Susan Chiara Email & Phone Number

Responsible for implementing strategic planning and business development initiatives to enhance transformation goals within a niche market and achieving a 60% boost in Client roster.• Perform financial analyses to identify areas for optimizing pricing strategies which have increased revenue 525%.• Apply data-driven business analysis techniques to implement a complete transformation of business processes resulting in a significant increase in operational efficiency.• Develops branding strategies aimed at increasing brand visibility and recognition.• Incorporate change management strategies to transition business to new software platforms with zero loss of productivity and modernized user experience.

Owned end-to-end product development roadmap, ongoing performance, relationship, and product management for Gastroenterology solution during rapid membership growth of over 3,600%.• Led collaborative and strategic vetting of opportunities to construct and deliver compelling business cases, proposals, and critical program messaging to stakeholders across the organization including Executive Management.• Drove product growth by delivering competitive, market-ready solutions, and extensive product enhancements including automation, Site of Care functionality, and combined authorizations, reducing case volume by over 20%.• Collaborated with Analytics team to craft unique product Tableau dashboards, detailing KPIs to monitor progress, performance and results, and effectively solve difficult problems resulting in setting the standard companywide.

Chicago, Illinois, United States

Responsible for defining, designing, socializing, and implementing strategic imperatives derived from product expertise, competitive analysis, and analytics to meet diverse Market Segments targets, ensuring that the needs of our unique local markets and members are met, and driving executive leadership decisions that contributed to a $1B year-over-year financial improvement.• Creatively met marketplace needs, increasing membership by 25% within a 4-year period.• Championed a multi-department approach to evolving telehealth landscape resulting in maintaining the highest level of coverage for members and a savings of $3.57M.• Devised cross-departmental, innovative custom product engineered to break into a new competitive market.• Collaborated with Analytics team to design product specific Tableau dashboards, detailing KPIs and identifying key trends that drove strategic approach.

Chicago, Illinois, United States

Drove the Plan Resource project for archival of standard plans, reducing regulatory risk, enhancing audit readiness and facilitating Executive strategic decision making.• Translated strategy into action through cross-departmental partnerships and gap analysis, reducing plan inventory and decreasing team workload by 28%. • Served as strategic advisor and leveraged system insights to support process efficiency and conversion to database system through creation of epics and user stories. • Mitigated business exposure and enabled issue resolution, achieving a 50% improvement in overall team errors. • Enhanced benefits on products to support market competitiveness, regulatory compliance, Value Based Care initiatives, and overall affordability of care.

Chicago, Illinois, United States

Developed concepts and future strategy for ACA and middle-sized business marketplace, to maintain market leader position and grow market share of 34k accounts and 728k members.• Realigned portfolio offerings around a simplified offering model to drive membership and reduce margin.• Engineered multi-departmental internal data audit, leveraging Excel, to ensure accuracy, compliance, and minimize operational risk.

Chicago, Illinois, United States

Engineered and optimized ACA and standard plan designs into 2 Product Portfolios, utilized company-wide, for dissemination of product benefit details, supporting implementation and on-going management.• Collected, verified, and submitted Essential Health Benefits to CMS, ensuring regulatory compliance and timely filing in Healthcare Exchanges, across five states.• Led process improvement and optimization initiatives, impacting workflow creation, reporting documentation, and project management tools, vastly increasing team accuracy and efficiency.

Chicago, Illinois, United States

Chicago, Illinois, United States

Publishing Operations

Chicago, Illinois, United States

Bachelor Of Science (B.S.), Corporate Communications

Activities and Societies: Vice Chair of Campus Activities Board, Fine Arts Committee | Department of Communications Student Advisory.

Foundations Of Project Management (Capm)