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Experienced Vice President of Application Support with a demonstrated history of working in the banking industry. Skilled in business process improvement, project management, data reporting, leadership, and customer service..
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Senior Business AnalystCoccPlainville, Ct, Us -
Client Services ManagerCocc Jan 2021 - Present
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Client Services SupervisorCocc Aug 2019 - Jan 2021
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Senior Business AnalystCocc Apr 2019 - Aug 2019Soutington, Ct
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Vp, Applications Support ManagerFarmington Bank 2010 - Feb 2019Farmington, Ct• Manage day to day relationship and operations with core banking system provider including change management• Manage projects and serve as subject matter expert for corporate projects• Create reporting and data analytics for executive management and business units• Direct the product development life cycle, including development of product management process for Retail and Lending products• Lead process improvement initiatives involving the organizations enterprise content management system (Hyland OnBase)• Participate in department and organizational strategic planning and budgeting• Communicate with Executive Management on department projects, system upgrades, and business initiatives• Oversee identity access administration of high risk and non-core applications to ensure proper monitoring of access to the applications -
Avp, Implementation SpecialistFarmington Bank Jun 2009 - Dec 2010Farmington, Ct• Managed products for the Deposit Operations Department including the following: o Implementation of new bill pay system o Upgrade of online banking platform o Implementation of commercial analysis platform o Implementation of new BSA platform
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Oficer, Bank Secrecy Act SpecialistFarmington Bank Jan 2006 - Jun 2009Managed day to day BSA Compliance. Responsible for implementation of two BSA/AML software solutions. Reconfigured the bank's overall BSA compliance program including policies, procedures, and annual risk assessment.
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Commercial Deposit Operations ManagerFarmington Bank 2003 - 2005Responsible for initial procedure development for commercial online banking. Administration of commercial online banking customer profiles and customer service. Administration of cash management services; ACH and wire transfer origination.
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Retail AdministratorFarmington Bank 2001 - 2003Responsible for creating Retail Banking procedures, retail staff training, and assisting with retail compliance administration.
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Training AssistantFarmington Bank 1999 - 2001Responsible for new teller training as well as bank wide training on core system applications.
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Management TraineeFarmington Bank 1998 - 1999
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Bank TellerFarmington Bank Jun 1995 - May 1998
Susan Root Skills
Susan Root Education Details
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Connecticut Banker'S AssociationCt School Of Financial Management -
Economics And Finance
Frequently Asked Questions about Susan Root
What company does Susan Root work for?
Susan Root works for Cocc
What is Susan Root's role at the current company?
Susan Root's current role is Senior Business Analyst.
What is Susan Root's email address?
Susan Root's email address is sr****@****kct.com
What is Susan Root's direct phone number?
Susan Root's direct phone number is +186067*****
What schools did Susan Root attend?
Susan Root attended Connecticut Banker's Association, University Of Hartford.
What skills is Susan Root known for?
Susan Root has skills like Banking, Loans, Retail Banking, Customer Service, Commercial Banking, Management, Process Improvement, Project Managment, Collaborative Leadership, Core Banking, Crystal Reports, Microsoft Office.
Who are Susan Root's colleagues?
Susan Root's colleagues are Jocelyn Rivera, Pamela Lajeunesse, Luis Monge, Tim W Carpenter, Thuong Nguyen, Melissa Kern White, Connor Brush.
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Susan Root
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Susan Root
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