Susan Chambers

Susan Chambers Email and Phone Number

Senior/ Lead Business Analyst | Product Owner |Project & Program Management | Digital Transformation | Process Improvement | Agile |Certified Scrum Master |Lean Six Sigma | Change Manager |Trainer| Mentor |IIBA Member| @ BGSF
Susan Chambers's Location
Dallas, Texas, United States, United States
Susan Chambers's Contact Details

Susan Chambers personal email

n/a
About Susan Chambers

As an accomplished Senior/Lead Business Analyst and Project/Program Manager, I bring over a decade of experience driving business transformation and optimizing operations across global organizations. My expertise lies in bridging the gap between technology and business teams, leveraging Lean Six Sigma, Agile methodologies, and cutting-edge digital solutions to deliver impactful results.Throughout my career, I've led transformative initiatives, including complex Salesforce implementations, AI-driven process automation, and business system integrations that streamline workflows and enhance user experiences. I excel in guiding cross-functional teams through strategic projects, from discovery and design to execution and optimization, ensuring alignment with business goals and measurable outcomes.Known for my ability to navigate complex challenges, I have a proven track record of improving operational efficiency, accelerating project delivery, and driving continuous improvement in fast-paced environments. I am passionate about coaching teams, fostering a culture of collaboration, and implementing best practices that scale businesses and deliver sustainable success.Whether it's leading business analysis for Transformation Management Offices, managing enterprise applications, or implementing innovative solutions for teams including: Operations, HR, Marketing, Sales, and Customer Operations, I am dedicated to making a strategic impact and driving meaningful change.I am also deeply involved in promoting diversity, equity, and inclusion within the workplace, actively participating in related initiatives and professional groups.Outside of work, I’m passionate about music, whether it’s singing, playing piano or guitar, or writing songs. I also enjoy traveling and photography. My profile background image capturing a sunrise at a Florida beach with the quote "It's not the destination, its the journey" - A reminder that the journey is just as important as the destination. This mindset fuels my approach to professional challenges. I thrive on change and see every new challenge as an opportunity to learn and grow. Embracing uncertainty and adapting to new situations are core to my professional philosophy and drive my continuous development.If you want to know more about me or interested in Business Analysis mentorship, feel free to connect with me or drop me a message here on LinkedIn.

