Susan Chang Email & Phone Number

- Promote team and organizational growth by facilitating dynamic team-building and strategic planning sessions that enhance performance and engagement.- Partner with HR leaders to strategically address talent opportunities in high-demand sectors such as healthcare and technology, optimizing workforce capabilities.- Serve as a guest lecturer at Johns Hopkins University, CSUF, CSULB, and Chapman University, sharing expertise in leadership development and career counseling.- Design and conduct comprehensive career readiness workshops, providing tailored career coaching to high school and college students, alumni, and individuals transitioning careers, equipping them with the tools for success.

Utilize career transition expertise and job market insights to provide impactful career coaching to professionals across various industries and organizational levels.

Adjunct Faculty for LEAD 333: Leading Your Life, Managing Your Career course.

Orange County, California Area

Led the career education team in providing individual career coaching and targeted workshops to over 8,000 students as well as lifetime career services to alumni.

Irvine, Ca

Provided individual career coaching and resources to over 300 professionals in various stages of their careers to focus on their next position and develop the skills to achieve their career and professional goals.

Irvine, Ca

-Instrumental in building the HR function from the ground up including implementing a new HRIS system (UltiPro) to operationalize and streamline payroll, benefits and compensation, and performance management.-Developed a salary structure and bonus and incentive plans to drive desired clinical and financial outcomes. -Formulated exempt and non-exempt performance assessment plans and training programs. Led the effort to re-design employee benefit plans for recruiting and retaining top clinical talent. -Designed a total rewards and recognition program to drive employee engagement. Administered employee surveys and proactively investigated and addressed employee concerns. -Rolled out a comprehensive employee handbook and HR policies to provide guidelines and mitigate risk. Implemented an HRIS system to provide an integrated HR and payroll interface.

Orange County, California Area

-Partnered with Organization Development team, corporate resources, business leaders and agency directors across 14 locations in CA, OR, and CO to ensure development, implementation and monitoring of innovative HR solutions and approaches with a focus on driving success and meeting business goals and objectives. -Fostered a company culture that supported innovation and employee engagement. Focused on growing diverse leadership, talent and technical capability in the business. Implemented effective strategies to enable the organization to thrive through periods of change. -Coached on performance and employee relations related issues while assuring compliance with company policies and applicable state and federal laws.

-Managed HR function for approximately 100 corporate restaurants throughout CA. -Led a team of four HR consultants who were accountable for executing people initiatives and plans and minimizing adverse brand impact by collaborating with and coaching leaders in Operations on appropriate management of performance and employee relations issues.

-Accountable for day to day Human Resources operations and the execution of people strategies for approximately 25 Southern California company owned restaurants. -Built and sustained partnerships at all levels of the McDonald's organization.

Certificate, Hr Management

Activities and Societies: SHRM, PIHRA, NHRA, HRCI

Ma, Counseling

Activities and Societies: Specialization in assessments and internships counseling children, adults, families, and groups.

Ba, Psychology

Activities and Societies: Emphasis in Business Administration, Student Research Award, Developmental Disabilities Immersion Program, UCLA.