Susan Jorgensen Email & Phone Number

Calgary, Alberta, Canada

✔ Daily create & issue service renewal quotes in NetSuite for 500+ contracts valued at $7M+ per annum to support four Sales Managers and territories✔ Methodically interpret data to perform Device ID reconciliations between former Sales Order(s), return authorizations & existing active devices in end-user account✔ Prepare & submit demo device Sales Orders, compile various information for data cleanup, code Purchase Orders, follow-up on internal & external requests for information. Liaison between Sales Manager, distributor & end-user.✔ Review & initiate process improvements & standardization. Train new personnel on best practice procedural gaps. Successful in having numerous templates & process improvements adopted as standard & best practice.

Calgary, Canada Area

Contract ended early due to COVID-19. Very disappointing. Here is an overview of my accomplishments:✔ Daily input 30+ non-stock material & service purchase requisitions & AFE's valued at up to $2M.✔ Prepare & submit Material Master Catalogue set up or update requests & follow through to completion.✔ Methodically troubleshoot unpaid invoices, action increases in Purchase Order requests or Goods Receipt entry, follow up on Delivery Dates & PO creation queries. ✔ Participate in Quarterly & Annual Purchase to Pay segregation of duty attests for audit.✔ Meticulously review & initiate process improvements & standardization. Work collaboratively with other Business Units to ensure accuracy in process. Mentor field personnel on best practice procedural gaps.✔ Initiated & manage monthly "Close the Gap" project with Supply Chain to ensure end users are aware of work clothing available for pickup at Site Store.

Calgary, Canada Area

A SAP-related contract opportunity at Imperial awaited me at the end of this short-term stint at CEDA. I learned & quickly accomplished much in a short time due to my adaptability & ability to quickly put into action new tasks and information.✔ Methodically gathered & input 1800+ weekly hours & allowances for 500+ union employees in 4 service lines and 2 provinces✔ Accurately entered 9K+ bi-weekly regular & compressed work weeks hours for 350+ employees in 1 service line in a collaborative effort to record hours in Dayforce payroll system✔ Performed QA for correct entry, mathematical accuracy & proper coding; prepared & compiled summary reports

Calgary, Canada Area

Was excited about working on this migration project that offered direct experience working with Supply Chain contracts. Unfortunately, this project was put on hold after one month but, I still was able to accomplish the following:✔ Methodically transferred Supply Chain master agreements, contracts & amendments from SharePoint content management system to M-Files contract management system✔ Successfully performed QA on all documents uploaded, maintained an Issue Tracker spreadsheet of interpretive data clarifications & discrepancies, contributed to & participated in daily scrum meetings✔ Exceeded performance target by 1 week in collaborative effort to upload 4K+ documents & retrieve, review & update status of additional 3K+ data entries

Kearl Lake

I performed two 10-day rotations (equivalent to 6 weeks in a conventional work environment) in this FI/FO position at Kearl Lake. I supported the consulting group hired by Imperial to analyze, recommend & execute process efficiencies to the site. I loved the project and the people and, unfortunately, it ended too soon.✔ Meticulously collected, analyzed, performed QA & entered data into database for maintenance process improvement project✔ Collaborated with project stakeholders to determine priorities, improve & execute process & establish data standards✔ Developed & created an Admin Data Collection & Entry User Manual✔ Performed ad hoc trending projects using MS Excel charts & dashboards

Calgary, Canada Area

✔ Exceeded performance target by 2 weeks in collaborative effort to enter 12K+ timesheet reconciliation journal entries into Digital Time Capture (DTC) project software.

Calgary, Canada Area

I was offered this contract position to perform data entry, analysis and standardization of vendor supplier and rate sheet data for the Supply Chain team. This is a key contributory role to Inter Pipeline's SAP Implementation Project of which I achieved the following:✔ Accurately collected, entered & tracked 20K+ rate entries for 600+ Supply Chain vendors.✔ Collaborated with stakeholders to determine priorities, execute SAP data entry standards, create data legends & modify upload templates.✔ Designed highly productive, quality control-driven data entry process, exceeded timeline deliverable by 10+ days.

