Susan Cancglin Email & Phone Number

Managed the HR function for 3 locations. Handled employee relations, health and safety, labor relations, coaching, policies, handbooks, training, Worker’s Compensation, benefits administration, recruitment, and recordkeeping. ♦Initiated and created, in partnership with VP of HR, a “Management Indoctrination Program” to bring mgrs into compliance with policies/procedures. Resulted in standard procedures for interviewing and discipline and encouraged effective relationships between HR and mgrs.♦Improved communications between mgmt and non-English speaking workforce. Established relationship with community college and utilized a grant to enable staff to participate in English as a 2nd Language class, and a group of mgrs participated in a Workplace Spanish class. ♦Decreased accidents/unsafe situations with an innovative safety program. Started a monthly steering committee of mgrs. Formed an employee safety committee with monthly safety topics, videos, safety posters, and more.

Established the Human Resources function in a growing, privately-owned company with maintenance locations in NJ, DE, PA, MA, and VA. ♦Achieved compliance in record keeping and organized all personnel records. Created an employee database for efficient access to personnel information. ♦Established Personnel policies and procedures. Wrote and distributed an employee handbook. ♦Implemented a performance review system. Researched raining options to meet performance objectives and instituted a variety of supervisory training programs.♦Administered all benefit programs. Provided support to employees to resolve questions and issues.♦Recruited and hired nonexempt personnel. Established a New Employee Orientation program.

Managed all areas of HR for a manufacturing company. Recruitment, policies, employee orientation, benefits administration, employee relations, performance management, discipline, termination, disability claims, FMLA, EEO reports, annual Affirmative Action Plans. ♦Developed and facilitated a training / mentoring program for manufacturing supervision.

ARI is a subsidiary of Holman EnterprisesHandled full scope of HR functions including recruiting, coaching managers, policies and procedures, discipline, termination, new employee orientation, training, investigations, workers’ compensation, pension processing, and performance management. ♦Championed major recruitment project that tripled the headcount at ARI’s call center in 18 months and enabled efficient technical support for customers. Addressed challenge of attracting experienced auto and truck mechanics for diagnostic positions that required sitting at a computer instead of under a car hood. Created innovative strategies such as unique newspaper ads, flyers targeted to auto and truck locations, and successful radio ads. Developed an effective interview process ensuring candidates were shown physical environment and had full understanding of the job, which reduced turnover.

3/1991, Admin Assistant 1/1993, promoted to HR Specialist1/1994, promoted to HR SupervisorCareer progression of promotions/increasing responsibilities. All HR functions including recruiting, coaching mgrs, policies/procedures, discipline/termination, orientation, training, investigations, workers comp, performance mgmt, union negotiations and grievance procedures. ♦Facilitated training for FrontLine Leadership program, policy training, harassment, and more. Instituted an internal network for employees to serve as resources to each other.♦Coordinated United Way Campaign: increased contributions from $160,000 to $450,000 over an 8-year period with minimal increase to headcount.

Ms, Human Resource Management

Human Resource Management

Bs, Personnel Management/Labor Relations

Diploma, College Prep

Activities and Societies: Senior Class President