Susan Cespedes Email & Phone Number

Markham, Ontario, Canada

• Provide rapid and accurate responses to inquiries from employees, managers, and executives on HR and Employee Document Management (EDM) topics, promoting enhanced client experiences.
• Manage organization and accessibility of over 40 document types for recruitment, onboarding, and offboarding processes in both English and French languages.
• Lead a team of four members through all phases of a digital transformation project, focused on Canada-based employee records.
• Weekly reporting, ensuring accuracy, timeliness, and adherence to organizational standards.
• Provide technical and operational support at both national and international levels.
• Maintain consistent communication channels with the Talent Acquisition, Offboarding, Legal, and Payroll teams.

Toronto

• Developed a Human Resources policies manual, ensuring alignment with industry best practices.
• Created customized contracts for administrative roles and summer students.
• Searched for benefit packages from third parties for new hires.
• Managed the entire recruitment process for administrative roles and summer students, from job postings to hiring decisions.
• Assisted with administrative tasks such as filing, data entry, scheduling meetings, writing letters, emailing and calling tenants and contractors.
• Facilitated communication between tenants and property management team regarding rent payment options, events and ongoing projects.

Toronto

• Created a welcoming and hospitable atmosphere by greeting customers with a positive and friendly demeanor, building rapport, and promoting customer loyalty.
• Answered incoming calls, emails and platform instant messages from prospective guests or stakeholders,addressing inquiries about room availability, rates, amenities, and special requests.
• Informed customers about payment methods and verify their credit card data and identification to prevent fraud.
• Trained new Front Desk employees on administrative procedures and hotel software and apps.

Colombia

• Lead the full life-cycle of recruiting process of junior and senior positions to national and multinational companies including: cold calling, pre-screening, reviewing resumes, assessing candidates, interviewing and.
• Counsel employees about the psychological effects of job loss.
• Test and give feed back to employees about personality and skills evaluations.
• Train employees for job interviews in English and Spanish language, resume writing, networking, and how to market their personal brand.
• Conduct the process of developing skills for a successful job search.
• Utilized various sourcing channels including internal databases, social media, job boards and professional network.

Spain

Planned the Welcome Week EAE 2021, for new students across various master programs, integrating diverse elements such as budgeting, academic scheduling, and Covid-19 contingency, collaborating with Human Resources and communications department.

Sopó, Cundinamarca, Colombia

• Trained all workers in soft skills, organizational culture, and health and safety.
• Prepare a weekly report of relevant actions of all human resources areas addressed to managers.
• Support national leaders with different solutions of employees ethical and sensitive topics.
• Assist the recruitment team with resume screening and initial phone interviews.
• Provide support as needed in wellness employee activities.
• Create high impact material for employee onboarding process

Chia, Cundinamarca

Build effective strategies for the evaluation and diagnosis of mental diseases in patients with physical disabilities.

Postgraduate Degree, Project Management

Master'S Degree, Human Resources Management

Human Resources Diploma

Psychologist

Language Exchange, English