Calgary, Alberta, Canada

Mostly recently, successfully completed self-directed learning courses in Microsoft Power BI, Microsoft Excel PowerQuery, PowerPivot & Dashboards. I continue to participate in varied contract and part-time revenue-earning roles after choosing to take a break from full-time work and pursue other both personal and professional endeavors.

Calgary, Alberta, Canada

In early 2009, my then employ on the Suncor Voyageur project was put on hold and all contractors were laid off. My Project Controls Manager recommended me to Charles Taylor and I was thrilled to be offered a position.I worked full-time with a small ‘expert’ team on 3 major energy projects the first 3 years of my employ at CTA. I then began supporting the other 18+ Loss Adjusters in all divisions and contributed to the on-going management and timely payment of the claims. My primary responsibility was to lead the collection, conditioning, interpretation and data integrity of insurance claim expense projects. I particularly enjoyed performing varied analysis on the data to identify trends and/or anomalies, comparing the data to claim activity records/schedules, drawing conclusions, documenting the analysis and providing recommendations.In my time at CTA, I achieved the following:✔ Met or exceeded production performance target most years.✔ Developed and updated a process to track and combine 1000-500K+ SAP financial data entries for 150+ short and long-term $50K-$200M claims.✔ Established MS Access data input standards and requirements, performed functional testing, manipulated source data, developed and implemented quality assurance techniques and provided reporting requirements for 100+ claim locations and 500K+ field entries for $100M high profile flood claim.✔ Created provincially accredited Insurance Council MS Excel training course, prepared and presented course to 25+ Loss Adjusters and support staff.✔ Developed a process solution for the conditioning of 80+ outstanding invoices and 2500+ invoice data entries for input into Allegient timekeeping software, minimized rework by 50% and increased cash flow by 100%.Charles Taylor Adjusting is a leading international loss adjusting business focusing on commercial losses and claims in the aviation, energy, marine, property, casualty and special risks markets in 69 offices spread across 28 countries.

Calgary, Alberta, Canada

This was one of my favorite work experiences because the project team consisted of many cultures and 5 generations. I was acknowledged for and received an award for speed of adaptation and contribution within 2 weeks of joining the project and was being groomed for a permanent Cost Analyst position with the Firebag Project.In this contract position, I was primarily responsible for the sign-off, entry and tracking of all Purchase Requisitions for the Offsite area of the $12.9B oils sands project (Voyageur). In this role, I was able to contribute to the integrity of the on-going Project Control data and liaison with Supply Chain to ensure labour, materials and equipment were purchased.My achievements in this role include the following:✔ Performed the input and maintenance of 100+ purchase requisitions, via SAP, including Receipt Invoice Verification and Document Management deliverables.✔ Prepared and input documentation for LiveLink document management software.✔ Developed a SAP Requisitioner training manual and trained end-users on the protocol and process.Suncor is a Canadian integrated energy company based in Calgary and specializes in production of synthetic crude in the oil sands.

Calgary, Alberta, Canada

I was contracted for this position to achieve what a former contractor could not achieve three months prior. The problem was that the permanent employee in this position suddenly left on extended sick leave and the monthly departmental forecasting report submitted to accounting for upper management reporting could not be produced because the master MS Excel file was corrupt. In addition, this departmental report was a point of contention because it did not provide the information to accounting in a format that could easily be manipulated.My approach was not to attempt to resurrect the corrupt file but, to learn the process, consult with accounting, build a new file and develop a sustainable process. As such, I was responsible for the monitoring and maintenance of the $122M budget for the Major Equipment & Overhaul department, gathering monthly incurred expenses through CODA, AVANTIS and COGNUS reports and applying these allocations against budget in order to ensure conformance to budgetary limits and monthly reporting requirements.Achievements in this role include the following:✔ Developed and consistently produced on-time monthly department forecasting report for submission to accounting for upper management reporting.✔ Developed budget management process and wrote procedure manual by effective liaison with accounting and operations departments to identify needs and by implementing changes to information collection methods to increase timeliness of reporting.✔ Trained the process and procedure to end-users.TransCanada Pipelines is a major North American energy company based in Calgary that develops and operates energy infrastructure in North America. Its pipeline network connects with virtually all major gas supply basins in North America and is one of the continent’s largest providers of gas storage and related services.

