Susan Burrows-Rangel Email and Phone Number
Los Angeles, CA, US
Susan Burrows-Rangel's Location
Los Angeles Metropolitan Area, United States, United States
Susan Burrows-Rangel's Contact Details
Susan Burrows-Rangel work email
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- Valid
Susan Burrows-Rangel personal email
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About Susan Burrows-Rangel
Highly accomplished GTM Enablement Leader with extensive experience in the SaaS sector, specializing in the strategic development and operational execution of sales and customer success training programs. Known for delivering impactful enablement frameworks that significantly boost productivity and customer engagement. Expert in integrating cutting-edge technologies and methodologies to drive business growth and operational excellence.
Susan Burrows-Rangel Work Experience Details
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Senior Manager, Gtm Onboarding And Content Management LeadMiroLos Angeles, Ca, Us -
Global Cs Enablement ManagerMiro Mar 2021 - PresentSan Francisco, California, Us* Orchestrated the design and rollout of a global enablement strategy, boosting CS team productivity by 40% and enhancing customer engagement metrics by over 30%.* Crafted and executed a suite of targeted training programs incorporating advanced educational technologies, which elevated skill levels and operational efficiencies.* Managed the development and maintenance of an extensive training material library, decreasing onboarding time by 25% and significantly raising customer satisfaction rates.* Led cross-functional initiatives that integrated tools like Miro boards, Guru, and Confluence, setting a new standard in training and development practices. Recognized multiple times by WorkRamp as a leader in the space.
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Enterprise Customer Success ManagerMiro Jun 2020 - Mar 2021San Francisco, California, Us* Managed relationships across 105 enterprise accounts, drove an exception 153% activation rate, and oversaw $2.5 million in annual recurring revenue.* Implemented and refined key customer success processes that increased retention rates by 20%, recognized for exceptional strategic and problem-solving capabilities.* Initiated and led the development of a new customer success framework, significantly improving the operational structure and effectiveness of the CS team.* Mentored new team members, fostering a collaborative team environment and enhancing overall team performance and dynamics.* Promoted into a newly established CS Enablement role to lead the team in best practices.
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Strategic Customer Success ManagerCrisp Nov 2015 - Apr 2020Leeds, England, Gb* Developed high-level strategic partnerships that enhanced service delivery and secured long-term client trust and loyalty in a high-stakes environment.* Directed and implemented social media risk management strategies that drastically reduced risks and protected client interests.* Recognized for superior client management skills, consistently improving client satisfaction and operational outcomes.* Spearheaded a client education initiative that enhanced clients’ understanding and management of social media risks. -
Senior Customer Success ManagerImeet Central Oct 2011 - Nov 2015Pasadena, Ca, Us* Oversaw 50 key strategic accounts, reducing churn and significantly enhancing user adoption through innovative engagement strategies.* Revolutionized the customer onboarding process, dramatically improving client interactions and leading to sustained increases in satisfaction rates.* Acted as a key stakeholder in the strategic planning and execution of customer engagement initiatives, which contributed to robust business growth.* Cultivated strong relationships with C-level and VP-level stakeholders, directly influencing strategic decisions and enhancements in user experience. -
Writer & Social Media ConsultantSelf Employed Jan 2000 - Nov 2011* Spearheaded social media strategies for small businesses and individual entrepreneurs, focusing on maximizing early adoption of platforms like Twitter and blogging to increase digital presence and engagement.* Conducted personalized training sessions and workshops, equipping clients with essential skills and knowledge to effectively manage their social media accounts and content creation, resulting in improved online visibility and follower growth.* Developed customized content plans and social media guidelines tailored to the unique needs of each client, ensuring consistency in voice and branding across all digital channels.
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Treatment CoordinatorValencia Periodontics Jan 2009 - Oct 2010* Excelled in a high-pressure sales environment at Valencia Periodontics by effectively building and maintaining strong relationships with patients, leading to an increase in patient acquisition and retention through personalized treatment coordination.* Collaborated closely with patients to facilitate access to CareCredit, enhancing their ability to manage healthcare costs and ensuring optimal implementation of treatment plans that aligned with their financial capabilities.* Successfully reduced outstanding accounts receivable by developing and implementing innovative processes to improve billing practices and insurance claim handling, resulting in faster turnaround times and improved cash flow for the clinic.* I am phobic of dentists so working in this field was a true challenge but I loved helping the patients who really needed the work done. -
Store ManagerEddie Bauer Jul 2007 - Sep 2008Seattle, Washington, Us* Embraced and embodied Eddie Bauer’s rich heritage and vision, leading store operations to achieve over $1M in annual sales by fostering a team environment steeped in company lore and values.* Managed and developed a team of 17 direct reports, implementing effective training and development strategies that not only met but exceeded sales targets and projections through enhanced team performance.* Cultivated a culture of excellence and continuous improvement, consistently meeting and surpassing financial goals through strategic planning and execution.* Leveraged deep knowledge of Eddie Bauer’s history and product line to enhance customer engagement and satisfaction, resulting in strong brand loyalty and repeat business. -
Executive Team LeaderTarget Jan 2006 - Jul 2007Minneapolis, Mn, Us* Surpassed monthly sales targets consistently by implementing strategic initiatives in one of Target's most challenging locations, leading to significant improvements in store performance and revenue growth.* Directed and motivated a diverse team of 50 direct and 200 indirect reports, fostering a culture of high performance and accountability that drove operational excellence and enhanced team productivity.* Ensured a safe and compliant workplace by rigorously enforcing company policies and safety protocols, resulting in reduced workplace incidents and a secure environment for both staff and customers.* Expertly managed customer relations by resolving complex issues efficiently, delivering exceptional service that strengthened customer loyalty and enhanced the overall shopping experience. -
Assistant Store ManagerPicture People May 2003 - May 2004Plano, Tx, Us* Spearheaded daily operations as Assistant Manager at The Picture People in Northridge, enhancing customer experience and store efficiency by handling cash transactions, training employees, and overseeing the sales process.* Developed a robust understanding of photographic techniques and customer service, successfully processing and taking high-quality photographs that increased customer satisfaction and store reputation.* Excelled in a customer-facing role, effectively upselling and cross-selling products and services to clients initially interested in only free promotions, significantly boosting store revenue.* Trained and mentored new employees in sales techniques and operational procedures, ensuring a high level of service and operational excellence that met the company's standards. -
TravelCareer Break Jan 2003 - Apr 2003After finishing my contract at NOVA, I spent three amazing months backpacking around the world, visiting over 20 countries, before arriving in the United States with my green card paperwork in hand, ready to work!
