Susan Booton Email & Phone Number

Denver, Colorado, United States

• Spearheaded corporate wellness programming in different markets for the direct-to-employer team. Wellness services included a wellness platform (white-label SaaS solution), biometric screenings, health assessment.
• Developed & implemented a process for onboarding new wellness clients in collaboration with the senior account managers, resulting in a more effective process for internal operations and for our vendor partners
• Trained employees in new CHI markets regarding the new client/renewal application, onboarding procedures, and the implementation process and timeline, which resulted in positive feedback and outcomes
• Oversight of dashboard preparation and on-time delivery of monthly analytical reports and other deliverables for clients
• Created customer care functions and metrics for reporting for our wellness platform, decreasing issue resolution time from multiple days to 24 hours; provided oversight of these functions
• Successfully led research efforts in support of sales and product development by producing detailed company profiles used to assist with informed decision making

• Day-to-day contact with educational partners/clients and pharmaceutical companies/commercial supporters with a focus on client retention. Working in joint sponsorship with educational partners participated in the.
• Reviewed all program collaterals, websites and online platforms to ensure that they comply with the regulatory requirements for the agencies MER was accredited with (ACCME, ANCC, ACPE, CDR)
• Effectively led communication with education partners post-meeting regarding outcomes and activity evaluation
• Prepared and submitted detailed grant requests on behalf of the client for commercial support and effectively led communications with funders as needed; effectively led funding reconciliations post-meeting
• Quoted pricing for accreditation services for all CME/CE activities being considered by my educational partners
• Onsite conference CME/CE specialist and program monitor

Englewood, CO

• Worked closely with benefit consultants, clients, third-party administrators (TPA's), insurance carriers and attorneys to proactively address a wide range of health compliance and administration issues.
• Drafted and reviewed plan documents and amendments for self-funded health plans, fully insured plans and Section 125 plans
• Client servicing with respect to plan administration and interpretation of Section 125 plans
• Prepared employee communications (announcement letters and SPDs)
• Researched technical questions and stayed current with employee benefit laws and applicable state legislation✦ADDITIONAL RELEVANT EXPERIENCE✦Marsh, USA Inc - Denver, CO - Denver, COOperations Coordinator (Employee.