Calgary, Alberta, Canada

This was my first experience with a procurement house and I learned so much about the project cycle and process in this role. This position ended too soon but, my achievements during my time include the following:✔ Supported 75+ engineers who were executing Optimization Phase deliverables in multi-billion dollar Oil Sands project (Kearl).✔ Performed document management responsibilities including tracking and distributing required records including change and overtime requests.AMEC, now Amec Foster Wheeler plc, is an engineering and project management company. It is focused on the oil and gas, minerals and metals, clean energy, environment and infrastructure markets and has offices in over 55 countries worldwide

Calgary, Alberta, Canada

Another more responsible contract position which allowed me to experience NE British Columbia, NW to Central to SE Alberta and SW Saskatchewan.My role was to review the existing Emergency Response Plans (ERPs) and to perform on-site field meetings and visits to identify and document additional site risks not currently included in the ERPs. Also, to develop client relations and recommend potential ERP companies specializing in Emergency Response Management and, finally, to present all findings to the key decision makers.I thoroughly enjoyed this position and was disappointed when the project ended.ARC Resources is a Canadian oil and gas producer committed to strong operational, financial and social performance.

Calgary, Alberta, Canada

My exposure to Emergency Response Plans at my former employ at H2S was the impetus to actually writing the plans in this position. It was a smaller company in Inglewood and I developed successful client relations with my two major Oil & Gas clients.I was successful in managing the execution and timely distribution of 250+ Drilling & Completion Emergency Response Plans and 25+ Facility Emergency Response Plans consistent with BC, Alberta and Saskatchewan regulatory compliance during my time at Herriman.Herriman Consultants Ltd was a Calgary-based company specializing in Emergency Response Management for the Oil and Gas Industry. The company was bought out and no longer exists.

Calgary, Alberta, Canada

My responsibility in this role was to edit and format Facility Emergency Response Plans and to perform basic administrative and office tasks.Again, it was interesting to learn another side to Oil & Gas and I enjoyed my position here.H2Safety Services Inc. is a Calgary-based company specializing in Emergency Response Management for the Oil and Gas Industry. The overall goal of an Emergency Response Plan is to protect public safety, worker safety, and minimize impacts to the environment through effective plan implementation.

Calgary, Alberta, Canada

My sole responsibility in this contract role was to update and reformat City of Calgary Recreational Centre Procedure Manuals. The MS Word functions utilized included style formatting, headers and footers, section page numbers and their relation to previous links and, table of contents generation.The City of Calgary is a trusted, dependable and valued provider of public service that takes pride in providing quality service to the citizens of Calgary.

Calgary, Alberta, Canada

In this role, I was able to experience Midstream Oil & Gas and it is for this reason and because I was exposed to the A to Z’s of office administration that I enjoyed this contract opportunity. My role was to support Executive, HR & Administration, Oil & Gas Pipeline Operations and NGL Marketing departments by providing relief Reception, Mailroom Clerk, Executive & Administrative Assistant support during long and short-term absences.Achievements in this role include the following: ✔ Designed and produced print and web-ready formats for Operations and Health, Safety & Environment Procedure Manuals resulting in a standardized, user-friendly product.✔ Created preliminary draft for Crude Oil Marketing & Oil Terminal Volumetric Accounting Balancing Procedures by performing hands-on research and interviewing techniques to define and document process.Gibson's is a Canadian-based midstream energy company, with operations in some of the most hydrocarbon-rich basins in North America. For over 60 years, Gibson's has delivered integrated midstream solutions to customers in the oil and gas industry. Our operations include the transportation, storage, blending, processing, marketing and distribution of crude oil, liquids and refined products. We also provide oilfield waste and water management services.

Calgary, Alberta, Canada

Downsizing provided an opportunity at my former employ at Petro-Canada but also resulted in my layoff two years later.I was fortunate to work under a superior Documentation Manager in this contract position at AXYS and was taught the ‘art’ of documentation standards. I took this knowledge to every role I engaged in after this.My primary responsibility was to edit and format various environmental technical reports for major gas plant projects within tight timelines resulting in successful completion of the relevant project phase.

