenditure Plan. Report Capital Expenditure Actual / OL and completed analysis of impact on cash flow. Participated in Physical Inventory and monitored fixed asset additions.
• Managed and tracked FX Hedge on expenses and made necessary entries to Outlook and revisions to target.
• Served as Pillar Administrator by managing and consolidating global IT financial results for multiple organizations. Built automated reporting and outlooking tools to provide decision support to Senior Management.

• Served as Business Unit Liaison for WCS and SMD and also created and project managed the Annual Consolidated Balance Sheet Plan and Cash Flow Statements. Established DRO/DBO and DOH targets for Business Units..
• Fully allocated $254M in global infrastructure costs to Business Units and reported Actual and monthly Outlooks for global infrastructure costs including IT, HR, Real Estate, Procurement and Law.
• Authored Profit Day Commentary on Total NCR, WCS BU, SMD and TSG P&L and Asset Management results which were included in the Management Report on Operations submitted to CEO and CFO on monthly basis.
• Managed NCR Capital Acquisition Request Process (CAR) with report showing Capital Acquisition Requests submitted by various business units and infrastructure organizations including Net Present Value and Payback on.

• Completed accounting and reporting activities for three subsidiaries by managing Account Reconciliation Process (Equity accounts and various Balance Sheet Accounts including an $18M checking and investment balance).
• Reconstructed subsidiary and balance sheet records and instituted a stronger system of internal controls.
• Teamed with Consolidations to investigate and eliminate Intercompany imbalances.
• Worked with Oracle Financials and Oracle FSGs.

Coursework Toward Mba

(4.0 GPA)

Bs, Finance

(Dean’s Honors and International Trade Certification)