Enthusiastic professional with progressive experience building relationships that achieve strategic objectives of the organization. A natural community connector with strong interpersonal skills and a focus on collaboration has resulted in fostering strategic partnerships that enhanced corporate brand and image. Extensive volunteer experience in community engagement, developing stakeholder connections and keynote speaking.
Freelance
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Freelance WriterFreelance Sep 2009 - PresentHamilton, Ontario, CanadaA meticulous multi-tasker with a natural attention for detail, contributing to community based periodicals, corporate communications, digital content, newspapers and magazines. Exceptional research skills and ability to tailor tone, content, style and voice to the intended audience with clarity. Experience using Clearscope AI-powered platform to ensure SEO content optimization. Contributor to Canada's Local Gardener, Boomer Magazine, Daytripping in Southern Ontario, The Lung Association-Ontario and medical industry blogs.Open to opportunities writing content for a wide variety of publications and channels.
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Community Engagement ManagerHamilton, Ontario Apr 2019 - PresentA professional community connector, creating engaging experiences that promote corporate social responsibility and community initiatives. Strong experience in helping businesses and non-profits achieve brand recognition while supporting healthy communities. Proven success in helping companies balance profit and purpose. A natural connector, working with stakeholders to participate and grow presence in the community.
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Manager, Community Engagement - Southern OntarioThe Lung Association- Ontario Jun 2017 - Apr 2019Hamilton, OnWith a focus on engaging and creating long-term partnerships within the community, strategic activities measurably increased levels of program engagement, awareness of resources and professional programs, as well as revenue generation within an assigned geographical area. Developed and delivered a regional business plan to successfully achieve targets for program objectives, including stewarding relationships across the Southern Ontario region. -
Volunteer & Community Engagement CoordinatorThe Lung Association- Ontario Aug 2016 - Jun 2017Hamilton, OnResponsible for recruitment and engagement of new volunteers to help grow brand and increase capacity to serve the community. Meticulous planning and outreach activities leveraged volunteers and third party organizations to plan, coordinate and execute fundraising events. Developed fundraising and promotional initiatives to strengthen community and business relationships, including workplace and employee engagement. -
Senior Banking AdvisorRbc Royal Bank Sep 2012 - Aug 2016Hamilton, OnAccountable for establishing and growing long term relationships with a portfolio of clients with evolving personal banking needs. Proven experience in retaining, growing and attracting clients through an ongoing discovery approach and applying financial counseling principles. Strong contributor in meeting sales plan. Proactive in corporate community engagement and business development activities. Developed extensive competency in a wide variety of roles within the organization, with a focus on innovation, sales and service. High level of proficiency in all aspects of personal banking including credit, investments and financial advice. -
Account ManagerRbc Oct 2008 - Sep 2012Hamilton, OnProvided exceptional service, advice and solutions to a wide variety of personal banking clients. Proven sophisticated sales acumen and natural problem-solving skills in responding to complex financial needs. Engaged in needs-based conversations and demonstrated success in a proactive, target-driven sales environment. Multiple quarter award nominee for sales and client experience within the Greater Hamilton Market. -
Assistant Manager Personal BankingRbc Sep 1990 - Oct 2008Hamilton, OnCultivated a skills set in advice, sales and relationship building. Proven sales referral results and collaboration success among a mobile financial services team. Recipient of multiple top performer quarterly sales awards and Senior Vice-President & General Manager's sales awards. -
Administrative AssistantRbc Feb 1987 - Sep 1990Hamilton, OnSupported the office of the Branch Manager and the Private Wealth Management team. Key duties included the preparation and reconciliation of reports, answering phones, and scheduling appointments and travel arrangements. Proven experience in maintaining and improving a complex filing system. -
Customer Service RepresentativeRbc Aug 1985 - Feb 1987Hamilton, OnProvided exceptional front line client experience. Responsibilities included completing transactions, solving problems and spotting sales opportunities. Proven efficiency in balancing large volumes of financial transactions including cash and negotiable items.
Susan Chapman Education Details
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Communications And Languages -
Canadian Securities InstitutePersonal Services Advice -
Institute Of Canadian BankersOntario Securities Commission - Licensed Mutual Funds Dealer -
Sherwood Secondary SchoolSecondary Studies
Frequently Asked Questions about Susan Chapman
What company does Susan Chapman work for?
Susan Chapman works for Freelance
What is Susan Chapman's role at the current company?
Susan Chapman's current role is Experienced professional in financial services, non-profits, and freelance writing. Natural community connector with a focus on developing stakeholder connections to build vibrant communities..
What schools did Susan Chapman attend?
Susan Chapman attended Mohawk College, Canadian Securities Institute, Institute Of Canadian Bankers, Sherwood Secondary School.
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