Susan Dalebout Email and Phone Number
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Results-oriented and strategic executive leader with over 18 years of experience managing teams to success in business development, sales, operations, and more. Particularly skilled in all aspects of personnel management, efficient problem solving, and building relationships with employees and clients that positively impact the bottom line. » Respected leader and mentor skilled at keeping my team strong, adaptable, and effective in high-stress situations, particularly during complex projects or times of change. » Extensive experience in all aspects of personnel management, including recruitment, onboarding, training, and ongoing professional development. » Demonstrated expertise in various areas of sales and customer experience, including inside sales management, SaaS sales and implementation, B2B sales, and client success operations.» Measurable success producing annual forecasts and building profitable businesses in competitive markets.» Proven ability to effectively measure success by focusing on and closely tracking data analytics.» Passionate about employee engagement and creating a strong culture where team members can thrive. In a recent role, I served as the Employee Engagement Committee Chair and worked to build an environment that ultimately produced the highest employee engagement results in the company as well as industry-leading employee satisfaction scores.» Analytical and detail-oriented, with a unique ability to quickly identify and implement improvements, while focusing on successful change management. » Experienced remote employee and manager, with an ability to be a meaningful team player and successful leader from anywhere in the country.Business Development | Change Management | Team Leadership | P&L Management | TrainingSales Management | Business Operations | Cross-functional Team Leadership | Revenue ForecastingBudgeting | Go-to-Market Strategy & Planning | Conference Presentations | Client RelationsRemote Management | Team & Corporate Culture | Employee Engagement | B2B SaaS Sales | Customer Experience Management | CRM Management
Ascend Learning
View- Website:
- ascendlearning.com
- Employees:
- 5464
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Leader, Client Success: Leading Teams For National Healthcareer Association And Public Safety GroupAscend LearningSalt Lake City, Ut, Us
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Leader Customer Success, Sales & Client Enablement And Training, SalesNational Healthcareer Association (Nha) Dec 2019 - PresentLeawood, Ks, UsOversee client experience operations including developing and implementing best practices, managing customer experience team, advocating for customer needs, and inspiring a customer success culture company wide. • Work collaboratively with cross-functional teams to align customer experience goals with overall company objectives and ensure a high customer retention rate through identifying and reducing retention risks.• Implement data analytics plan to prioritize effectively, maintain customer satisfaction metrics, identify opportunities for improvement, and make data-enabled decisions.• Manage customer experience team with a culture of innovation, engagement, and continuous improvement. • Identify inefficiencies and develop solutions for increased productivity through automation tools. -
Director Of SalesNational Healthcareer Association (Nha) 2012 - Dec 2019Leawood, Ks, UsLead the sales team responsible for business development and client relationships with allied health professionals in schools, hospital, and clinic settings• Responsible for budgeting and forecasting• Manage sales team with industry-leading customer satisfaction (CSAT) scores. • Serve as key member of sales leadership team with industry-leading leading employee satisfaction scores. • Appointed Employee Engagement Committee Chair for our business unit; built a strong culture that produced the highest employee engagement results in the company.• Managed go-to-market sales plan for new employer and employee-facing product. • Directed the successful transition from free product offering to fee-based product offering. • Received NHA 100% Club award four years in a row (2014, 2015, 2016, 2017) for quota achievement • Awarded Ascend Learning Peak Performer Values Badge: Selfless 2017
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Regional Account DirectorKaplan Test Prep 2010 - 2011New York, Ny, UsResponsible for all aspects of management for the medical and nursing programs sales team working across the Western United States. Managed payroll, budgets, and personnel at every level.• Led team in executing 87% market penetration during first business cycle in new sales model; exceeded market penetration goal by 7%. Achieved 83% growth in online preparation course revenue.• Analyzed competitor strategies and data to better understand competition’s market share and growth plans.• Coordinated and supervised implementation of a “Connected Workforce” project to increase effectiveness of remote employees and move 200 employees to a home-based workforce. -
Business Development DirectorKaplan Test Prep 2007 - 2010New York, Ny, UsManaged sales and business development for medical and nursing programs in the California region. • Exceeded baseline sales goals in 2009 by 71% and 2008 by 32%.• Created and promoted business development plan for new product which netted multi-million dollar sales by the year-end 2010.
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Area DirectorKaplan Test Prep 2004 - 2007New York, Ny, UsLed operations for the sales area including business development, marketing strategy, and hiring, training, and professional development of management staff. Served as liaison for local partnerships and contracts.• Implemented standardized operational processes and facility management for revenues of ~$4 million.• Led the Riverside center to an 88% increase in revenue from 2004 to 2007. • Oversaw management team recruitment and training; created training plans and resources for new hires. • Placed 4th in the region on bottom-line contribution and led the only office with consistent top and bottom-line growth for 3 consecutive years (2004 – 2006). • Increased operation margin by 51.1% over budgeted contribution in 2005 and 30% over prior year in 2004, placing the office as the top-performing office in the region and 4th in the region, respectively.• Two-time Kaplan’s President’s Circle awardee, 2005 & 2006
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Regional Director Of OperationsKaplan Test Prep 2002 - 2004New York, Ny, UsOversaw regional operations, including revenue and operation margin achievement, hiring and professional development, implementation of national and regional training programs, facility management, with a shared responsibility for top and bottom line goal achievement. • Managed operational implementation of policy and procedure as well as regional training and development for a staff of over 400 employees in 17 locations across the 6-state region. • Successfully implemented regional training for corporate initiatives including transition to web-based email, new customer management database, and roll-up of regional to national sales hub.• Planned all aspects of annual regional trainings for corporate and regional staff at off-site locations.
Susan Dalebout Skills
Susan Dalebout Education Details
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Duke UniversityOnline Learning/Distance Learning Certificate -
Cornell UniversityExecutive Leadership Certificate
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Cornell UniversityHigh Performance Leadership Certificate
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Penn State UniversityHuman Resources And Employment Relations
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Miller Heiman Sales Training And Management Coaching
Frequently Asked Questions about Susan Dalebout
What company does Susan Dalebout work for?
Susan Dalebout works for Ascend Learning
What is Susan Dalebout's role at the current company?
Susan Dalebout's current role is Leader, Client Success: Leading Teams for National Healthcareer Association and Public Safety Group.
What is Susan Dalebout's email address?
Susan Dalebout's email address is su****@****lan.com
What is Susan Dalebout's direct phone number?
Susan Dalebout's direct phone number is (855) 856*****
What schools did Susan Dalebout attend?
Susan Dalebout attended Duke University, Cornell University, Cornell University, Penn State University, Miller Heiman Sales Training And Management Coaching.
What are some of Susan Dalebout's interests?
Susan Dalebout has interest in Children.
What skills is Susan Dalebout known for?
Susan Dalebout has skills like Leadership, Staff Development, Management, Employee Training, Training, Program Management, Coaching, Recruiting, Sales, Leadership Development, Public Speaking, Higher Education.
Who are Susan Dalebout's colleagues?
Susan Dalebout's colleagues are Liza Merriman, Tim Beitzel, Maggie Wall, Mba, Donna Cameron, Shikhar S., Kerri Lightwine, Diana Ryerson Swayze.
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