Susan Chambers's Current Company Details
BGSF

Bgsf

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Senior/ Lead Business Analyst | Product Owner |Project & Program Management | Digital Transformation | Process Improvement | Agile |Certified Scrum Master |Lean Six Sigma | Change Manager |Trainer| Mentor |IIBA Member|
Susan Chambers Work Experience Details
  • Bgsf
    Business Analyst
    Bgsf Dec 2024 - Present
    Plano, Tx, Us
    Business Analyst + Product Owner in IT Department
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  • Pax8
    Business Analyst (Senior/ Lead Level)
    Pax8 Aug 2023 - Nov 2024
    Greenwood Village, Colorado, Us
    • Established and led the Business Analysis unit within the Transformation Management Office (TMO) in Global Operations, leading to significant improvements in process efficiency and strategic impact assessments across the organization. • Successfully bridging the gap between core departments and technical teams to align business analysis efforts with strategic goals for key initiatives.• Implemented Lean Six Sigma methodologies to streamline operations and facilitate departmental scaling, contributing to the achievement of company goals.• Demonstrating expert knowledge in Agile project management and introducing the use of industry standard tools in Global Operations (Jira + confluence)• Directed enterprise application discovery for key business transformation initiatives that pinpointed process enhancements and automation opportunities across technical architecture stack including, HubSpot, Salesforce, Marketo, and other key integrations with enterprise applications and inhouse product.• Led process improvement discovery for a complex Sales Compensation and new system implementation initiative identifying automation opportunities that streamlined a complex project into a prioritized program, aligning business objectives with impactful outcomes for sales teams• Successfully led a complex marketing transformation project, partnering with internal teams, third party vendors and consultants through discovery, vendor evaluation and advising on best practices for business process optimization.• Created Agile and project management training templates and assets for colleagues across the organization and conducted tailored training in Agile and Business Analysis best practices.• Led and mentored project team in implementing best practices for enterprise digital transformation and migration to ServiceNow, overcoming roadblocks to restore stakeholder confidence and drive increased buy-in for new tool and processes.
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  • Silversearch, Inc.
    Senior Business Analyst (Remote Contract Role - Temporary)
    Silversearch, Inc. Dec 2022 - Jul 2023
    Paramus, Nj, Us
    Contract Role:• Collaborated with stakeholders, Agile Scrum teams, and vendors to spearhead business requirements and streamline processes for Salesforce implementations, enhancing system integration and functionality. Coordinated with project managers to ensure adherence to timelines and the successful delivery of project milestones, while providing expert advice on process improvements and change management.• Successfully partnered with business stakeholders and IT project team on logistics/ ERP system implementation. Coordinated testing and promoted training best practices for operations and finance teams, working to tight deadlines. This resulted in streamlined processes for go live and praised by vendor and business stakeholders for quality of testing and process preparedness for go live. • Led workshops and meetings to extract detailed business requirements, documenting functional specifications and facilitating user acceptance testing and training for complex projects.• Successfully bridged the gap with business stakeholders and IT project teams for complex Salesforce implementations for sales and design users, which led to increased efficiency in sales process turnaround times and automation of manual processes as part of wider quote to cash process.• Implemented lean and agile best practices in approach to process design, project execution, and risk management which resulted in quick resolution of project roadblocks and meeting strict deadlines.• Recommended best practices on system rollout and training needs which led to increased confidence and buy-in from stakeholders and received praise from wider sales and IT teams on successful project team delivery processes.
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  • Care.Com
    Senior Business Analyst (Remote)
    Care.Com Jun 2021 - Dec 2022
    Dallas, Texas, Us
    • Partnered with technology vendors and the internal business applications team to implement a third-party reviews application integrated with Salesforce, enhancing support processes through AI-driven automation. Streamlined workflows reduced average handling times, and automated review responses, significantly improving user experience and aligning with key company objectives.• Led a transformative program within Global Consumer Operations, focusing on continuous improvement of business applications and processes. Key achievements included Salesforce enhancements, reporting automation, product upgrades, and implementing a new social media tool that utilized AI and machine learning to optimize support processes and elevate reporting capabilities.• Coached teams and implemented Lean, Agile, and change management best practices, accelerating project delivery, improving efficiency, and fostering greater buy-in and acceptance from business stakeholders and system users.• Championed change for scaling, automation, and efficiency by implementing ongoing continuous improvement initiatives such as voice of the customer data automation, voice of the user program and CSAT improvements using lean and agile best practices. • Coaching and implementation of Lean, Lean Six Sigma,Agile, training, knowledge management and change management best practices which led to faster turnaround and efficiency of projects and improved buy in and acceptance from business stakeholders and systems users.
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  • Khoros
    Business Systems Analyst (Remote)
    Khoros Aug 2019 - Jun 2021
    Austin, Texas, Us
    • Designed and led ongoing program of projects for intranet improvements, with departments such as HR, Operations, Finance, Marketing and Business Systems. This increased intranet usage by 50%, improved access to information, knowledge management and greatly enhance the user experience.• Project team member for Workday implementation to entirely remote workforce. Successful delivery of high quality change management and training deliverables.• Project team member for successful delivery of organization wide IT & Business Systems initiatives such as Google versus Office 365 review, Systems Integration playbook for mergers and acquisitions and Data Governance.• Led on-going project work for company HR and people management systems such as upgrades, implementing workarounds and setting up data feed for HRIS. Leading to greater efficiency in processes and increased employee satisfaction in tools.Partnered with learning & development team to design and implement a new hireonboarding intranet portal, which enhanced the new employee experience andresulted in a 96% approval rating from new employees.• Adapted easily, learned quickly, and able to suggest areas for systems and processimprovements in assigned projects, such as intranet improvement program roadmapbusiness systems team knowledge management and intranet migration project.• Designed and implemented change management and project strategy for organization wide intranet migration project, including best practices to drive adoption and buy-in.