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English Language InstructorNova Group Japan Jul 1999 - Jan 2003* Led the Kuzuha branch of NOVA, then a premier ESL institution, managing a diverse team of international English teachers and coordinating with Japanese staff to enhance the educational experience.* Taught English to students of all ages and levels, employing innovative teaching methods to significantly improve language acquisition and student engagement.* Provided comprehensive support to foreign teachers, including cultural adaptation guidance and homesickness mitigation, leading to improved staff morale and retention.* Enhanced team communication and problem-solving through effective cross-cultural leadership, contributing to the branch’s high performance and excellent student satisfaction rates. -
Gaming Room Supervisor (Pt While At University)Crown Hotel Lilydale Jan 1997 - Jun 1999Lilydale, Victoria, Au* Managed overnight operations as Gaming Room Supervisor at the Crown Hotel Lilydale, ensuring a secure and compliant environment during the graveyard shift by supervising staff, and maintaining safety and security of the premises.* Oversaw critical financial tasks including cash handling, balancing books, and financial reporting, contributing to the integrity and accuracy of the hotel's financial operations.* Provided high-quality customer service in a multifaceted role that included bartending and direct customer engagement, enhancing guest experiences and satisfaction during late hours.* Trained and led a team of staff, fostering a collaborative work environment that upheld high standards of service and operational efficiency throughout night-time operations. -
Assistant Store Manager (Pt While At University)Network Video Dec 1994 - Jun 1999Au* Provided exceptional customer service at Network Video, efficiently handling day-to-day operations including customer inquiries, video rentals, and returns, ensuring a positive store experience.* Managed account responsibilities such as tracking and calling for late video returns, maintained accurate and timely records to enhance store operations and customer compliance.* Collaborated with vendors to ensure a well-stocked and diverse selection of video titles, contributing to the store’s reputation for having a robust and appealing inventory.* Demonstrated flexibility and team support by covering shifts and working across multiple locations as needed, ensuring smooth operations and consistent service levels across all sites.
Susan Burrows-Rangel Skills
Social Networking
Social Media
Social Media Marketing
Facebook
Crm
Management
Marketing
Training
Customer Service
Saas
Sales
Leadership
Strategy
Salesforce.com
Start Ups
Digital Media
Account Management
Strategic Partnerships
Customer Experience
User Experience
Change Management
Instagram
Computer Software Training
Sales Management
Twitter
Customer Retention
Hands On Training
Risk Management
Project Management
Analytical Skills
Strategic Planning
Business Development
Keynote
Microsoft Office
Microsoft Excel
Microsoft Powerpoint
Microsoft Word
Client Relations
Client Services
Community Management
Team Leadership
Presentation Skills
Customer Engagement
Zendesk
Brand Protection
Customer Success
Customer Focused Service
Susan Burrows-Rangel Education Details
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University Of MelbourneFine Arts
Frequently Asked Questions about Susan Burrows-Rangel
What company does Susan Burrows-Rangel work for?
Susan Burrows-Rangel works for Miro
What is Susan Burrows-Rangel's role at the current company?
Susan Burrows-Rangel's current role is Senior Manager, GTM Onboarding and Content Management Lead.
What is Susan Burrows-Rangel's email address?
Susan Burrows-Rangel's email address is su****@****ing.com
What schools did Susan Burrows-Rangel attend?
Susan Burrows-Rangel attended University Of Melbourne.
What skills is Susan Burrows-Rangel known for?
Susan Burrows-Rangel has skills like Social Networking, Social Media, Social Media Marketing, Facebook, Crm, Management, Marketing, Training, Customer Service, Saas, Sales, Leadership.
Who are Susan Burrows-Rangel's colleagues?
Susan Burrows-Rangel's colleagues are Christin Kiekebusch, Manoj Kumar, Jusleen Sodiwal, Jess Erb, Ivan Kuzyshyn, Anastasiya Churakova, Ash Undefined.
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