Susan Chiaramonte Email & Phone Number

Chicago, Il

Mentors and guides higher education institutions in connecting current institutional culture and procedures to meet initial and ongoing accreditation and compliance standards offering the best possible opportunity for success. Provides efficient and effective individualized support and tools to clients throughout the entire initial and ongoing accreditation and compliance process. Provides integrative accreditation and compliance solutions to higher education institutions.Conducts course and program reviews and recommendations. Facilitates outcomes assessment review and recommendations. Reviews overall institutional processes including reviews, creation, and recommendations of critical documents. Offers proofreading and editing of self-evaluation/portfolio reports and accompanying exhibits. Conducts culture visits, onsite faculty/staff preparation and training, and site visit preparation including mock site visits.

Tempe, Arizona

Led and managed accreditation by the Distance Education and Training Council (DETC).Oversaw compliance functions with all federal, state, licensing and accrediting regulations.Prepared academic affairs quality enhancement plan, including process development, compliance certification, and comprehensive documentation, assessment, analysis, and reporting. Promoted organization policies and procedures in compliance with local, state, and federal rules and regulations including DANTES, Department of Veterans’ Affairs (VA), Arizona State Board for Charter Schools, Arizona State Board for Private Postsecondary Education, and DETC.Advised university personnel regarding the development and implementation of regulatory strategy, potential areas of concern, and new regulatory developments. Developed short and long range plans, conceptual designs, and documentation related to assessment and accreditation. Reviewed analyses of operations and forecasted data to determine university progress towards stated goals and objectives. Conferred with university leadership to review achievements and discuss required changes in goals or objectives. Participated and presented in various committees, professional trainings, and professional conferences. Managed daily operations, student services, and admissions. Provided leadership in establishing, interpreting, and implementing academic policies.Directed the development of operational policies, structures, and systems for instructional services.Provided leadership in the delivery and enhancement of curriculum.Ensured uniform implementation of faculty development and evaluation program. Reviewed and monitored university outcomes assessment processes and plans. Provided leadership in developing and implementing strategic planning for the university. Facilitated and directed student recruitment, public relations, and marketing of the university.

Provided instruction for the Doctor of Education legal research course. Created and critiqued writing assignments emphasizing case law analysis, statutory interpretation, and basic legal writing skills. Facilitated discussions with undergraduate and graduate students in Imaginative Literature, Philosophy and Religion, and Social Science using the Great Books of the Western World.

Served as the principal source of information concerning administrative, academic, and procedural matters to students, prospective students, faculty, and staff.Processed applications for admissions. Ensured compliance with administrative policies and procedures. Established and maintained student files, ensuring all personal, financial, and academic records are kept current and accurate. Monitored student records and progress to ensure compliance with academic regulations and program graduation requirements. Updated, edited, and created program curriculum. Monitored student financial records and activity. Performed clerical functions incidental to office activities. Planned, implemented, and managed university events including 2003 and 2004 Sonoran Desert Winter Institute at the Biosphere 2 Center, 2005 Sonoran Desert Winter Institute at the Desert Botanical Gardens, and 2008 DETC High School Seminar in Tempe, Arizona.

Oversaw and managed compliance functions with all federal, state, licensing and accrediting regulations, including Defense Activity for Non-Traditional Education Support (DANTES), Department of Veterans’ Affairs (VA), AdvancED, American Academy for Liberal Education (AALE), Arizona State Board for Charter Schools, Arizona State Board for Private Postsecondary Education, and Distance Education and Training Council (DETC).Facilitated institutional and program specific licensing and accreditation.Maintained logs and records. Compiles statistical data and information. Summarizes data in reports. Managed daily university operations admissions, and student services. Provided collaborative leadership and guidance to faculty and instructional staff in developing and delivering degree programs and carrying out instructional procedures. Directed the development of operational policies, structures, and systems for instructional services in order to provide optimal learning experiences.Provided leadership to the instructional team in the delivery and enhancement of curriculum.Worked with senior administrative staff, directs the development of catalogs, degree programs, brochures, and other marketing materials.Ensured uniform implementation of faculty development and evaluation program. Facilitated student recruitment, public relations, and marketing of the university and its educational programs. Participated with the President’s Council. Represented instructional matters and awareness in the community, state, regional, and national organizations and agencies. Performed all other instructional service functions, and other related duties assigned by the President.

Assisted the Lead Instructors in updating and maintaining curriculum. Assisted with program development and evaluation. Monitored staff development and in-service training for faculty. Performed other duties and responsibilities as assigned.

Interpreted transcripts of incoming students and ensured conformance with the grading, curriculum, and course credit systems.Maintained student files, provided documentation and reliable information relative to student records. Performed enrollment and withdrawal activities on the automated student information system in compliance with state reporting requirements. Processed information requests from students, other districts, colleges and universities, and employment agencies. Responded to inquiries from faculty, staff, other educational institutions, the public, parents, and students.

Provided on-going problem resolution and product support for assigned clients.Responsible for accurate payroll processing for client base and ensured that client utilized appropriate processing procedures and adhered to compliance regulations. Maintained performance metrics. Maintained client processing schedules to ensure accuracy and timely payroll processing. Maintained working knowledge of state and federal wage and tax laws and regulations.

Assisted clients in selecting information technology solutions that best met their unique personal and business requirements. Developed and maintained existing client relationships.Maintained a strong working knowledge of the sales process and programs utilized by suppliers. Pursued new prospective clients through outbound calling.

Acted as first escalation point of contact for client management. Served as primary contact for clients regarding product returns. Handled and resolved customer complaints and product issues. Identified and escalated priority issues. Provided customers with product and service information.

Executive Juris Doctor, Law

Ma, Jurisprudence

Activities and Societies: Delta Epsilon Tau International Honor Society

Ba, Humanities

Aa, General Studies