Susan Cary Email & Phone Number

Texas, United States

Frisco, Texas, United States

• Create project plans that align with the project scope and statement of work
• Enroll stakeholders, create communication strategies, and execute the communication strategies throughout implementation
• Budget adherence and monitoring
• Document new processes and project flows for custom projects
• Monitor and evaluate risks, scope creep, and implement escalation strategies and communication
• Manage multiple projects and create rapport with clients

Dallas/Fort Worth Area

• Led development of new features and tools across multiple departments impacting end users
• Performed QA activities for new tools and functionality
• Prioritized project builds after analyzing ROI, client deliverables, and required build time per project
• Created new tools and processes to reduce labor costs
• Tasked with identifying and resolving complex process issues using specialized teams
• Filled the role of Project Manager and Deployment Specialist simultaneously while managing four to five high value projects weekly

Dallas/Fort Worth Area

• Fully supported the roll out of applications, products, pricing, and scripting for 200+ sales associates
• Deployed customized web based interfaces per each client’s requirements while balancing platform restrictions and budgetary constraints
• Fluent in database queries and handling the mapping of data fields between CRM applications and back end systems
• Increased deployment timetables of new projects from three to ten on a weekly basis while simultaneously reducing error rates
• Created processes to increase efficiency, diversify products, and allow for A/B testing which resulted in higher price points
• Tripled the monthly average revenue for new initiatives within three years - from less than one million dollars to over three million dollars

Dallas/Fort Worth Area

Course Work Hours For Ma, Secondary Education And Teaching

Ba, Criminal Justice

Activities and Societies: Criminal Justice Club President, French Club, Softball, Tennis, Student Representative for the Search Committee.