Calgary, Alberta, Canada

I was offered a contract position in Retail Field Operations after a downsizing had occurred in the company and the position quickly began permanent a few months later. Again, I was in retail downstream and it was interesting to learn the operational side of retail sites and the progressions of the development and build of new retail locations.My achievements in this role were many including the following:✔ Developed continuous improvement and refinement of company-specific database contributing to daily maintenance operations of 450+ retail gas stations.✔ Purchased, tracked and deployed gas and diesel dispenser inventory for over 15 retail gas station construction projects annually within $500K budget.✔ Identified and implemented PTMAA Tank Registration Program compliance requirements for over 150 retail and wholesale sites in Alberta and managed, updated and defined the regional tank database containing over 650 sites.✔ Prepared accurate month-end reports for operating budgets and capital projects in SAP to support 11 departmental SAP users in areas of budgets, cost-coding and SG&A accounting.✔ Assisted Project Managers with wide scope of accounting procedures, forecasting, invoice coding, maintaining capital, operation and salvage orders, applying asset classifications, processing asset retirements, material ordering and tracking scope changes.✔ Supervised one full-time and one part-time administrative assistant to maintain priority in increasing department’s productivity.Petro-Canada merged with Suncor Energy 2009. Suncor is a Canadian integrated energy company based in Calgary and specializes in production of synthetic crude in the oil sands.

Calgary, Alberta, Canada

In these short term roles, I worked in Human Resources at Shell, booking accommodations for ex-pats who were coming to the city and various other department related tasks. I also provided support for a Group Benefits company during this time period.

Calgary, Alberta, Canada

When my contract ended at Shell earlier in the year, I explored a desire to possibly return to my Medical Laboratory Technology roots. I had a lot of fun working in many of the laboratories in the City and did research going back to MLT work but, the reality of returning to night and weekend work was not a good fit in my personal life, at the time.

Calgary, Alberta, Canada

This was my first role in an actual Marketing department and allowed me exposure to Downstream Oil & Gas. I worked with Territory Managers and other mentors and was primarily responsible for executing various cost-saving projects and entering financial journal entries in JD Edwards.Today, I still feel that I performed some of my best work in this role and can demonstrate proven success in executing projects. I am proud of the following cost and time saving achievements obtained in this role:✔ Evaluated forms and at-costs users decreasing annual cost of gas station retailer business forms by $600K.✔ Increased timeliness of retail gas station Service Quality Assurance Reward Program reducing reporting timelines and decreasing administrative burden by 100%. ✔ Developed and implemented retail gas station Monthly Car Wash Revenue Debit project minimizing monthly financial risk by $1.4M.✔ Negotiated contracts with independent key stakeholders enabling profitable enrolment into national waste management program to minimize operating costs by 40%.Shell Canada Limited is the subsidiary of Royal Dutch Shell and one of Canada's largest integrated oil companies. Exploration and production of oil, natural gas and sulphur is a major part of its business, as well as the marketing of gasoline and related products through the company's approximately 1,800 stations across Canada.

Calgary, Alberta, Canada

My son and I decided to move from Richmond, BC to Calgary, Alberta to be closer to my family. This move to a new city really started my contract work career.These companies were my first exposure to Upstream Oil & Gas and I loved the challenge of learning the industry. At Amerada Hess, I learned the process of a drilling project and the industry terminology including the geology behind the drill and the unique well identifier (UWI) which defines the bottom hole location and each significant drilling or completion event in the well. At Security SDBS I learned about rock formations and drill bits and gleaned knowledge of production and general industry accounting.In these roles, I performed the following tasks:✔ Prepared AFE’s and quotes and performed well filing.✔ Coded invoices.

Richmond, British Columbia, Canada

I loved working with the students and staff at this school and learned so much about the Japanese culture.My primary role was to perform effective and efficient secretarial and administrative functions on behalf of the Principal and Vice-Principal.This included the development and maintenance of administrative support materials for internal use such as school transcripts and certificates and multiple tracking and procedural documentation. Also the coordination of school events which involved supplier research, organizing purchases and designing graphic support materials such as invitations and programs.Achievements in this role include the following:✔ Developed and implemented successful “1995-96” Enrolment Advertising Campaign” and increased enrollment by 10%.✔ Researched and installed industry-specific database to manage growing enrolment.✔ Organized 2 successful graduation ceremonies, hosting over 150 people.✔ Designed and produced monthly newsletters and calendars for students and report cards.Richmond International High School and College (RIHSC) was a private school founded in 1991. It was Japanese-owned and catered primarily to foreign students. The Canadian school closed in 2005 but a sister school in Tokyo remains in operation.