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  • Sistema Technologies, Inc.
    Business Analyst (Contract Role - Temporary)
    Sistema Technologies, Inc. Dec 2018 - Aug 2019
    San Antonio, Tx, Us
    Key Achievements:• Agile Scrum team member for organization-wide SharePoint 2016 upgrade project. Collaborated with developers to design, deliver and support complex site implementations, which increased functionality and led to increased usage, improved knowledge management and collaboration across departments. • Assisted in implementing Lean Agile techniques for process improvement for ITSM project, which led to increased collaboration and quickly identifying project roadmap priorities.• Led investments website redesign project, processes mapping, gap analysis and recommendations for redesign to increase adoption and improve the user interface and user experience.• Coordinated and facilitated process mapping workshops with stakeholders and technical team to design workflow automation of manual HR process. Partnered with developers to test and implement solution.• Analysis of current and new user onboarding processes, identified gaps and weaknesses and creation of process flow documentation as a resource for upcoming ITSM project.
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  • Evernote
    Business Support Specialist
    Evernote Feb 2018 - Sep 2018
    Redwood City, California, Us
    Key Achievements:• Conducted business analysis of customers' needs and provided tailored onboarding and training. This resulted in increased confidence in SaaS product and customer retention. • Collaborated with cross-functional teams such as sales, customer success, technical and development teams to resolve complex business user issues.• Led ad-hoc projects for team and business support process improvement initiatives, including voice of the user.
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  • Qmetric Group Limited (Trading As Policy Expert)
    Business Analyst
    Qmetric Group Limited (Trading As Policy Expert) Jul 2015 - Oct 2017
    Key Achievements:• Initiated and led ongoing projects in systems and process improvements and third party platform integrations, in fast-paced startup insurance technology organization. (Trading as: Policy Expert)• Partnered with product owners, developers, testers, and stakeholders to define features and technical user stories for software development sprints for in-house CRM/insurance broker application.• Successfully bridged relationship gap between call center business systems users and head office, resolving long-standing issues, providing business cases and assisting in road map prioritization to meet business and customer needs.• Project managed and led new cloud-based telephony software implementation for call center on time, within budget and with limited resources. Designed and delivered training sessions incorporating change management best practices.• Improved IT/application support processes, enhancing customer service and reducing negative call center feedback. • Served as Subject Matter Expert (SME) for in-house CRM/insurance broker and other applications.• Acted as a liaison between third party vendors to resolve any issues or complications across business critical integrations such as payment platforms, insurance software and sales aggregator sites. • Voice of the user and providing a business perspective on value during day-to-day development.
  • Rpc- Law Firm
    Management Information Systems Coordinator
    Rpc- Law Firm Jun 2014 - Jun 2015
    London, Gb
    Key Achievements:• Quickly established as Subject Matter Expert (SME) and lead system support for case management and MI systems for lawyers, secretaries and business services. • Worked closely with internal stakeholders and developer in ongoing change requests and system enhancements. Requirements gathering, documentation, testing, release management and training of new system functionality.• Project team member for the successful implementation of the new cloud-based SaaS application, delivering expert support to lawyers and business users, during the pilot and post-go-live stages of the project. • Significantly improved the quality of systems testing and release management processes, through developing detailed quality test scripts, resulting in increased confidence in the systems and improved system stability.
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  • Unison
    Systems Coordinator
    Unison Jun 2008 - Jun 2014
    Key Achievements:• Quickly establishing as a Team Lead Systems Coordinator and Subject Matter Expert (SME) and maintaining strong working relations with a large user base.• Ongoing business analysis and project management of systems related projects; including new intranet sites, regular system enhancements, upgrades, process reviews, SharePoint implementation, management reporting and new system implementations.• Enhanced training courses, training guides and reference portals, resulting in increased consistency in training delivery and user satisfaction.• Changing user perception of the system, through partnering with developers on several system improvement projects and upgrades, resolving long-standing issues and improving user experience.• Driving improvements across systems support and user working practices which resulted in increased accuracy of data input.
  • Xerox
    Xpert Systems Administrator
    Xerox 2006 - 2008
    Norwalk, Connecticut, Us
    • Lead subject Matter Expert (SME) for systems support and trainer for a bespoke deal construction and approval system for sales and finance users.• Drove continual systems improvement projects, which led to increased efficiency in the deal construction and approval process.• Project team member for successful implementation of a new leasing system, coordinating UAT, design and delivery of user training courses and post go-live support.• Received recognition awards for systems, training and process improvement work.
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  • Xerox
    Systems & Process Trainer
    Xerox 2005 - 2006
    Norwalk, Connecticut, Us
    Design and delivery of systems training courses and reference materials for users.Achievements- Successfully developed and delivered a new systems and process course for bespoke leasing system- Improved the documentation and design of systems and process courses - Attended and completed trainer development courses including: Train the Trainer, Presentation Skills, Coaching and Mentoring, Leading team meetings- Increased knowledge of in-house applications
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  • Xerox
    Account Specialist And Other Roles
    Xerox 2003 - 2005
    Norwalk, Connecticut, Us
    Working in Xerox Finance as Account Specialist, Credit Control and Billing
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  • Bss
    Learner Support Advisor
    Bss 2001 - 2003
    London, London, Gb
    Providing high standard advice and technical support to users, tutors and learning centre staff for the LearnDirect online course software via telephone and emailLogging calls, investigating bugs, UAT and training of new team members
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Susan Chambers Skills

