Susan Brown Email and Phone Number
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My career includes a large breath of experience in high-tech manufacturing, software development and biotechnology. I have an engineering expertise with a specialization in bridging business processes and IT to increase operational effectiveness and efficiencies through IT investment. I have led global teams responsible for new product introduction, product application development and support, global data center operations, ecommerce infrastructure support, SaaS, internal IT software development and implementation, mergers and acquisitions, and IT support teams. With over 20 years experience I have found I excel in forming or realigning teams to deliver high quality results for the organization. I am passionate about developing and mentoring individuals. I enjoy designing, developing, and delivering software and technology solutions that bring efficiencies to the company. I’m known as a results-oriented leader with a reputation for successfully inspiring and motivating teams to deliver on IT strategies and adapt to change. I am a direct and effective communicator focused on building strong partnering relationships and making informed fact based decisions. I also have a strong fiscal competency in managing and reducing operational and project spend.Specialties: • IT Vision, strategic planning, and technology Roadmaps• Process development and improvement through analytics and SDLC• Business & IT team leadership • Operational Effectiveness & Efficiency • Mergers & Acquisitions• Critical Thinking & Problem Solving• Developing teams in a global distributed environment• Project & Program Management• Vendor & Contract Management• IT Governance & Compliance; ITIL, ITSM• Communication & presentation skills
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Senior Information Technology ManagerIndustrial Light & Magic Feb 2021 - PresentSan Francisco, Ca, Us
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It Project ManagerLucasfilm Apr 2012 - Feb 2021San Francisco, Ca, Us -
Board Of Directors MemberNorthern California Underwater Photographic Society Jan 2009 - Dec 2020I co-chair the Monterey Shootout and Underwater Film Festival presented by Northern California Underwater Photographic Society. I co-chair this event with Berkley White of Backscatter Underwater Video and Photo. As co-chair of the Monterey Shootout and Underwater Film Festival I hold a seat on the Northern California Underwater Photographic Society (NCUPS) Board of Directors.
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PresidentNorthern California Underwater Photographic Society Jan 2009 - Jan 2013As President, I am responsible for presiding over Board of Directors meetings, club meetings, and representing the club to the public. I also serve as co-chair of the Monterey Shootout and Underwater Film Festival.
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Senior It ManagerAb Sciex Jan 2010 - Dec 2011Framingham, Ma, UsDirected the IT organization and managed the global IT budget for Molecular Devices, LLC. In-sourced IT and established a new department of global service delivery managers and IT support teams across all relevant client services disciplines: Global IT Service Desk, Desktop Support, Regional IT Site Support Leads, Client Systems Engineering, Data Center Operations for both AB SCIEX LLC and Molecular Devices, LLC. -
Enterprise Applications ManagerLife Technologies Dec 2008 - Jan 2010Waltham, Ma, UsLed an IT operations team responsible for Enterprise Application Support (webMethods, eCommerce, Siebel, Hyperion, Agile, Cognos, Commergent, Documentum, ColdFusion, MES Systems, WebLogics, Apache Tomcat, etc.). Supported technology infrastructure and business applications, focused on globalizing existing technologies and practices, through the creation of IT standards. Conducted daily operations meetings to assess infrastructure status and address issues. Ensured release management compliance and operation performance for all hardware and software. -
Application Operation Systems ManagerLife Technologies Oct 2007 - Dec 2008Waltham, Ma, UsResponsible for SAP Basis, Operational Applications, Monitoring and Capacity Management. Supported technology infrastructure and business application development, identified and harness new technologies, globalized existing technologies and practices, and created standards.
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It Support Center ManagerLife Technologies Apr 2004 - Sep 2007Waltham, Ma, UsResponsible for first tier internal information technology support for all of the United States and IT to IT support globally. Re-engineer the incident management processes aligning with ITIL and CoBIT best practices within Applera Corporation and Applied Biosystems. Developed over a hundred standard operating procedures and controls, adhering to Sarbanes-Oxley, ITIL and CobiT standards for the global Information Technologies Support Center. Reduced the Time to Resolve incidents by 65% and increase first contact resolutions rates by 18%.
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It Project ManagerLife Technologies Apr 2002 - Apr 2004Waltham, Ma, UsManaged the development of a Mergers and Acquisitions application with an on/off shore development team. Implemented SAP QM Module and led the blueprint investigation for SAP PLM implementation.
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It ManagerKintana Dec 1999 - Jan 2002UsResponsible for IT support, data center operations, telephony, Exchange, CRM, Financial systems, and hosting services. -
It Business Analyst And Process Engr.Silicon Graphics Jun 1996 - Dec 1999Milpitas, Ca, UsAs a process engineer for SGI I led the high-performance computing new product introduction manufacturing engineer process team. Recommended new floor layouts and part structures to improve production efficiencies and improve ergonomics for the manufacturing personnel.As an IT Business Analyst I developed a Project Life Cycle Process including the project portfolio prioritization process for the manufacturing IS department. I was responsible for the support and enhancement of Oracle ERP for the following modules: BOM, Engineering, Inventory, WIP, and Order Fulfillment. I also supported and enhanced a MES system that interfaced with Oracle ERP.
Susan Brown Skills
Susan Brown Education Details
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California Polytechnic State University-San Luis ObispoIndustrial Engineering
Frequently Asked Questions about Susan Brown
What company does Susan Brown work for?
Susan Brown works for Industrial Light & Magic
What is Susan Brown's role at the current company?
Susan Brown's current role is Senior Information Technology Manager at Industrial Light & Magic.
What is Susan Brown's email address?
Susan Brown's email address is su****@****ilm.com
What is Susan Brown's direct phone number?
Susan Brown's direct phone number is +141562*****
What schools did Susan Brown attend?
Susan Brown attended California Polytechnic State University-San Luis Obispo.
What skills is Susan Brown known for?
Susan Brown has skills like Itil, Sdlc, Program Management, It Service Management, Business Process, Project Management, Team Leadership, Enterprise Software, Management, Integration, Team Building, Crm.
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