Susan Brooks Email & Phone Number

Manchester, England, United Kingdom

Oversees a team of new business sales and account managersResponsible for all Service Management and Customer CareResponsible for the Account Development of all existing Healthcare clients

Manchester, England, United Kingdom

Responsible for Account Management, Service Management and Customer CareResponsible for the Account Development of all existing Healthcare clients

Manchester, England, United Kingdom

Project and Account Management for over 30 customers, managing the implementation and delivery of many large scale projects predominately in the NHSRole & Responsibilities in addition to the team leader role Line Manager for all team leaders Main escalation point to all LIVE projects.• Financial Management and revenue recognition processing to all projects and customers.• Presales activities includingo Bid Preparationo Presales Presentationso Development and management of existing accounts

Manchester, England, United Kingdom

Role & Responsibilities in addition to the executive consultant role• Project Manager and main customer contact for project delivery• Line Manager for three consultants Project Planning Project Control Customer guidance on roll out and adoption of the data warehouse/costing systems.

Manchester, England, United Kingdom

Role & Responsibilities • Implementing the Inview Data Warehouse Product, including the ETL Process and any bespoke amendments to source data.• Installing and configuring software when required, for reporting against Inview and other systems.• Inview Product Development• Implementing the SYNERGY Costing product, including data integration to multiple sources.• Customer guidance and hand over processes to the data warehouse environment.Implementation responsibilities have included pre sales meetings, analysis/design workshops and training courses for both end and technical users and requirement workshops to best understand the business benefits the systems aim to provide to the customer. At all times projects were managed and maintained to a budget, and all business and IT benefits had to be clearly identified. Experience has been gained in many fields, including NHS, local government, Housing Associations, Automotive and retail.

Swindon

Role – Analyst ProgrammerUpon completion of the graduate programme with Keane Ltd, Susan joined National Power. Susan continued the upgrade work of Forest and Trees to Business Objects and Oracle database 7.1.3 to 8. From this, Susan enhanced the Business Objects configuration to provide connectivity to the Oracle Express Data Factory and the relevant user training was provided.Due to the new Electricity Trading Arrangements brought on by the government, new systems were needed to cope with the Business change. Susan was assigned to the MIS/Data Warehouse team and was tasked to complete and manage the Requirement Definition phase of the project. During this phase, extensive user contact and analytical skills were required. From this Susan produced the business objects reporting mechanism to the new database including universe and standard report development.

Role – Solutions DeveloperAfter graduating, Susan joined Keane Ltd as a graduate trainee who assigned her to National Power (NP) as part of their graduate development programme for two years. On arrival to National Power, Susan joined the Data Warehouse support and development team. Susan’s initial duties included the support and development of the data warehouse database, the support and maintenance of the front end application written in Forest and Trees and maintenance of the data warehouse data quality scripts and data load routines written in PLSQL. Due to millennium compliance, Susan became involved in converting the Forest and Trees application into Business Objects reports and scripts, development of several Business Object universes and the upgrade of the Oracle database from 7.1.3 to 8. Business Objects became the reporting tool after an extensive selection process was undertaken, which involved investigating six separate OLAP tools.

Toulouse

This project was a university 12-month work experience period and involved producing two Banking simulation systems using COBOL and Dialog Systeme which became fully operational in all branches of Banque Populaire in the south west of France. During this project, Susan was expected to communicate full time in French