Business Analysis Project Management Change Management Process Improvement Systems Support System Administration Training Management Process Management Social Media Marketing Team Management Business Process Improvement Agile Methodologies Process Support Oracle Process Engineering Training Programme Design Training Needs Analysis Public Relations User Acceptance Testing Databases Business Process Mapping Sharepoint Sql Requirements Gathering Visualfiles Sql Querying Lean Six Sigma Data Analysis Customer Service Stakeholder Management And Communication User Support And Training Project Scope Project Tools Negotiations It Systems Implementation Agile Continuous Improvement Systems Testing Uat Coordination Uat Zendesk Training And Development Training Course Development Samanage Active Directory Business Operations Business And Operational Analysis Time Management Photography

Susan Chambers Education Details

  • De Montfort University
    De Montfort University
    Arts Management
  • University Of Northampton (Formerly Nene University College)
    University Of Northampton (Formerly Nene University College)
    Design Print Management

Frequently Asked Questions about Susan Chambers

What company does Susan Chambers work for?

Susan Chambers works for Bgsf

What is Susan Chambers's role at the current company?

Susan Chambers's current role is Senior/ Lead Business Analyst | Product Owner |Project & Program Management | Digital Transformation | Process Improvement | Agile |Certified Scrum Master |Lean Six Sigma | Change Manager |Trainer| Mentor |IIBA Member|.

What is Susan Chambers's email address?

Susan Chambers's email address is su****@****are.com

What schools did Susan Chambers attend?

Susan Chambers attended De Montfort University, University Of Northampton (Formerly Nene University College).

What are some of Susan Chambers's interests?

Susan Chambers has interest in Festivals, Art, Photography, Music, Playing Guitar, Singing, Gigs.

What skills is Susan Chambers known for?

Susan Chambers has skills like Business Analysis, Project Management, Change Management, Process Improvement, Systems Support, System Administration, Training, Management, Process Management, Social Media Marketing, Team Management, Business Process Improvement.

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