Susan Boster Sphr, Hcs Email & Phone Number

With over 25 years of experience in business leadership, I now serve as a Business Intuitive, combining intuitive insights with practical expertise to drive meaningful results.From startups to established enterprises, my guidance team and I help leaders and organizations access deeper insights to inform strategic decisions, navigate uncertainty, and unlock new growth opportunities. I am passionate about bridging the gap between analytical thinking and intuitive knowing, empowering clients to make holistic, impactful business decisions that lead to sustainable success. My reach is global, with all meetings conducted remotely. I look forward to connecting and working with you.

• Partnered with CEO 's in high growth organizations, to elevate and transform Human Resources from a cost center to a strategic partnership in industries such as Medical Device, Technology, Field Service, Consumer Products, Software Development and Retail.• Sourced, recruited and hired hard to fill global field leadership opportunities. • Facilitated employee relations conversations, proactively mitigating potential risk.• Scaled Human Capital, Talent Management Strategies and HR Operations process and procedure, in support of over 50% growth plan, and showed sustainability to investors and Board.• Saved over $500,000 in fines by conducting employment process audits and implementing globally compliant policy and infrastructure.• Achieved 98% of PDI and KPI goals for global initiatives.

San Francisco, California, Us

• Account Director/Project management for non profits focused on human resources, strategy, capacity build, Board of Directors and recruitment.

Irvine, Ca, Us

• Partnered with executive and leadership team, mitigated risk and acquired 100% acceptance and adoption of human resources initiatives.• Enabled global expansion into emerging European and Asian markets by implementing a centralized, scalable international Human Resources, Payroll and Safety infrastructure.• Designed individual development plans aligned with career paths as required by global ISO standards and corporate objectives. • Coached and mentored Human Resources team, providing learning opportunities, elevating skills by 45% and adding value to department, organization and employees.• Established a new scaled Talent Acquisition process and implemented Greenhouse ATS that enhanced candidate experience, improved quality of hires, decreased time to hire to 35 days, achieved GDPR compliance, and assured right people capabilities to support strategic plan. • Redesigned and streamlined performance process, reducing redundancy by 75% and providing specific, measurable and quantitative feedback with actionable objectives.• Devised and implemented updated strategic facility, safety and security plans.

As strategic and tactical leader, I oversaw the entire operational function of the business, in partnership with and reporting to the CEO. • Developed and executed operations strategy achieving 50% growth plan.• Reduced material/service costs by 35% by launching a vendor database, sourcing high quality vendors, and negotiating lower costs.• Decreased receivable collections from 180 days to 30 days.• Instituted project plans to manage $12 – $18MM construction projects, achieving successful on time and under budget completion.

Los Angeles, California, Us

Identified and led implementation of Training gaps and Organizational Development interventions.• Improved efficiency by 40% by instituting business process interview and mapping protocols, ensuring alignment of process with business objectives. • Initiated three global talent retention initiatives, from attorney exit interview feedback.• Increased the adoption and success of global initiatives by 45% by implementing Project Management, Business Process and Change Management process and protocols. • Launched attorney Talent Acquisition process, elevating the quality of new hires and resulting in a 20% decrease in turnover.

•Devised and implemented a 5 year talent strategies initiative of global recruiting management, on-boarding, talent management/succession planning, performance management, and talent retention SaaS technology platforms, process and protocols, aligned with corporate objectives of an IPO exit strategy. Initiative established long term organizational sustainability and transparency.•Launched scalable global Talent Acquisition technology, increasing productivity by 37%, cutting costs of hire by 45%, decreasing time to hire by 20% and increasing quality of hire by 62%.•Instituted a 90 day global on-boarding program, increasing new hire engagement by 75% and decreasing time to productivity to 35 days. •Mitigated M&A failure risks through the implementation of an M&A leaders mentor program.•Initiated leadership development and coaching programs, resolving 85% of leadership issues with newly hired and promoted managers.•Spearheaded implementation of a global Employee Engagement Pulse Survey in partnership with C-Suite and addressed solutions based on results.•Established and implemented Change and Transformation Management process and protocols that increased the engagement, adoption, integration and success of global initiatives and projects by 70%. •Unified a matrixed organization (6 businesses) through custom competency models, providing the foundation for hiring benchmarks, career paths, training, succession planning and talent retention.•Elevated corporate skill sets and retention with just in time training for a global workforce through the implementation of a Learning Management System (LMS) and corporate university aligned with performance, career paths and corporate objectives. •Designed and implemented a train the trainer program for business unit trainers and subject matter experts providing measurable, effective, results oriented transfer of learning.