Richmond, British Columbia, Canada

For reasons of growth, I left my former employ and continued my career at Egghead in a larger office, an established computerized environment and plenty to learn about software, selling, promoting and client relations. A huge perk of the job was the exposure to all of the new software and the encouragement to experience the trial versions to better inform clients.In this role, I supported an outside sales representative and we were able to double territory sales revenues in 10 months by consistently exceeding assigned revenues and margin objectives through team effort. I was also accountable for designing corporate product promotional flyers, devising sales incentive programs and developing product promotional campaigns.Some of my achievements in this role include the following:✔ Conceived and coordinated the ‘Get Crackin’ customer appreciation campaign by working collaboratively with peers and effectively communicating need to acknowledge customer loyalty.✔ Conceived and created support materials and organized “Do You Want to Know a Secret” manufacturer’s seminar for over 100 customers. Booked venue, created invitations, supervised direct mail out, maintained registration list, administered software evaluation campaign and follow up.✔ Developed Customer Information Survey Pilot Project in an industry-specific database aimed at providing specific target marketing based on software, hardware and operating system usage.✔ Simplified and accelerated product return and backorder process by creating a procedural flowchart.✔ Produced a greater efficiency in customer problem resolution by re-prioritizing task lists and reorganized customer groups.Egghead Software was a computer software and hardware company founded in the US in 1984 and operated in two distinct divisions - Retail Division and the Corporate, Government & Education (CGE) Division. The Canadian offices closed soon after my departure and the company, per se, no longer exists.

Richmond, British Columbia, Canada

This was my first employment after graduating with Honors in Marketing Management. I was keen to use all of the skills and strategies I had learned in college and loved learning about manufacturing, retail sales, distribution and marketing in this small business of less than 10 employees. I introduced computerization to the office but, actually brought my own computer and printer into the workplace every week and took it home on the weekend.In this role I coordinated inside sales i.e. customer orders, backorders, shipping, price quotations and some production management.Achievements in this role include the following:✔ Initiated and produced the “Entertainmint” direct mail and promotional campaign.✔ Decreased promotional costs to only $1.05 per customer by developing promotional sample packs and supporting product literature.✔ Initiated, designed and produced monthly company newsletter.✔ Introduced and prepared computerized invoices and correspondence.✔ Administered an inventory and control system.✔ Established sales forecasting and analysis procedures; studied financial statements and presented job cost analyses.✔ Enlarged on retail product development; controlled accuracy in design and printing of candy wrappers.Chewters was founded in 1984 with a strong focus on the hospitality trade, including turndown chocolates, in-suite boutique items, candies and mints. They still exist today and I still check the wrappers of any white package mints I come across to see if they are from Chewters.

Canada & Australia

I knew I wanted to travel and work overseas since I was 16 years old so this was the career I chose because it was a universal profession that would allow me to obtain working visas. I began my career in Biochemistry at the University of Alberta Hospital in Edmonton, Alberta, Canada and soon moved to Brisbane, Queensland, Australia where I practised most of my profession.I returned to Canada in 1985 and quickly learned how outdated Australian technology was, at the time, and my expert trouble shooting skills on Sequential Multi-Analyzers with Computer (SMAC) were not as revered in Canada. Instead of retraining in MLT, I chose to work with people instead of instruments and went back to college to earn my Marketing Management Associate Diploma. It is one of the top 5 best decisions I have made in my lifetime, so far, because it has exposed my innate analytical and assessment abilities.

Associate Diploma (Honors), Marketing Management, Presidents Honor Roll

Activities and Societies: Student Representative, Marketing Committee This two-year program concentrated on Business Management.

Certificate, Medical Laboratory Technologist, Graduated In Average Percentile

Activities and Societies: Student Representative, Social Committee This two-year program involved in-class study in the first year.