Susan Cady Email and Phone Number

A resident of Napa since 2011, I specialize in the purchase and sale of new and existing homes in the Napa Valley. I've been in sales my entire career and was drawn to it primarily for 2 reasons: I am a problem solver and a matchmaker. When I see a need or want, it becomes my mission to find my client the solution. Prior to becoming a realtor, I worked in finance as a residential lender which sparked my passion for all things real estate including the creative side; renovation and staging. What Makes Me Different: In between my 2014 departure as a lender and attaining my licensing in 2016, I began a staging and design business. It was during this time of meeting local agents and learning Napa neighborhoods that I decided to pursue the business of real estate sales from the ground up. I became a certified transaction coordinator which provided me with comprehensive knowledge of real estate contracts along with learning all of the disclosures required in buying and selling homes. With my skills and experience in sales, finance, staging, renovation design and transacting hundreds of closed real estate transactions, I am confident and dedicated to the success of every client that chooses to work with me.My Pledge To You: With 18 years of multi-faceted real estate experience, I understand the complexities involved in buying and selling. Whether it's navigating the way for first time home-buyers or assisting in the luxury market, my goal is to deliver a smooth and successful closed transaction each and every time. In my free time you will find me practicing hot yoga, working on my never ending backyard projects or enjoying a cheeseburger at one of Napa's many fine eateries.

Design, stage and prepare residential real estate for sale at highest value in shortest time. Redesign of existing homes and custom design for new construction. Certified in design planning, staging and color consulting. Cultivate relationships with realtors, developers and retail vendors. Formulate detailed budgets, proposals and negotiations.Ongoing website design and content including photo editing, slide shows & SEO.

In addition to design and staging, becoming a sales associate has been the perfect step in furthering my real estate career. Working one on one with clients to attain their dream home or sell their current one is the most satisfying experience I have the privilege of being a part of.

Manage business interactions with private banking, wealth management and business banking divisions to service the high networth client segment with specialized mortgage products and services. Analyze financial and credit data to tailor solutions to customer lending needs with an emphasis on providing exemplary service and file quality. Focus on cross sell partnering with the private bank, business banking group and investment services.

Originate, process and fund high quality residential mortgages and equity lines of credit. Develop sales and marketing strategies to elevate visibility and grow referral partnerships. Generate profitability for the company while adhering to strict compliance and regulatory standards. Top Customer Service HMC consecutive branch winner for years 2004 -2010Self sourced business leads resulting in average annual sales of $20+ million.

Personally recruited, trained and developed two direct sales reports. Set goals and standards for high quality loan production while elevating a reputation as a lending leader in the community. Shared in weekly manager meetings strategies and best practices to implement company changes, sales goals and marketing campaigns.

Served as liaison between private mortgage banker, mortgage specialist and customer in managing loan file workflow and meeting strict deadlines. Packaged loan files for submission to underwriting, ordered title reports, appraisals and insurance documents. Handled all servicing issues on new and existing mortgage accounts.Assisted in processing and closing $80 million in loan volume.2003 Service Stars Conference winner for customer satisfaction.

Established new accounts and negotiated client/vendor contracts with hiring managers to fill permanent IS/IT positions with tech companies throughout the Bay Area. Managed all phases of placement including identifying open positions, sourcing qualified candidates, scheduling interviews and negotiating compensation packages.

Built a territory spanning San Jose to San Francisco for leading wireless data and messaging provider through an aggressive cold calling and telemarketing campaign. Delivered product presentations to company executives and purchasing managers as well as attended trade show and marketing events to grow brand awareness and drive new sales.

Prospected gaming and tech companies through extensive telemarketing efforts for video production company specializing in trade show media presentations. Attended gaming and consumer electronics trade shows for leads and research. Managed logistical and support services for all video production.Clients included Electronic Arts, Capcom, Adobe Systems, Cisco, 3Com (Hewlett Packard).