Susan Boster Sphr, Hcs Email & Phone Number

With over 25 years of experience in business leadership, I now serve as a Business Intuitive, combining intuitive insights with practical expertise to drive meaningful results.From startups to established enterprises, my guidance team and I help leaders and organizations access deeper insights to inform strategic decisions, navigate uncertainty, and unlock.

• Partnered with CEO 's in high growth organizations, to elevate and transform Human Resources from a cost center to a strategic partnership in industries such as Medical Device, Technology, Field Service, Consumer.
• Sourced, recruited and hired hard to fill global field leadership opportunities.
• Facilitated employee relations conversations, proactively mitigating potential risk.
• Scaled Human Capital, Talent Management Strategies and HR Operations process and procedure, in support of over 50% growth plan, and showed sustainability to investors and Board.
• Saved over $500,000 in fines by conducting employment process audits and implementing globally compliant policy and infrastructure.
• Achieved 98% of PDI and KPI goals for global initiatives.

San Francisco, California, US

• Account Director/Project management for non profits focused on human resources, strategy, capacity build, Board of Directors and recruitment.

Irvine, CA, US

• Partnered with executive and leadership team, mitigated risk and acquired 100% acceptance and adoption of human resources initiatives.
• Enabled global expansion into emerging European and Asian markets by implementing a centralized, scalable international Human Resources, Payroll and Safety infrastructure.
• Designed individual development plans aligned with career paths as required by global ISO standards and corporate objectives.
• Coached and mentored Human Resources team, providing learning opportunities, elevating skills by 45% and adding value to department, organization and employees.
• Established a new scaled Talent Acquisition process and implemented Greenhouse ATS that enhanced candidate experience, improved quality of hires, decreased time to hire to 35 days, achieved GDPR compliance, and assured.
• Redesigned and streamlined performance process, reducing redundancy by 75% and providing specific, measurable and quantitative feedback with actionable objectives.

• As strategic and tactical leader, I oversaw the entire operational function of the business, in partnership with and reporting to the CEO.
• Developed and executed operations strategy achieving 50% growth plan.
• Reduced material/service costs by 35% by launching a vendor database, sourcing high quality vendors, and negotiating lower costs.
• Decreased receivable collections from 180 days to 30 days.
• Instituted project plans to manage $12 – $18MM construction projects, achieving successful on time and under budget completion.

Los Angeles, California, US

• Identified and led implementation of Training gaps and Organizational Development interventions.
• Improved efficiency by 40% by instituting business process interview and mapping protocols, ensuring alignment of process with business objectives.
• Initiated three global talent retention initiatives, from attorney exit interview feedback.
• Increased the adoption and success of global initiatives by 45% by implementing Project Management, Business Process and Change Management process and protocols.
• Launched attorney Talent Acquisition process, elevating the quality of new hires and resulting in a 20% decrease in turnover.

• Devised and implemented a 5 year talent strategies initiative of global recruiting management, on-boarding, talent management/succession planning, performance management, and talent retention SaaS technology platforms.
• Launched scalable global Talent Acquisition technology, increasing productivity by 37%, cutting costs of hire by 45%, decreasing time to hire by 20% and increasing quality of hire by 62%.
• Instituted a 90 day global on-boarding program, increasing new hire engagement by 75% and decreasing time to productivity to 35 days.
• Mitigated M&A failure risks through the implementation of an M&A leaders mentor program.
• Initiated leadership development and coaching programs, resolving 85% of leadership issues with newly hired and promoted managers.
• Spearheaded implementation of a global Employee Engagement Pulse Survey in partnership with C-Suite and addressed solutions based on results.