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Multi-faceted and seasoned Product Manager with extensive experience in the healthcare industry working for Fortune 500 companies and the American Medical Association. Expertise in identifying business development opportunities, pioneering innovative thinking, communicating complex ideas, and strategizing initiatives aligned with client expectations. Track record of being solution-driven which has resulted in achieving 60% boosts in client rosters, optimizing strategies that increase revenue by 525%, and garnered $1B year-over-year in financial improvements.
Isometric Fitness Llc
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Senior Product ManagerIsometric Fitness Llc Dec 2022 - PresentResponsible for implementing strategic planning and business development initiatives to enhance transformation goals within a niche market and achieving a 60% boost in Client roster.• Perform financial analyses to identify areas for optimizing pricing strategies which have increased revenue 525%.• Apply data-driven business analysis techniques to implement a complete transformation of business processes resulting in a significant increase in operational efficiency.• Develops branding strategies aimed at increasing brand visibility and recognition.• Incorporate change management strategies to transition business to new software platforms with zero loss of productivity and modernized user experience.
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Senior Product And Strategy Manager, Diagnostic ProductsEvicore By Evernorth Feb 2022 - Dec 2023Owned end-to-end product development roadmap, ongoing performance, relationship, and product management for Gastroenterology solution during rapid membership growth of over 3,600%.• Led collaborative and strategic vetting of opportunities to construct and deliver compelling business cases, proposals, and critical program messaging to stakeholders across the organization including Executive Management.• Drove product growth by delivering competitive, market-ready solutions, and extensive product enhancements including automation, Site of Care functionality, and combined authorizations, reducing case volume by over 20%.• Collaborated with Analytics team to craft unique product Tableau dashboards, detailing KPIs to monitor progress, performance and results, and effectively solve difficult problems resulting in setting the standard companywide. -
Senior Product Development And Strategy ManagerBlue Cross And Blue Shield Of Illinois, Montana, New Mexico, Oklahoma & Texas Aug 2020 - Feb 2022Chicago, Illinois, United StatesResponsible for defining, designing, socializing, and implementing strategic imperatives derived from product expertise, competitive analysis, and analytics to meet diverse Market Segments targets, ensuring that the needs of our unique local markets and members are met, and driving executive leadership decisions that contributed to a $1B year-over-year financial improvement.• Creatively met marketplace needs, increasing membership by 25% within a 4-year period.• Championed a multi-department approach to evolving telehealth landscape resulting in maintaining the highest level of coverage for members and a savings of $3.57M.• Devised cross-departmental, innovative custom product engineered to break into a new competitive market.• Collaborated with Analytics team to design product specific Tableau dashboards, detailing KPIs and identifying key trends that drove strategic approach. -
Product Development And Strategy ManagerBlue Cross And Blue Shield Of Illinois, Montana, New Mexico, Oklahoma & Texas Sep 2017 - Jul 2020Chicago, Illinois, United StatesDrove the Plan Resource project for archival of standard plans, reducing regulatory risk, enhancing audit readiness and facilitating Executive strategic decision making.• Translated strategy into action through cross-departmental partnerships and gap analysis, reducing plan inventory and decreasing team workload by 28%. • Served as strategic advisor and leveraged system insights to support process efficiency and conversion to database system through creation of epics and user stories. • Mitigated business exposure and enabled issue resolution, achieving a 50% improvement in overall team errors. • Enhanced benefits on products to support market competitiveness, regulatory compliance, Value Based Care initiatives, and overall affordability of care.
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Senior Product Analyst Portfolio ManagerBlue Cross And Blue Shield Of Illinois, Montana, New Mexico, Oklahoma & Texas Dec 2016 - Sep 2017Chicago, Illinois, United StatesDeveloped concepts and future strategy for ACA and middle-sized business marketplace, to maintain market leader position and grow market share of 34k accounts and 728k members.• Realigned portfolio offerings around a simplified offering model to drive membership and reduce margin.• Engineered multi-departmental internal data audit, leveraging Excel, to ensure accuracy, compliance, and minimize operational risk.
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Associate Product Analyst Portfolio ManagerBlue Cross And Blue Shield Of Illinois, Montana, New Mexico, Oklahoma & Texas Apr 2015 - Nov 2016Chicago, Illinois, United StatesEngineered and optimized ACA and standard plan designs into 2 Product Portfolios, utilized company-wide, for dissemination of product benefit details, supporting implementation and on-going management.• Collected, verified, and submitted Essential Health Benefits to CMS, ensuring regulatory compliance and timely filing in Healthcare Exchanges, across five states.• Led process improvement and optimization initiatives, impacting workflow creation, reporting documentation, and project management tools, vastly increasing team accuracy and efficiency.
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Traffic And Production Coordinator, Enterprise Marketing & CommunicationAmerican Medical Association Sep 2013 - Oct 2014Chicago, Illinois, United States -
Production CoordinatorAmerican Medical Association Aug 2010 - Aug 2013Chicago, Illinois, United States
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Supervisor, Production ServicesAmerican Medical Association Oct 2006 - Aug 2010Publishing Operations
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Print Production Assistant, Publishing OperationsAmerican Medical Association Dec 1999 - Sep 2006Chicago, Illinois, United States
Susan Chiara Skills
Susan Chiara Education Details
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Corporate Communications -
Northwestern University School Of Continuing StudiesFoundations Of Project Management (Capm)
Frequently Asked Questions about Susan Chiara
What company does Susan Chiara work for?
Susan Chiara works for Isometric Fitness Llc
What is Susan Chiara's role at the current company?
Susan Chiara's current role is Senior Product & Strategy Manager | Portfolio Management | Business Development | Metrics & Brand Performance Analytics | Storytelling | Relationship building.
What is Susan Chiara's email address?
Susan Chiara's email address is su****@****csc.com
What is Susan Chiara's direct phone number?
Susan Chiara's direct phone number is +131240*****
What schools did Susan Chiara attend?
Susan Chiara attended Northern Illinois University, Northwestern University School Of Continuing Studies.
What are some of Susan Chiara's interests?
Susan Chiara has interest in Social Services, Arts And Culture.
What skills is Susan Chiara known for?
Susan Chiara has skills like Advertising, Social Media, Publishing, Customer Service, Indesign, Human Resources, Analysis, Cross Functional Team Leadership, Layout, Creative Direction, Management, Digital Marketing.
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susan bryan Chiara
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