Susan Zammit Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

IRT Thomas Holt: South-East Sydney Multi-Site Sales Manager - Aged Care & Retirement LivingJuly 2019 – Current Responsibilities:o Implementation of growth strategies with recommendations of pricing in conjunction with competitor activity and sales movements.o Effectively managing occupancy at all allocated sites. o Executing account planning, identifying, and prioritising opportunities and developing client-valued solutions.o Continually reviewing strategies with… Show more IRT Thomas Holt: South-East Sydney Multi-Site Sales Manager - Aged Care & Retirement LivingJuly 2019 – Current Responsibilities:o Implementation of growth strategies with recommendations of pricing in conjunction with competitor activity and sales movements.o Effectively managing occupancy at all allocated sites. o Executing account planning, identifying, and prioritising opportunities and developing client-valued solutions.o Continually reviewing strategies with the intent of improving the Customer experience and remaining genuine, Customer centric and outcome focused.o Developing, implementing, managing, and reviewing the sales processeso Generating reports through Salesforce (CRM system), including forecasting and strategising business plans.o Constructing the appropriate practices of sales regarding accommodation & services.o Providing education and training to employees in areas of sales, communication skills and other relevant business and product knowledge.o Formulating solutions to boost sales through internal and external marketing for each location.o Achieve relevant KPIs and occupancy targets for different levels of the business.o Ensuring the appropriate systems and procedures are put in place and followed through to allow interactions between sales employees and other departments.o Maintaining an authentic persona by retaining compassion for clients and their loved ones.o Management of customer agreement compliance, outstanding balances, and customer government supported ratios.o Develop marketing strategies for all sites, including all local area marketing.o Managing and maintaining professional working relationships with other Referring Partners in the community to ensure the sales team meet business objectives. Show less

South-East Sydney Multi-Site Client Relationship Manager - Aged Care & Retirement Living January 2017 – July 2019 (IRT Business acquisition) Responsibilities:o Successfully procuring new business on an ongoing basis.o Worked effectively and efficiently in an extremely demanding and autonomous role.o Responsible for all sales, intake and customer orientation.o Maintaining a high level of attention to Aged Care Quality Standards, ensuring continuous knowledge of the Aged Care… Show more South-East Sydney Multi-Site Client Relationship Manager - Aged Care & Retirement Living January 2017 – July 2019 (IRT Business acquisition) Responsibilities:o Successfully procuring new business on an ongoing basis.o Worked effectively and efficiently in an extremely demanding and autonomous role.o Responsible for all sales, intake and customer orientation.o Maintaining a high level of attention to Aged Care Quality Standards, ensuring continuous knowledge of the Aged Care Act as well as any relevant updates and changes.o Responsible for selling accommodation including finding the appropriate client, discussing financials, negotiating price, conducting tours, and discussing community engagement. o Creating and processing agreements and communicating with solicitors on a regular basis.o Liaising with clients to ensure agreements meet financial obligations for both the business and government requirements. o Successfully maintaining and exceeding occupancy rates (98%) at all sites.o Upholding empathy and consideration as a priority.o Training fellow employees on new systems and data base’s, including booking software.o learned and developed techniques to enhance customer experience and develop positive relationships.o Raised the business’s portfolio by creating strong referring partnerships from surrounding key stake holders, such as hospitals and community centres across the South-East region.o Developed and accomplished an effective (LAM) Local Area Marketing plan Show less

Miranda

o Tracked and analysed sales and customer trends in order to maximize sales and revenue o Prepared daily work schedules for and assigned tasks to employees, scheduled deliveries, and enforced company policy.o Handles the majority of customer complaints which increased customer satisfaction by 5% monthly.o Monitored sales transactions and ensured sales procedures were followed properly.Skills:Merchandising / Product Presentation | Operations Analysis / Inventory Planning |… Show more o Tracked and analysed sales and customer trends in order to maximize sales and revenue o Prepared daily work schedules for and assigned tasks to employees, scheduled deliveries, and enforced company policy.o Handles the majority of customer complaints which increased customer satisfaction by 5% monthly.o Monitored sales transactions and ensured sales procedures were followed properly.Skills:Merchandising / Product Presentation | Operations Analysis / Inventory Planning | Sales Training and Team Building | Team training/ progression planning/ development | Operational skills | Data entry | Managing KPI’s | Understanding and motivating current trends | Inventory Management Show less

Miranda

Position: Customer Service/Beauty Consultant, Pharmacy AssistantNovember 2011- December 2015Responsibilities:o Maintained up-to-date knowledge of current products, sales, special deals, and policies (exchanges, refunds, returns).o Introduced a new way of approaching customers and inquiring about their purchasing history that led to a rise in customer satisfaction o Drove a rise in sales and customer traffic through new concepts in merchandise display.o Provided relevant… Show more Position: Customer Service/Beauty Consultant, Pharmacy AssistantNovember 2011- December 2015Responsibilities:o Maintained up-to-date knowledge of current products, sales, special deals, and policies (exchanges, refunds, returns).o Introduced a new way of approaching customers and inquiring about their purchasing history that led to a rise in customer satisfaction o Drove a rise in sales and customer traffic through new concepts in merchandise display.o Provided relevant advice and researched relatable recommendations to increase customer satisfaction o Interacted with customers in a positive and professional way.Skills:Customer Service | Communication skills | Beauty/Make-up Artistry | Cosmetic knowledge | Fragrance knowledge | Skincare knowledge | Attention to detail | POS Systems | Time Management | Merchandising Show less

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