Susan Boos (Rice) Email & Phone Number

Milwaukee, Wisconsin, United States

Remote

WPS, Madison, WI Teksystems - 5 Month Contract positionWorked with the Software Asset Management (SAM) Team in Software Request Management to distribute ServiceNow tickets to the appropriate teams. Determined whether requested software was whitelisted or blacklisted, managed risks associated with software ownership and expiration, tracked type of license, expiration, quantities and Application Control, determining if user is allowed access to the requested application.IT Software Asset Management Specialist May 2019 – Oct 2019• Manage Application Control through Service Tickets (ServiceNow)• Enforce compliance with corporate security policies and desktop/server/mobile standards• Managed some applications entitlements files in ServiceNow• Document Asset Management Processes • AITAM Trained (CSAM & CHAMP)

Plymouth, Wi

Asset Management of computer systems and peripherals, printers, mobile devices, servers, network telecommunication and security equipment, lease agreements, license assessments/vendor audits, Asset acquisition (lease or purchase). Employing KACE database, creating tickets in ServiceNow. Inventory lifecycle management - Allocate, Evaluate, Procure, Track, Report, Dispose. Monitor and regularly maintain IT asset base for complete and accurate attributes. Documented all Asset Management processes.

Greater Milwaukee Area

IT Asset Management Professional specializing in the entire Lifecycle of IT Server and Networking Assets. Participated in conversion to Open Source DCIM and then Nlyte for Data Center Information Management system. Order, maintain records and update database containing information regarding licenses, warranties and service agreements for the IT physical, virtual and networking equipment. Aggregates material requests and issues bid or quote requests with vendors. Conducts negotiations with vendors to improve pricing, as needed. Prepare capital requisitions and purchase orders. Review invoices and accruals. Proactively manages IT inventory scans and auditing reports to provide assurance of program effectiveness. IAITAM trained, both CSAM & CHAMP. Tickets created in HP Service Manager. SAFe Scaled Agile trained. Vendor identification and RFQs. Procurement through HP Asset Manager to manage purchasing, tracking and asset identification both administrative and hands-on in the Data Center. Created barcode tagging system and applied to all assets.

Franklin, Wi

Ordered all mobile assets for NM. Supported users with all mobile assets to include phones, mi-fi (personal hot spots) and tablets. Validated vendor billing as well as cross charging though the lines of business. Created End of Life process for destruction.

Asset Management Coordinator for global data centers. in charge of internal customer billing (Excel), purchase order and appropriation request creation (SAP, Domino) , database administration (MS Service manager, FAS - database),Hardware and Software licensing, Vendor Management, create and update business processes (Flawless Execution techniques), ITIAIM Certified Hardware and Software Asset Manager Certified (CHAMP and CSAM), ITIL certified. • Created new internal billing process using both MS Excel and MS Service Manager. Became familiar with Storage processes for billing. Resulted in accurate billing of internal customers.• Participated on several LEAN Process team projects to reduce processes for the ordering and for the decommissioning of servers. Create business cases and implemented process changes• Maintained global asset management lifecycle; maintaining database information regarding leases, licenses, warranties, and service agreements for IT physical and virtual servers. Per ITIL v3.• Created, tracked and modified all Global Infrastructure purchase orders using SAP SRM for EMEA and Oracle in the US locations. • Procured equipment using bill of materials and issued bid or quote requests with vendors.• Organized with vendors; Microsoft and RedHat, to true-up contracts. Validated the software environment and purchased new software per enterprise leasing agreement (ELA).• Prepared and documented Capital Appropriation Requests for Global Infrastructure.• In-depth understanding of software licensing concepts & models, contracts & license agreements, compliance to include VMware, Citrix, Linux, and HP-UX. • Managed database of 11,000 virtual and physical servers in four countries to ensure accurate billing, vendor audits and equipment decommissioning.